Billing

[gr8sho]

For the past 10 years as a seasonal user of digital TV services, returning the cable box back the local office would in essence suspend or stop the additional TV services  purchased in the fall. 

This year, it wasn't enough to just return the box to the local office.  I was sure I had asked for the services to be stopped.  No way to watch them anyway.  Comcast continued to bill me for 2 months for services I would not be able to use as there is no cable  box.  Their excuse now is I have to call in to have the services stopped.  Apparently the local office is able to activate services but they  can't stop or suspend them. 

I find this new practice questionable at best and fraudlent in the sense that Comcast have no compunction whatsoever about charging for services the end user is unable to take advantage of.

Caveat emptor.  Time to look elsewhere.

[TimmahDude]

Hi. Your issue can be corrected and the bill can be backdated. There are ways to confirm when the box was returned and the account can be adjusted. Call in before 11pm EST and reach out to billing.. 1-800-266-2278

[gr8sho]

Thanks for your reply. In fact that was exactly what I did. A very unsettling experience. With the two original people I spoke to, I must have been speaking Klingon to them.

Even though the problem has now been solved, I would have preferred not to have been treated so badly to begin with.

Cheers

[tbvirginia]

I am not surprised Comcast has faced an unfair business practice lawsuit and have lost so many customers. I have been on the phone with 3 different reps there trying to resolve an error on Comcast's part and no one is willing to help or take accountability. I have always had a current account with Comcast....and a payment was sheduled to be made to my account thru my checking account.  By a Comcast error the routing number was completely mis keyed. It was not the number I typed in when making the payment They then tried to charge me $30 for a return payment even after I had explained this to them and in fact always had sufficient funds to cover this. I then made another payment that evening. The next morning when I checked to be sure my payment was applied on Comcast.net website I immedicately noticed a duplicate payment pending which i did not make. I asked for the payment to be cancelled because I had only made one payment. I was told Comcast could not cancel the payment -- i wwas told they would run both payments thru my checking account....but I could wait 10 days and they would then issue a refund. !!!  I called my bank and they said Comcast is capable of submitting an immedicate reversal to them and that would take care of it the same day but Comcast was not willing to do this. Instead I had to cancel the dupicate payment with my bank and pay $31.00 cancellation fee in addition Comcast said I would be charged $30.00 by them but tried to make it better by saying they could turn around and credit the $30.00 fee later on....   I cant even begin to tell you how dissapointed I am.  My husband and I may be cancelling our service this week and I will never recommend Comcast to anyone. I feel that their practices are very deceptive,sneaky and dishonest. They pile fee on top of fee.  Depending on what rep you speak with you will be told something different each time and in the end your issue does not get resolved.  When I told a supervisor Neil,  I would possibly cancel service this week his comment was "Well, You have to do whatever you feel you have to do".  I think its time Comcast goes out of business and the consumers have a cable company that they can actually depend on.

[tmgetz62]

Amen!

[lookout1]

Contact attorney general and place a complaint, comcast survives by no one taking actions. They bully their way around taking everyones money... Don't want to use the "T" word... but they r damaging our country by ruining peoples budgets and credit. So lets all just sit back and let them get the next hard working American too.

[JLennonLuver60]

Are any of the aggrieved customers in this threadline, interested in joining in a class action lawsuit concerning Comcast's unfair business practices, price gouging, billing inaccuracies, and or outright fraudulent practices?

[JLennonLuver60]

Don't forget to also include getting in touch via e-mail, actual letter writing ( it still works! ) and calling repeatedly, to the Govenor of your state, as well as the attorney general, and your Congressmen, in both The U.S. Senate, The House of Representatives, and the Representatives in your own State. Do all three, and be ready to repeat them. Also, contact an attorney for immediate advisement, and check in with the Attorney General's Office concerning class action suit filings. Also, get in touch with the CEO, and Vice Prez of Comcast, also recommended in all three manners suggested. Get Reps "names, badges, and other specific means of identifiying just who, when, and where you talked to Comcast reps, and ALL ticket numbers given, and time, and dates for all info. given as well. Document, document, document! Also suggestion given from an attorney. If phone calls are used in reporting, and or talking about said grievances, get a recorder installed on YOUR phone, also, and let Comcasts agents know that your are recording them as well AHEAD of the beginning of your discussion. IMPORTANT: LEGALLY YOU HAVE TO INFORM THEM THAT YOU ARE RECORDING THEM AT THE VERY BEGINNING OF THE CONVERSATION!! You might just be surprised by the responses!!!

[pinkkeey007]

You said they can activate services from the office but not disconnect ... if you on't pay or late paying your bill they are quick to disconnect.  Personally, I think that its crazy that if you don't pay your bill by the due date they will cut your cable off, but we are billed a month in advance so technically,  your services are being terminated for a period that has already been paid for.

[pinkkeey007]

MEEEE!!!

[Queen-Evie]

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pinkkeey007 wrote:

You said they can activate services from the office but not disconnect ... if you on't pay or late paying your bill they are quick to disconnect.  Personally, I think that its crazy that if you don't pay your bill by the due date they will cut your cable off, but we are billed a month in advance so technically,  your services are being terminated for a period that has already been paid for.

---

A customer will not be disconnected for nonpayment until their account is more than 30 days past due.  Anything beyond 30 days is hard to say, it all depends on the individual account, it could be 7 days, or it could be 14 days with anything in between.  You will never be disconnected for nonpayment before then.

That applies if there is no past due balance on the bill.

If there is a past due balance and it is has not been paid before receiving it on the next bill your service will be shut off if the PAST due amount is not paid ASAP.  Even though there is a due date it is for the NEW bill, not the past due amount. The bill will generally tell you something to the effect of "PAY IMMEDIATELY".

[jameledes]

I've experienced the "disappointment" accompanied with Comcasts billing practices in the past. It is aggravating, time-consuming, and less than redeeming, to say the least. As it was previously addressed, in question form, if anyone on these threads was interested in investigating the possibilities of a class-action suit... I'd like to inform (those interested) of an alternate way to deal with the specific Comcast employees who've proven to be unprofessional, or failed in doing what they are all paid to do, in their point-specific jobs. There is a company that "governs" these issues. When people are hired at these companies (Comcast, AT&T, Verison Wireless, etc..) they MUST sign in compliance with that, said, company's "Code of Conduct". I always (before a conversation ensues) document the persons name, extension, and location hub they're working out of. If there is a future issue, and my documented notes show that a particular person was suppose to "take care of it", previously, you have the right to lodge a formal complaint, siting their failure in whatever "section"/part of the Code that was not upheld. They DO investigate these complaints, and deal with them accordingly. If they arent grounds for "termination of employment", it will be put in their permanent record. Trust me...I do not "fall-up-off" these situations easily, as I once did. It is what the general public is expected to do, and it's abused by Comcast, and countless others.

[jameledes]

Oh, my apologies. I forgot to give a "Compliance Guidelines" toll-free #. If its edited out, mind you, it may not be the correct company, who holds contracts with Comcast. But, by law, they must list it on their websites. 800-488-7900.