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New Visitor
PeteTheGolfer
Posts: 4
Registered: ‎01-20-2012

Service Protection Plan

Does anyone know what the "Service Protection Plan" is.  The $2.95 charge just appeared on my last bill.

Silver Problem Solver
reasd
Posts: 6,127
Registered: ‎02-22-2007

Re: Service Protection Plan

New Visitor
PeteTheGolfer
Posts: 4
Registered: ‎01-20-2012

Re: Service Protection Plan

Thanks, that clears it up. 

 

I wonder how I got signed up.  I don't remember asking for it.

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Service Protection Plan

they sent a notice in your bill a while back but if you don't read the little notices you would have not seen it.  Just call and they can remove it.

New Visitor
Posts: 1
Registered: ‎09-23-2009

Re: Service Protection Plan

It is a service that covers wiring problems inside your home for Comcast-related equipment. It was added to my bill without me asking for it, but then the charge was removed when I told them I did not want it. Verizon had a similar program that would cover you for telephone wiring problems inside the house (external wiring was fixed free of charge). I never took that and never had a problem in more than 30 years...

New Visitor
PeteTheGolfer
Posts: 4
Registered: ‎01-20-2012

Re: Service Protection Plan

Thanks for the info.  I haven't decided yet if I want to keep it.  I know that, in the past, we had some trouble with our DVR and Comcast was going to charge us $25 if it couldn't be fixed remotely.  Would this plan cover that cost?

 

Letting us know about an upcoming charge in the inserts is like trying to hide it.  Most of the inserts are ads and I'll bet most people throw them away without looking at them.  I do.

Email Expert
CCCarole
Posts: 28,249
Registered: ‎05-21-2006

Re: Service Protection Plan

Here is more information about the Service Protection Plan:

http://www.comcast.com/spp/?SCRedirect=true

 

CC



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New Visitor
shandor416
Posts: 1
Registered: ‎09-09-2012

Re: Service Protection Plan

I also had this added to my bill without asking. i bet you called to get a lower bill when it got hiked up after 6 months and the rep added this to take back a little of what you were saving. im sure that it happened to me

Cable Expert
i-am-nerdburg
Posts: 10,001
Registered: ‎06-27-2009

Re: Service Protection Plan


Pfigment wrote:

It is a service that covers wiring problems inside your home for Comcast-related equipment.


It covers communication wiring which would include Ethernet or phone lines as well as cable lines. The service provider does not have to be Comcast.
Cable Expert
i-am-nerdburg
Posts: 10,001
Registered: ‎06-27-2009

Re: Service Protection Plan


PeteTheGolfer wrote:

Thanks for the info.  I haven't decided yet if I want to keep it.  I know that, in the past, we had some trouble with our DVR and Comcast was going to charge us $25 if it couldn't be fixed remotely.  Would this plan cover that cost?

 


Yes, you would be covered for that - no charges.  Customers with SPP won't see charges for anything other than custom wiring.

 

(I know this is an old thread, but I added a couple of comments for those of you searching the archives)

New Visitor
PeteTheGolfer
Posts: 4
Registered: ‎01-20-2012

Re: Service Protection Plan

Again about the DVR.  Since it's a rented device, wouldn't Comcast fix any DVR problems for free, regardless of whether or not I paid for the SPP?  If not, I could just return it and get a new one, right?

Bronze Star Contributor
TerriB
Posts: 189
Registered: ‎12-04-2003

Re: Service Protection Plan

You betcha they  have to fix or replace the DVR since it belongs to them without paying for any protection plan. I have had mine replaced twice with NO hassle whatsoever.


TerriB

Contributor
thorman52
Posts: 21
Registered: ‎12-02-2010

Re: Service Protection Plan

I had the SPP until I went to Xfinity.  Then with 3 things to go wrong they took it off my bill. They are playing the odds. Seems like they want to milk all the money they can from us seniors on fixed incomes. I just got done reading that thread. Doesn't it pay for the service call also? That's at least $25.

Bronze Star Contributor
TerriB
Posts: 189
Registered: ‎12-04-2003

Re: Service Protection Plan

I am fixed income senior too. Comcast has always been good to me as far as keeping my bill as low as possible when I ask for help even if I have to call several times.

 

 Before I got the service protection plan they never charged me to come to the house. Of course they never charge when its a service issue or failure of their equipment  and even when the cause was questionable they have been very reasonable with me and not charged me a svc call fee.  I only got the svc protection after I got digital voice and  'cut Verizon' off. I just felt that somehow after all these decades I would have wiring issues but I have decided there are many ways to get that fixed without a lot of money OR paying Comcast.

 
They have also done what they did for you and took 'charges' off the bill that could have gone un-noticed. I have learned to read every bill I get including charge cards, etc to make sure there is nothing on there that shouldn't be and it has paid off.


TerriB