06-09-2012 04:22 PM
Is it possible to get a return kit mailed to my current address? Just moved out of my apartment and need to return the modem ASAP, but unfortunately there aren't any centers nearby. It would be more convenient for me to mail it.
06-09-2012 04:47 PM
I highly recommend you read the post made by Queen Evie regarding returning Comcast owned equipment.
Scroll downin the thread to her post.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
06-09-2012 04:51 PM
Give the 1-800-Comcast number a call, reference your old account and have them send the return kit to your new address.
make sure you keep a copy of the shipping receipt and if possible give them your email address so that there is also a digital copy, people have been having some problems lately with equipment returns, and having a receipt will make sure you are covered.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map