12-08-2011 03:03 PM
I guess what they are saying is normally anything inside the home is not comcasts responsibility, so if anything breakes like a splitter or cable you have to pay for the service call and the material if you don't have the plan. If you do then its all free.
01-10-2012 11:06 AM
This so called "Protection Plan" does not cover wires inside the walls. This bit of info is buried deep in the "Terms and Conditions" page. The webpage they have to discribe and sell the plan says "Hassle-free replacement and repair of defective customer inside wiring.". Misleading and disgusting sales tactic in my opinion.
After repeated service calls every few months for the same problem happening over and over I signed up for this plan when the rep on the phone said I'd incur no charges for any service calls regarding wireing inside my home. A month later I had another service call (Yes for the same issue) and that tech found problems with my wireing which would entail replacement of the wire from the outside box to my cable connection on the wall. The tech said "Good you have the Protection Plan....there will be no charge to you". Long story short...I DID get charged for the wire replacement....because it was inside the wall and required the wire be "fished" thru the wall.
Also note: Comcast installed the faulty wire originally but I had to pay to have them replace THIER faulty product!
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