02-26-2010 10:28 AM
I'm not sure what's going on but I'm very frustrated. For many years I have paid my bill online with Comcast's one-time payment. A few months ago or so I used this method as usual, entering my bank's transit number and my account number. A few weeks later I checked and saw that the payment had been reversed out. I called customer service and was told I probably entered the transit number or account number incorrectly. Although I use this information routinely and have never had an issue, I accepted this solution and paid the fee.
In January I paid my bill again using the one-time payment option and again it was reversed a few weeks later. I called Comcast and was told my bank reported it as non-sufficient funds. I checked my bank statement online and there was more than enough money in the bank to process the payment. Comcast's response was, I must have entered the numbers wrong. Since I had had the problem before, I am POSITIVE I did not enter the numbers incorrectly. However, when I asked to have the $25 fee reversed, the CSR absolutely refused. I asked to speak to a supervisor, and was told this person was on another line and would call me back. No one did.
What can I do to resolve this? My bill shows a return check fee when a) I didn't pay by check and b) I did not have insufficient funds. Please advise.
06-16-2012 11:39 PM
Please let me know if you get an answer to this. I just had this issue happen. So when I went to pay the late payment, I noticed that I actually did enter the wrong account number (I don't know how!). So I entered a second payment to cover the two statements...but now I am wondering if I will get hit with another $25 fee for the first payment that was sent. I like you, always pay online and don't know how I could enter incorrect account information once, moreorless twice.
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