Billing

[michaelramirez7]

I recently got my bill in the mail with a $50 charge for a failed CHSI Sik. I called comcast to complain. The representive said I would get that credited to my account as well as free HBO for 3 months. I checked online a few days later to see if the credit went through because i'm not getting the HBO. It has yet to show up on my account. I will give it another day and it doesn't show up I will have to waste time once again to call and complain. I was tempted to pull my service when the charge first appeared but when I talked to the representitive and he said they would credit it, it restored my faith in your company. However with not credit showing up on my account I am again dissappointed.

[CCCarole]

If you don't want to call the Billing Department again:

You may send an email to the We Can Help Team at: 

We_can_help@cable.comcast.com

.Please include all of the following in your email:

Service address

The full name on your account

Home phone number & an alternate number where you can be reached if possible

Your Comcast Account number

A link to this Thread

A detailed description of the problem

[J1MB0]

The same thing happened to me. They screwed up my bill. I called to complain, they said they would credit me some money which has not show up on my account yet. I have had cable / internet less than a month and they are already overbilling me. Great customer service Comcast.

[CCCarole]

Have you received your first bill yet?  See if the credit shows on that bill, or you can call back to 1-800 comcast and speak with someone in the Billing Department again, asking about the credit.

[J1MB0]

They have not sent me a bill. They charged me for two months. Apparently this is standard proceedure for comcast. They did not prorate the first month and then charged me a late fee, even though they never sent me a bill. I only found this out by go online to sign up for autopay.