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New Visitor
alane123
Posts: 2
Registered: ‎02-19-2013
Accepted Solution

installation fee 50$

i was not aware of a $50 fee for installing the internet at my appartment. i tried to read all over the internet website and there is no such agreement even if there is comcast should let you know when you sign. i am going to start a dispute tomorrow if they dont remove that fee. furthermore i will leave the company and start a legal dispuste if they dont give me my deposit back tired of company that add extra fee and they dont explain where they come from

Official Employee
ComcastMelissa
Posts: 178
Registered: ‎07-30-2008

Re: installation fee 50$

I'm sorry for the trouble here.  I am reviewing this with our area partners.  We will be in touch with an update by tomorrow. 

Melissa Mendoza
National Customer Operations
We_Can_Help@comcast.com
New Visitor
alane123
Posts: 2
Registered: ‎02-19-2013

Re: installation fee 50$

Thank you for the help. my issue was solved very fast.

 :smileygrin:

New Visitor
francocab
Posts: 1
Registered: ‎03-21-2013

Re: installation fee 50$

This seems to be a normal situation with comcast. I added my internet service two months ago. i purchased my own modem. During the first week my internet was going down and failing every night. I called and they send a technician to my house. It test the cable signal and told me that was weak. He said he was going to run a new cable from the comcast outside box directly to the cable modem. He run a cable around 10' long from the outside to the inside of the house directly to the cable modem. A few days later a One time fee of 60 dollars for IN-HOME SERVICE VISIT. I already call three times. Every single time the customer service agent tells me i'm getting a credit that the fee will be removed. A supervisor will check this request and in 2 business days it will be removed. Today my automated payment went thru and i've got deducted from my bank the 60 dollars fee plus tax. Where are the supervisors that no one has take care of this problem. If you add the service and the signal is bad why i have to pay a fee for the incoming cable? How are you providing my the service if you dont run this cable? very unfair. I'm a very unsatisfied customer. What a nightmare comcast!

New Visitor
lisaayers39
Posts: 1
Registered: ‎06-18-2013

Re: installation fee 50$

Me too I subscribed to internet service yesterday with no problem but today when I call comcast they tell me I need to pay a 50 dollar deposit ..I didnt pay one yesterday, It never prompted me to pay yesterday. Why do I need to pay? Someones not doing there job right. Think I'll just choose ATT.

New Visitor
KyungJan
Posts: 1
Registered: ‎06-29-2013

Re: installation fee 50$

Same issue! I was not told that there was installation fees!! I paid deposit, $50, too!

The customer service told me they are going to refend the deposit when I cancel the promotion.

Hope to have other various options for wifi!! I wish to have a installation waiver! They should tell before I sign up!

New Visitor
Kasytes
Posts: 1
Registered: ‎07-26-2013

Re: installation fee 50$

Hi Melissa, 

 

I was with Frontier for a while since I got so fed up with Comcast billing and pricing, but since I moved, I decided to give Comcast a try.... what a mistake.

 

I got charged two fees of $32 and $50 for installation which I was never told about. They did not even appear on my first bill!

I tried to do a self- installation; set up 1 TV but other 2 outlets were bad. Comcast technitian came out and added a 3 way cable to the outlet that was working. No information about any fees I will have to pay. 

 

I get my first bill, $5 fee for activation and wrong amount charged for internet. I was supposed to get promotional rate for 6 months, but was charged regular rate. 

 

First call to Comcast - after a few transfers to different departments - We are sorry, we will fix this!

 

I waited a few days, check online, same bill, no letter, automated phone system tells me the same amount. 

 

Second call to Comcast - again, a few transfers to find the right department - Oh, yes, this is wrong, we will fix this, first attempt to fix was not done right.

 

A few days later, I check everything since my bill is overdue by now, still the same old rate. 

 

Third call to Comcast - a few transfers where I have to tell them all of my info - oh yes, we will fix this! You should be charged $33/month and not $60. So she fixes it, and says I owe over $100! I asked why and she tells me about the $32 and $50 installation fees!!! 

 

WHAT??!!

 

Comcast - I can take off the $32 fee but no way I can waived the $50.

I asked - do I get a letter with new bill or see changes online to pay?

Comcast - check in a few days the automated phone system and pay over the phone. That is the only way. 

 

Next day I called, balance adjusted somewhat but still has the $50 charge! 

 

Could you please take this $50 fee and fix my bill or I am going back to Frontier! 

 

Thank you

 

 

 

New Visitor
feliperestrepo
Posts: 1
Registered: ‎09-06-2013

Re: installation fee 50$

[ Edited ]

Dude, they are charging me $100.00 for an installation fee that its because the imput coax cable to the house was cut off and I was unable to complete the self installation and are also charging me $50.00 for a wireless installation fee. Anybody knows why internet service is costing me $450.00 in three months??  And I never got a second bill. This is criminal, WAYYY too abusive!!!

New Visitor
omairedu
Posts: 2
Registered: ‎09-07-2013

Re: installation fee 50$

I'm just install my modem today

 

and found my first bill is 129 $

 

but the agreement was for 47 $

 

 

please solve that issue.

 

username : omaired

New Visitor
kweku500
Posts: 1
Registered: ‎09-07-2013

Re: installation fee 50$

did you buy your own modem?

New Visitor
c_bradbury7991
Posts: 1
Registered: ‎10-07-2013

Re: installation fee 50$

Comcast just told me that my house was not wired for their services and they would have to send someone out as my self install kit would not work. It turns out that was not true, my place was wired for Comcast. The tech arrived and told me I would not be charged as the other tech gave me inaccurate information, and then Comcast sends me a $100 bill for installation while also charging me for the time I didn't have service. I called a supervisor and he basically told me that there was nothing in the notes and then asked if I wanted to be sent to the cancellation department... really, Comcast? Thought you all wanted to keep your customers. Ridiculous. Call the tech and find out what happened at least. Wow. 

New Visitor
david_vn
Posts: 1
Registered: ‎12-17-2013

Re: installation fee 50$

I got here because I recently received my second month bill and found a surprise "install fee - internet" of $35. Check all documents (sale ads, service receipts) from Comcast but this fee is not stated any where. I only signed up for Internet and I was told before signing up that since I was a Comcast customer previously, there will be no installation service charge, unless there's something need to be done on my house.

 

Called 1800 Xfinity and was told the reason for the charge is because ... "everybody is charged this one time amount" for some setup done on the Comcast side.

It means that I am not the only one getting charged without being communicated to, before signing it up.

 

This is not a good business practice. If this is a routine charge, it should be communicated to all new customers.

 

Please refund this amount to all your customers.

New Visitor
kemosaby
Posts: 1
Registered: ‎02-17-2014

save $20 on installation fee with Comcast Xfinity

I first called Comcast. Spoke to a live rep. She quoted $60 for internet install. I decied to place my order on line. I was pleasantly surprised to see a 20 dollar savings. Installation fee when signing up on on line was 'only' $40. Xfinity in Indianapolis, Indiana. :smileylaugh:

New Visitor
Mtellez
Posts: 1
Registered: ‎03-12-2014

Re: installation fee 50$

REALLY Wish I would have read all these.  I just went through 30 days of H-E-double hockey sticks trying to get my internet and phone up and running.  Was told on day one by the salesperson that there would not be any installation fee since all I needed to do was to swap out my business modem to a residential modem/wireless router at my local Comcast location and they would give me a self installation kit.  After doing that twice (since they thought the first one was faulty), called for a tech since BOTH phone and internet were down, verifying there would not be a charge for the service call, we STILL got hit with a $49.95 install fee.  Escalated the issue and they still would not refund it.  Offered me $25. Did you know anytime you change or add to your service there is a $2.99 fee?  Got hit with that one, too, since we were "new" to residential comcast and that is 'adding' a service.  I was passed from person to person to person (in the USA and out) so much over the last 30 days, I lost track of the number of hours I had spent on the phone, on hold, and getting hung up on or disconnected (most of which was on my personal cell phone, since the Voice phone line was not working).  Truly the WORST customer service I have ever encountered.  (Kudos to the wireless department who actually knew what they were doing, the CS woman at the local center, and the last CS agent who took the time to chat with a supervisor since the general public is not allowed to)  Oh, and after all that the wireless service sucks!  We had to go purchase our own wireless router anyway.  If you have an alternative (unlike me), I would research that option before jumping on the Comcast rollercoaster.

New Visitor
strate7408
Posts: 1
Registered: ‎08-08-2014

Re: installation fee 50$

The intall fee is so comcast can pay the techs that install your cable and internet if you don't want to have a tech visit than install it yourself thats what i did.

New Visitor
Mayhemlock77
Posts: 1
Registered: ‎08-09-2014

Re: installation fee 50$

I started with Comcast last month. I have my own modem, etc, yet i am still being charged a $50 installation fee? Why when i am the one who installed it?? This fee needs to be removed...

 

New Visitor
lwang9
Posts: 4
Registered: ‎08-03-2014

Re: installation fee 50$

I chat with the custom support online and got $25 credit for the installation fee. However, it charged me about $100 totally.

 

One-Time Installation Charges     Reconnect Fee $32.30       ACTV AO Same $5.60       Install AMPLIFIER $0.00       Failed HSD Sik $49.50       Monthly Package, Service and Equipment Fees $59.99 One-Time Installation Charges $87.40 Taxes, Surcharges and Fees $7.85   Estimated Total $155.24

New Visitor
lois0609
Posts: 3
Registered: ‎08-13-2014

Re: installation fee 50$

I was told that I had to pay it regardless of what I was charged.  What a joke.  I am going to cancel

New Visitor
lwang9
Posts: 4
Registered: ‎08-03-2014

Re: installation fee 50$

Comcast will ask more than 10 question before your cancellation, good luck!

New Visitor
home78
Posts: 2
Registered: ‎08-26-2014

Re: installation fee 50$

How come I'm being charged $100 dollar Installation fee?? Is this correct, or is it just another thing I was lied about from comcast?