Are you sure that you are signed in with the Primary Username and password? If this does not help you, please post back again.
NIOTE: The Forums are monitored primarily by fellow users. We do not have access to your Account and we cannot correct this for you.
First check out this information.
Go to the Customer Central sign in page (clickable link)
Underneath SIGN IN you will see Don't know your email or username? Click the link.
Tick the circle next to your address, click Next.
All user accounts will be listed. The primary account will have that designation next to it.
OR
Comcast.net User Name Lookup (clickable link)
Enter the information as described above.
If you don't know or have forgotten the password, you'll have to call Comcast to get the password or to reset it.
And if you do find that the account you thought was the primary is in reality a secondary account, see THIS POST for instructions on how to grant secondary account holders permission to access view/pay the bill.
You can also change the account ownership by following the directions HERE.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
