02-19-2013 02:42 AM
i was not aware of a $50 fee for installing the internet at my appartment. i tried to read all over the internet website and there is no such agreement even if there is comcast should let you know when you sign. i am going to start a dispute tomorrow if they dont remove that fee. furthermore i will leave the company and start a legal dispuste if they dont give me my deposit back tired of company that add extra fee and they dont explain where they come from
Solved! Go to Solution.
02-19-2013 03:48 PM
I'm sorry for the trouble here. I am reviewing this with our area partners. We will be in touch with an update by tomorrow.
03-21-2013 11:30 PM
This seems to be a normal situation with comcast. I added my internet service two months ago. i purchased my own modem. During the first week my internet was going down and failing every night. I called and they send a technician to my house. It test the cable signal and told me that was weak. He said he was going to run a new cable from the comcast outside box directly to the cable modem. He run a cable around 10' long from the outside to the inside of the house directly to the cable modem. A few days later a One time fee of 60 dollars for IN-HOME SERVICE VISIT. I already call three times. Every single time the customer service agent tells me i'm getting a credit that the fee will be removed. A supervisor will check this request and in 2 business days it will be removed. Today my automated payment went thru and i've got deducted from my bank the 60 dollars fee plus tax. Where are the supervisors that no one has take care of this problem. If you add the service and the signal is bad why i have to pay a fee for the incoming cable? How are you providing my the service if you dont run this cable? very unfair. I'm a very unsatisfied customer. What a nightmare comcast!
06-18-2013 07:19 PM
Me too I subscribed to internet service yesterday with no problem but today when I call comcast they tell me I need to pay a 50 dollar deposit ..I didnt pay one yesterday, It never prompted me to pay yesterday. Why do I need to pay? Someones not doing there job right. Think I'll just choose ATT.
06-29-2013 09:12 PM
Same issue! I was not told that there was installation fees!! I paid deposit, $50, too!
The customer service told me they are going to refend the deposit when I cancel the promotion.
Hope to have other various options for wifi!! I wish to have a installation waiver! They should tell before I sign up!
07-26-2013 03:18 PM
I was with Frontier for a while since I got so fed up with Comcast billing and pricing, but since I moved, I decided to give Comcast a try.... what a mistake.
I got charged two fees of $32 and $50 for installation which I was never told about. They did not even appear on my first bill!
I tried to do a self- installation; set up 1 TV but other 2 outlets were bad. Comcast technitian came out and added a 3 way cable to the outlet that was working. No information about any fees I will have to pay.
I get my first bill, $5 fee for activation and wrong amount charged for internet. I was supposed to get promotional rate for 6 months, but was charged regular rate.
First call to Comcast - after a few transfers to different departments - We are sorry, we will fix this!
I waited a few days, check online, same bill, no letter, automated phone system tells me the same amount.
Second call to Comcast - again, a few transfers to find the right department - Oh, yes, this is wrong, we will fix this, first attempt to fix was not done right.
A few days later, I check everything since my bill is overdue by now, still the same old rate.
Third call to Comcast - a few transfers where I have to tell them all of my info - oh yes, we will fix this! You should be charged $33/month and not $60. So she fixes it, and says I owe over $100! I asked why and she tells me about the $32 and $50 installation fees!!!
Comcast - I can take off the $32 fee but no way I can waived the $50.
I asked - do I get a letter with new bill or see changes online to pay?
Comcast - check in a few days the automated phone system and pay over the phone. That is the only way.
Next day I called, balance adjusted somewhat but still has the $50 charge!
Could you please take this $50 fee and fix my bill or I am going back to Frontier!
09-06-2013 09:39 PM - edited 09-06-2013 09:40 PM
Dude, they are charging me $100.00 for an installation fee that its because the imput coax cable to the house was cut off and I was unable to complete the self installation and are also charging me $50.00 for a wireless installation fee. Anybody knows why internet service is costing me $450.00 in three months?? And I never got a second bill. This is criminal, WAYYY too abusive!!!
10-07-2013 07:59 PM
Comcast just told me that my house was not wired for their services and they would have to send someone out as my self install kit would not work. It turns out that was not true, my place was wired for Comcast. The tech arrived and told me I would not be charged as the other tech gave me inaccurate information, and then Comcast sends me a $100 bill for installation while also charging me for the time I didn't have service. I called a supervisor and he basically told me that there was nothing in the notes and then asked if I wanted to be sent to the cancellation department... really, Comcast? Thought you all wanted to keep your customers. Ridiculous. Call the tech and find out what happened at least. Wow.
12-17-2013 06:42 PM
I got here because I recently received my second month bill and found a surprise "install fee - internet" of $35. Check all documents (sale ads, service receipts) from Comcast but this fee is not stated any where. I only signed up for Internet and I was told before signing up that since I was a Comcast customer previously, there will be no installation service charge, unless there's something need to be done on my house.
Called 1800 Xfinity and was told the reason for the charge is because ... "everybody is charged this one time amount" for some setup done on the Comcast side.
It means that I am not the only one getting charged without being communicated to, before signing it up.
This is not a good business practice. If this is a routine charge, it should be communicated to all new customers.
Please refund this amount to all your customers.
02-17-2014 04:53 PM
I first called Comcast. Spoke to a live rep. She quoted $60 for internet install. I decied to place my order on line. I was pleasantly surprised to see a 20 dollar savings. Installation fee when signing up on on line was 'only' $40. Xfinity in Indianapolis, Indiana.
03-12-2014 10:00 AM
REALLY Wish I would have read all these. I just went through 30 days of H-E-double hockey sticks trying to get my internet and phone up and running. Was told on day one by the salesperson that there would not be any installation fee since all I needed to do was to swap out my business modem to a residential modem/wireless router at my local Comcast location and they would give me a self installation kit. After doing that twice (since they thought the first one was faulty), called for a tech since BOTH phone and internet were down, verifying there would not be a charge for the service call, we STILL got hit with a $49.95 install fee. Escalated the issue and they still would not refund it. Offered me $25. Did you know anytime you change or add to your service there is a $2.99 fee? Got hit with that one, too, since we were "new" to residential comcast and that is 'adding' a service. I was passed from person to person to person (in the USA and out) so much over the last 30 days, I lost track of the number of hours I had spent on the phone, on hold, and getting hung up on or disconnected (most of which was on my personal cell phone, since the Voice phone line was not working). Truly the WORST customer service I have ever encountered. (Kudos to the wireless department who actually knew what they were doing, the CS woman at the local center, and the last CS agent who took the time to chat with a supervisor since the general public is not allowed to) Oh, and after all that the wireless service sucks! We had to go purchase our own wireless router anyway. If you have an alternative (unlike me), I would research that option before jumping on the Comcast rollercoaster.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map