Billing

[vsergio]

Hi,

I ordered Blast Internet Plan that is 29.99$ for 6 months.

But I in my order that came with self installation kit I see Performance Plan(that is actually for 19.99$) with Blast Add-On.

Moreover the modem I got does not support Blast Internet according to http://mydeviceinfo.comcast.net/.

The modem rental is another 7$. I expect 37$ per month.

But the first bill turned out to be 97.52$! Can anybody explain the following expenses?

HSI National Sik Charge 08/06 15.00
Service Discount             08/06 -5.00
Sik Direct Sales Track     08/06 0.00
Failed CHSI Sik               08/07 49.95
Total Other Charges & Credits  $59.95


I have not activated the Internet service yet.

Thanks.

[CCCarole]

---

vsergio wrote:

Hi,

I ordered Blast Internet Plan that is 29.99$ for 6 months.

But I in my order that came with self installation kit I see Performance Plan(that is actually for 19.99$) with Blast Add-On.

Moreover the modem I got does not support Blast Internet according to http://mydeviceinfo.comcast.net/.

The modem rental is another 7$. I expect 37$ per month.

But the first bill turned out to be 97.52$! Can anybody explain the following expenses?

HSI National Sik Charge 08/06 15.00
Service Discount             08/06 -5.00
Sik Direct Sales Track     08/06 0.00
Failed CHSI Sik               08/07 49.95
Total Other Charges & Credits  $59.95


I have not activated the Internet service yet.

Thanks.

---

You will need to call 1-800 comcast and speak with someone in the Billing department that can explain each charge to you.  We do not have access to your account in the Forums.

[G4Dualie]

Yes CCCarole, calling the 1-800 number is excellent advice, because quite frankly, the tone of the original comment seemed as though they were perplexed by the various charges xfinity must pass on to the consumer.

However, I seriously don't think the person wanted you to explain in detail, the contents of his account, as though somehow formum members had access to such things.

No, I think what they were looking for was a simple description about each of the charges. That would have been helpful to me, anyway. Oh well, guess I'll go and find out what vsergio found out.

[CCCarole]

I understand what you are saying, but the truth is, the best way to get the correct answer would be from someone in the Billing Department. I don't know what each charge means, but they should as Comcast Reps.  I too, wish the different charges were clearer to understand, and not so abbreviated.

Charges also vary in different areas of the country, as does the actual 'look' of the billing statement. 

The only other ways would be to email the We Can Help Team, list the charges that are not clear, and see if they can explain them to the customer.  OR, go to the local Comcast office & ask them to explain the charges.  You could also try Comcast Chat, but I don't have a lot of faith in that method.

CC

:  We_can_help@cable.comcast.com

.Please include all of the following in your email:

Service address

The full name on your account

Home phone number & an alternate number where you can be reached if possible

Your Comcast Account number

A link to this Thread

A detailed description of the problem