08-06-2012 08:08 PM
Thank you for failing me again Comcast. If there was a different service provider to go with in my area I would. After the fiasco of not prorating my last bill at my old address, not cancelling that account when asked to, your website's "Mover's Edge" tells me you are not my service provider when you really are, your website stating that you don't service my area for the home security system you offer - and yes you do, the tech you sent out to my house having no knowledge of the products you sell, setting up an appointment without my knowledge, and then receiving a phone call from another one of you techs stating that he "has a work order but no idea what it is for" so if I could call him back to tell him what he was supposed to be doing he would "appreciate it" I am amazed that Comcast has yet failed again to do things correctly. Now I have received my first bill for my new services there is a $9.95 charge on there as an HD fee that I was never told about nor agreed to having. So I called 1-800-Comcast to find out what it was and "I'm sorry there is no one to take your call right now." Are you kidding me? Honestly, I don't know who in your company thought that lack of Customer Service was a great business model but I am this close to cancelling you guys all together.
08-08-2012 05:20 PM
Sorry for the lack of customer care that you received about your issues. Someone will be contacting you so we may address all your concerns and issues.
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