Billing

[LoyallyBaffled]

I am currently having questions with the Promise to Pay option...My past due last week was $162, a rep told me if I paid that amount by Friday May 25 my service would not be suspended...They neglected to mention that my bill would cycle on the 20th., thereby doubling the past due to $332...As I can't pay that much in two days, I called today, a rep named Reginald said I am eligible for the Promise to Pay since it's been over 90 days since I used that option, he said to call Friday to set it for June 1st. when I'll have the full amount.  Here's my dilemma...I contacted Live Chat with a related question (after normal CS hours), and the online rep, a guy named August, informed me that, no, I can NOT use the Promise to Pay because my bill is now two payments past due...I will certainly be calling CS when they open, but was just wondering if anyone on this forum knows who's right...Reginald, or August?  I live in Urbana IL.

[LoyallyBaffled]

Okay, I am happy to report Reginald was correct, and August, the clueless Live Chat guy, was not correct. Spoke with a very pleasant young lady named Carrie, who allayed my fears nicely...Still not happy with the tendency of Comcast's CSRs to vary so much from each other, those clueless ones cause more grief than they realize, or even seem to care.

[jlicausi]

Hi I just got off the phone with comcast they claim there is no promise to pay period to anyone.

I was suppose to be fine til the 1st in which its the 31st and everything was blocked. I had spoke to a rep back on the 21 st. and was told I could pay my bill on the first in which now i'm blocked til tomrrow and I feel that was not right to be told I had til the first. and whats with the outsourcing there using it's really hard to even understand them they do not speak english at all very good and im sure there paying the outsourcing company very good. least they should speak better engish or hire americans like they should be in the first place no wonder the job market is like it is outsourcing and charging everyone high prices for cable.

[lisal76]

I had the same issue today.  I was trying to set up a post dated check and the rep could barely speak english.  When I asked to be transferred to someone in the US, they stated that the dept that I need is not in the US. Comcast you are about to lose a bunch of loyal customers

[Thomasguzmich20]

I had this issue in March...I had (or so I thought and was assured by not 1 but 2 reps) until 3/23/2011 to pay our past due amount...then,everything was blocked on 3/16.I immediatly called Comcast(at about 6 a.m.) and got a Supervisor on the line.She was of little help,saying that Comcast does not make payment arrangements!!So,I told her in no uncertain terms that if my service was not immediatly restored,I would be filing a formal FCC Complaint THAT day.Not only did I get service back within about 15 minutes,but I received a full refund of all charges associated with unblocking it all.Now,I am dealing with erroneous charges to the scount that have been removed and readded to our past due amount...plus,Comcast is trying to charge us an unagreed upon amount 6 months into a 12 month promotion price that began in 12/11.I am awaiting a call from a Manager today(a step up from a Supervisor) to discuss this as well as the fact that I ihave never been able to use my phone and internet simultaneously as I am supposed to be able to do and have been told that even though it IS a problem with the Comcast signal(remotely checked),we will be charged a fee for a Tech to come to our home to try to fix it...and they have already drilled holes in our house to facilitate a good signal strenght!!Comcast is extremely shady in the manner in which they conduct business,and an FCC Complaint(as well as a call to thte Pa. Attorney General's office are definite possibilities if the phone call with said Manager does not go well.

[Thomasguzmich20]

Do what I did in March after my service was suspended even though I had a date that I was allowed to pay on...I called immediatly,spoke to a Supervisor and threatened a formal FCC Complaint as well as a call to the Pa.Atty.Gen.'s Office...my servive was  back w/in 16 minutes and all charges associated were refunded.This company is extremely dishonest and the reps are not trained with any uniformity.Good luck to you!!I was never even told of the payment arrangement option...I just made payment arrangements,had service blocked,and was tolsd by said Supervisor that Comcast does not ever allow such arrangements!!AMAZING!!Good luck...just get tough with them!!

[frankie721]

Yes the will shut off the service if the third bill hits your account that happen to me too. So I was told you must pay something before the third bill hits your account. But my girl was nice and took a promise to pay after I just used one the month before.

[gyverx]

Interesting, I was just informed by "Brittany", that when I tried to make arrangements to pay the $51 past due balance, that they do not make payment arrangements as of April 1.  And I've been hung up on twice by customer service.

[gyverx]

Love the online chat feature, especially being able to save it.  "Kristoffer" informed me that SURE, I can pay the bill on Thursday June 21, but he can't prevent an interruption in service.  Is Comcast in such financial difficulties, that it REALLY needs that reconnection fee?

[trestompp]

I really do not understand why they will not make payment arrangements considering in Maryland we are charged a 10% of the late bill fee every month. I don't understand this when in Deleware the late fee is a flat $10. I am so sick of Comcast and I wish they had competition in my area. The prices are outrageous and downgrading your services does absolutely nothing to your billable charges.