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New Visitor
manishmarwah
Posts: 1
Registered: ‎04-10-2013

Return comcast equipment

Return comcast equipment - I have returned comcast equipment on 4/7 - drop box location at Bellevue, WA.

Today, I received voice mail and email stating I need to return the equipment to avoid further charges.

I have spent an hour on Monday (4/8) with onlne rep explaining this and asking about equipment return charges on my account and today I receive another set of mail and voice mail. I'm concern with how my account closure and final statement is being handled.

Bronze Problem Solver
barbie123
Posts: 4,027
Registered: ‎10-18-2008

Re: Return comcast equipment

If you did not get a receipt for the returned equipment, it will be difficult to prove that you returned it.

Comcast does not do any sort of inventory control, so it's on you to show that the equipment was returned.

Good luck.

Silver Problem Solver
commanguy
Posts: 5,390
Registered: ‎01-11-2010

Re: Return comcast equipment

manishmarwah

Send an e-mail to this address

We_can_help@cable.comcast.com

Include:

full name

service address

phone number

account number

link to this thread

full details of the problems

 

Like barbie said Comcast doesn't do a good job of inventory control.