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kellymadrid
Posts: 1
Registered: ‎12-26-2012
Accepted Solution

paying my bill

‎12-26-2012 08:05 PM

I am unable to log-in to pay my bill. It keeps on re-directing me back to sign in.???

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CCCarole
Posts: 24,395
Registered: ‎05-21-2006

Re: paying my bill

‎12-26-2012 10:09 PM

Many customers are having this issue.  It has been reported to Comcast multiple times.  Here is one way you can try.  This was suggested by a customer today and worked for him.

 

Go to to comcast.com


Clicked on "My Account" at top of page

Clicked on "Sign In" (Sign in fails)

Clicked on "My Services"

Clicked on "Sign In" again (Sign in fails - again)

Clicked on "My Account" at top of page (I'm in)



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




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fangyi
Posts: 1
Registered: ‎12-27-2012

Re: paying my bill

‎12-27-2012 10:28 AM

Didn't work for me:smileyconfused:

 

"Problem loading page. the server is redirecting the request for this address in a way that will never complete."

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Official Employee
ComcastMelissa
Posts: 177
Registered: ‎07-30-2008

Re: paying my bill

‎12-27-2012 01:57 PM

Hi there.  This was a known issue that our engineers were able to resolve last night.  I'm sorry for the trouble but you should be able to log in now.  If you are still redirected, please try clearing your cache/cookies/browser history and log in again.  If you have futher questions or concerns, feel free to email our team at We_Can_Help@comcast.com.  We would be happy to help. 

 

Happy Holidays!

Melissa Mendoza
National Customer Operations
We_Can_Help@comcast.com
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