Billing

[david192]

I signed up a bundle service in April for $69.99. Comcast started charging me $74.99 per month since last month. I called and emailed about this issue for last several weeks and problem still not solved. Right now, contacting Comcast customer service is my full time job!!!

[rog286713]

How long was your promotion suppose to last?  My guess is you were given a promtional rate and its expired.  When  you called what did they tell you?

[david192]

it is supposed to last 12 months and they increased the rate after 2 only months.

[UHFhd]

The 4.99 is prolly taxes and some other junk . Go to tab where it says MY Account look at the itemized bill .

[rog286713]

The price given when you sign up does not inclucde all the state and local govt fees and taxes that can easily bring you up to that dollar value.

[UHFhd]

thats written in very small print   like on the car commercials does not include etc etc etc etc .   The crs (executives) whisper that part .   

           Again one more example why comcast should send out email explaining all fees for all bundles prior to first months statement  .   Same day as offer was accepted would be better .

[david192]

no. they said the new rate is $74.99. I got total $77 and change in my bill with tax added.

[david192]

Actually, the total bill is $77 and change after the tax is added on top of $74.99

[rog286713]

look at your bill are there any service fees for the month?  did you call and pay a bill online or change anything with your service?  your bill is5.00 higher and that is what comcast is charging for service changes to an account.

[Deleana]

I moved in January of 2012 and Comcast had an over two week delay in ability to transfer my service. They offered to cancel my service and restart me with the 99/mo special I had already been a member of for the inconvience. My total cost of service would have been 120/mo when my initial promotion ended. My bill has run me 170/mo with a base of 140/mo plus taxes, fees and surcharges. So, where is this great customer service?!! hmmmm... seems more has fallen than the economy in the US. When I call or go to an office or make any contact all they can say is "Well, prices have gone up". So, I ask "why is it still advertised as 99/mo?" the response "I understand". No, I do not think you do. I am about to contact Winstream for the 79.99/mo pkg with the first month free.

[best35d]

I two signed up for a $99 bundle for 1 year and then an increase of 10 the second year. After a few months I started getting charged for the HD box that I have had from the start and I had to keep calling to get the charged removed. Last month it showed up again and the person I spoke with told be I only had the HD for 6months but that's not what I signed up for. Now on a bundle that was to cost me $99 the tax equaling about 116 now cost me $123.

I have been trying to call them just like many of you have a the line stays silent and then I get the recording that the office is closed. I have been with them now for almost 4yrs and I am done with their bait and switch sales. They have way more customers than any other service so they act like they don't care of customers are happy or not, and their Customer Guarantee is a @@@@

[best35d]

I wish someone would do something about them.

[david192]

I am sorry that you suffer more than I. After trying to solve my issue with Comcast for last several weeks, I tend to give up. I cannot fight and win against this big company. But I figure I do have one and only option, which is to cut tie with the company.

[best35d]

I am going to change I think and see if I can get a better deal somewere else. You should never give up thats why the big companys are winnning if enough people change then they would have to be more honest with us.

[david192]

I've already invested too much time(over 20 hours) and effort on this. It is their job to service customer(me), but dealing with them is not my full job. I can only fight with my feet, which is to walk away. The good news is that market is competive. Also I am trying to debundle the service and pick the best for each service, such as TV, internet and phone. Bundling is to bundle my hand and feet, which doesn't make me feel good.

[best35d]

I called to cancel my service today, going to try another route. I don't mind paying more if the service is worth it and I don't get the bait and switch. I have been a great paying customer since 2009 and they just seem not to care even when there are so mnay complaints on their own web forum. I hate to go but just fed up. Good luck to you all.

[david192]

Loyalty doesn't mean anything to the company. Actually you get penalized to be a loyal customer, the longer you stay the more you pay. You only get discount rate as a newly switched customer. I am shopping around now. Good luck to you.

[david192]

I am sorry that you suffered more than I did. I will definitely try to fight with them if that kind amount money is involved. There are several contact info in the post. They may work for you.