07-05-2012 08:12 AM
Comcast says in its contract thing that i should not have to pay for full service if service interruption is longer than 24 hours anyone else dealt with this or have any suggestions
07-05-2012 02:37 PM
when your service comes back it will be your responsibility to call comcast and request a credit for the days you were without service you will not get this automatically
07-05-2012 05:41 PM
HA HA We just got our internet, tv back and called about the credit. They said it was out due to a Natural Disaster and they don't credit for that!!! We have a generator so we had power but they didn't have something working.
07-06-2012 11:11 AM
that sounds great i hate it when you pay for service and if they don't deliver they still expect to get paid but any ways they need to come up with a way to meter that cable tv and internet like the power company does they arnt getting paid for the time all these people didn't have power why is the cable company allowed to be any different
07-06-2012 01:08 PM
They said they are not giving a credit?? mine is still out and it has been 7 days but I've called twice and both times they said to call back when it is on and they will credit for the number of days it was out
07-06-2012 03:54 PM
Anytime there has been a serious and extended outage due to weather conditions,etc. It has been posted here that once your service is back up and running, THAT is when you call for whatever credit you are entitled to.
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07-06-2012 10:34 PM
We called and went into town to the office in Harrisonburg, Va after service was restored. They said that whenever there was a "natural disaster" and power was out, they did NOT give credit. Even though we had a generator and had power, they do NOT give credit.
07-07-2012 11:13 AM
astikali wrote: ... They said that whenever there was a "natural disaster" and power was out, they did NOT give credit. ...
There have been cases where Comcast has VOLUNTARILY credited customers for time without service in areas hit by TORNADOES! Hard to see how your situation is fundamentally different.
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