Billing

[bonesmagoo]

I just recently moved and had to transfer services.  After transfering services I went online to verify that my automatic payment was still in effect and it was.  Well at least it appeared to be.  A month later my service was shutoff because apparently the automatic payment doesn't start until the next month.  It would've been great if someone informed me of that ridiculous exception.  I called and told them the situation and after they agreed that it wasn't my fault they proceeded to inform me of a late charge and reactivation fee I would be charged.  Plus I had to pay to pay my bill over the phone!  What a joke.  Comcast is literally the worst company I've ever done business with.  This was far from the first problem I've had with this company but I am excited to say it will be my last.  I looked up AT&T Uverse and it is available in my area.  I can't wait to be done with Comcast.

[MissyLaneous]

Automatic payments with ANY company is always, always, ALWAYS a bad idea !!

1.  It takes several billing cycles for it to "take"

2.  It is virtually IMPOSSIBLE to cancel.  It is up to the company to process the "stop":  not your bank or financial institution.  That also takes several billing cycles.

3.  Any rate increases go through automatically which is often rough if your budget is tight and not expecting extra charges.

4.  If you move, often the change of address can trigger a delay/stop between the financial institution and business.

Comcast has the online payment option with ONE TIME payment.  Bill is due on the SAME DAY every month so just make a mental or written note.  Use the one time payment and remember that it takes 2 to 3 BUSINESS days to process.  Business days are Monday-Friday, excluding holidays.

I've never had any problems with one-time payments.  The All Trials and Tribulations company is also rife with billing problems.  Good luck if you switch.

[bonesmagoo]

I have used auto pay with many bills other than comcast and have never had the problems you've mentioned.  Comcast is simply awful  Here is there meaningless response they emailed me regarding the problem.  It's basically a long winded apology that basically says we don't plan to do anything about it and we don't care.  The only thing comcast has going for them is that they are basically a monopoly in most areas.

Thank you for contacting the office of Rick Germano regarding the poor
customer service experienced you've received.
Mr. M, my name is Christina and I am genuinely sorry for the
customer service you received when you transferred your service and the
interruption of service you experienced because your automatic payment
was not in effect . You have reached the right person that will
definitely resolve your concerns regarding the poor customer experienced
you have received today.

We are continuously working to increase customer satisfaction and are
putting a tremendous amount of resources into improving our customers'
experiences with us. We want to assure you that we do in fact recognize
and acknowledge that we have room for improvement in our customer
service, and that we are working diligently to ensure we can deliver a
great experience to every customer, every time. Our goal is to deliver a
positive experience to every customer we handle, every time.

Mr. M, for future reference when making changes to your automatic
pay account, keep in mind that it could take up to two billing cycles
for the changes to apply. I  sincerely apologize that the representative
assisting you did not advise you of this. Co I also want to mention as
part of our Comcast Customer Guarantee, you can always contact us at
your convenience 24 hours a day, 7 days a week by calling 1-800-XFINITY
(1-800-934-6489) or going online
https://www.comcastsupport.com/chatentry repair issues.

Mr. M, I would to apologize for the unpleasant experience you had
recently with your Comcast service and thank you for bringing this
matter to my attention. We appreciate hearing about any unsatisfactory
situations so corrective action can be taken, thus increasing our level
of customer satisfaction.  Thank you for taking the time to help us keep
our commitment to quality customer care.

As part of our Comcast Customer Guarantee, you can always contact us at
your convenience 24 hours a day, 7 days a week by calling 1-800-XFINITY
(1-800-934-6489) or going online
https://www.comcastsupport.com/chatentry.

Mr., I know your time is important, so I want to thank you again
for contacting us here at Comcast and allowing me to assist you with
your poor customer service concerns. We are grateful to have you as a
Comcast customer, because your satisfaction is our primary goal. We
appreciate your business and thank you for choosing Comcast.

Sincerely,

Christina
Office of Rick Germano

[bonesmagoo]

I opted to take the customer survery before my last support call, by last I mean most recent unfortunately, and for some inexplicable reason when I pressed 1 to take the survery it wouldn't register.  I couldn't inform their survery of how awful their customer service is.  Either this is an example of further incompetance by comcast and their infrastructure or they've rigged their system to avoid excepting input from customers who are likely to give bad feedback.  I also had trouble logging into my account after my last post here even though I use the same user name and login successfully elsewhere so I don't think this is a far fetched suggestion.

[pattyk39]

I have issues wth Comcast internet service being interupted so many times...Comcast assumes that it is the customers fault and automatically charges the customer. The customer gets to pay for Comcast not insurng ther lines are good and workng..Talk about passing the buck...

[CCCarole]

If you are having connection issues, have you had a Tech out to investigate, or have you posted the problems in the Connection & Modem Forum?