I am a university student, and after my May bill, my service went from $81 a month to $149 a month. One customer service rep said I had a six month plan, another said I had a nine month plan. But no one wants to give me documentation to show WHAT plan I actually signed up for. It was a bundle promotion -- no date on any of my bills, no indication that my bill would go up. Such poor business practices -- it won't change until everyone moves on to another provider. All they would give me is a $10 a month discount. So I cancelled. University students -- go with another provider. They should be giving you a 12 month program, but they don't. My parents have Verizon, and Verizon at least lets you know a month in advance, when your promotion will end, and the dates are on your bill, so there is never any question.
