Hello bethann100,
I see that you and I share the same problem. I discussed my experience under the post entitled, "online bill pay" -- just like that in all lower case letters -- with that thread initially started by 'mickey8791'.
I thought it significant and peculiar in your post, because that error message was verbatim to the message I got in my reply when I was trying to make a payment. And, what stood out was that the problem you encountered happened on the very same day that my problem occurred. What time of the day were you attempting to make payment? I was trying to make payment on the Comcast.com website at approximately 2:20pm Central.
I was wondering, have you gotten yours resolved? I had called the Comcast customer service line three times already, and am still waiting. The last service representative was the only one to tell me that he was forwarding an inquiry to the billing department to follow up on this problem.
I have already called my bank, and the service representative there confirmed the charge went through, and was authorized. She also confirmed there were no holds on my account that would prevent charges to post. I took a screen capture of the error message and sent it to Comcast, early Tuesday morning.
Let's see how this plays out...
