01-24-2012 04:11 AM
I have had equipment charges on my account now for 2 months! I have called in and sent emails several times. My last response said " this problem will be resolved by 1-20-12 at the latest." Well I just checked it and it is still there. I know of nearly 10 people in my family and or friends that dispise comcast. Everyone around is leaving and going to direct tv. I cant due to lease restrictions. Once again I have a screwed-up bill I told them ahead of time prior to my due date, so I could get it cleared up and pay the bill. Now I am late, and I still don't know how much I really owe. I was a reconnect and told the equipment charges would be removed. Well, they are still there. How can I pay my bill when I am being told I owe $1000 or more? I want somebody to get off there b*tt and fix this! I hate dealing with comcast. I have been lied to and transfered from person to person every time I call. I have used nearly 1000 minutes on my cell phone account trying to fix problems.
01-24-2012 07:07 PM
I would do this:
You may send an email to the We Can Help Team at: :We_can_help@cable.comcast.com
.Please include all of the following in your email:
The full name on your account
Home phone number & an alternate number where you can be reached if possible
You Comcast Account number
A link to this Thread
A detailed description of the problems
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
02-29-2012 09:27 PM
I wish I knew the answer, but I agree that they totally suck. I've just been stood up by a comcast tech for the 2nd time in the last year. The call center said he called and no one was home. That is total BS. No missed calls on my cell phone or voicemails and the home phone doesn't ring on our end (one of the issues they were going to fix) but a caller gets a ring and it goes to voicemail. I checked voice mail and no message. Looks like the tech entered that he called, into the system to avoid the visit for whatever reason. Customer service reps are totally useless.
I'm going back to Direct TV. That's the problem when you let a company get as big as comcast. I plan on telling and persuading as many friends and family as possible to dump comcast.
All their new commercials touting how they improved customer service borders on false advertising.
02-29-2012 09:33 PM
The best way to get a live customer service rep is to press the button for sales. They answer immediatley! Try to get an answer or other service and you have to jump through hoops.
06-11-2013 11:02 AM
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