Reply
Posted by
New Visitor
Member Since: ‎10-20-2011
Posts: 1

seasonal billing for snowbirds

i understand that there is a new program for snowbirds. I have not been able to get the info.

Posted by
Cable Expert
Member Since: ‎03-02-2007
Posts: 13,209

Re: seasonal billing for snowbirds

[ Edited ]

..

Posted by
New Visitor
Member Since: ‎12-15-2011
Posts: 5

Re: seasonal billing for snowbirds

There's an 800 number for the seasonal plan -- got this today from live chat:  For temporary suspension of service, you would need to contact our Seasonal Plan department at 1-800-934-6489 M-F (8:00AM - 8:00PM) and Sat (8:00AM - 5:00PM)Eastern time.

Posted by
New Visitor
Member Since: ‎03-28-2012
Posts: 1

Re: seasonal billing for snowbirds

Hi would also like to know what the seasonnal program is ????

Posted by
Official Employee
Member Since: ‎12-13-2011
Posts: 1,356

Re: seasonal billing for snowbirds

The seasonal suspend option is available as an alternative to either disconnecting your service, or paying full price when you will be away for an extended period of time.

The seasonal suspend is for a minimum of 60 days, and a maximum of 6 months, and you can put your account into seasonal status once every calander year.

Pricing will vary by region, but to give you a general idea, my region(Michigan/Indiana) the services drop down to $10 each, and there are no box/modem fees.

 

While in seasonal, you will only receive a black screen on your tvs

You will have no Internet connection, but you can still log in with your Comcast user name, and send/receive emails.

Phone service will still have a dial tone, and you can call local numbers w/o a charge.  For long distance there is a $0.05 per minute charge.  And of course 911 service is always active.

Comcast Nick
Supervisor, Ann Arbor
Escalations and Help Desk
Posted by
New Visitor
Member Since: ‎03-31-2012
Posts: 1

Re: seasonal billing for snowbirds

We will be leaving for the season at the end of May.   How do we request Seasonal billing?????

jim.tarabori@gmail.com

Posted by
Official Employee
Member Since: ‎12-13-2011
Posts: 1,356

Re: seasonal billing for snowbirds

You would have to call the 1-800-Comcast number.

The limitations in our computer system are that we can only enter the seasonal suspend order a month in advance.

Also, if you are going to return earlier than your scheduled restart time, give us a call at least 24 hours in advance to get your service turned on.

Comcast Nick
Supervisor, Ann Arbor
Escalations and Help Desk
Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,135

Re: seasonal billing for snowbirds


tarabori1 wrote:

We will be leaving for the season at the end of May.   How do we request Seasonal billing?????

@gmail.com



Please open your post and delete your email address.  To do:  Click on Options on the right side of your post and click on Edit Reply.  The Help Forums are public, anyone can see your email address and you leave yourself open to having your email address harvested by spammers.

 

You might want to read the Posting Guidelines and Help with Forumjs blue links at the top right of this page.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
New Visitor
Member Since: ‎02-24-2007
Posts: 3

Re: seasonal billing for snowbirds

...and I can retrieve messages on home phone segment of triple play??

Posted by
New Visitor
Member Since: ‎03-23-2008
Posts: 1

Re: seasonal billing for snowbirds

I have my television on seasonal hold in Naples, Florida and have forgotten when that ends.  Can you tell me when or whom to contact to find out.

 

Carolyn Phebus

Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,135

Re: seasonal billing for snowbirds


Carolyn_Phebus_ wrote:

I have my television on seasonal hold in Naples, Florida and have forgotten when that ends.  Can you tell me when or whom to contact to find out.

 

Carolyn Phebus


 

Call 1-800 comcast Billing Department.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
New Visitor
New Visitor
Member Since: ‎12-16-2008
Posts: 2

Re: seasonal billing for snowbirds

Is Florida/Sarasota county seasonal hold minnium still 60 days?  

Posted by
New Visitor
New Visitor
Member Since: ‎12-16-2008
Posts: 2

Re: seasonal billing for snowbirds

Is Florida/Sarasota county seasonal hold minimum still 60 days?  

Posted by
New Visitor
Member Since: ‎08-26-2013
Posts: 1

Re: seasonal billing for snowbirds

we will be moving to an area where COMCAST is not available. Can we use the snow bird option so we can access our email until we get a new provider?
Posted by
New Visitor
Member Since: ‎10-03-2014
Posts: 1

Re: seasonal billing for snowbirds

Is there a seasonal billing option available for Minnesota subscribers? We are planning on being in Florida for several months and would like to put our service in Minnesota on hold while we are away.

Posted by
New Visitor
Member Since: ‎06-22-2010
Posts: 1

Re: seasonal billing for snowbirds

11/25/14 I was told today that you call 877-424-2027 for snow bird service

Posted by
Contributor
Member Since: ‎08-03-2006
Posts: 6

Re: seasonal billing for snowbirds

[ Edited ]

We have been trying to go to comcast billing to get the information on vacation /snowbird mode  here in northern new jersey for the coming season.  we plan to go,  as we have for the last 20 years to Florida  and have to put our services on hold modes unti we return to NJ in the spring.  Every year it is a different story.   speaking to  a rep. just now   was told that i would have to pay close to $100.00  as there is no seasonal/snowbird mode here.  I only need to have the phone on (modem included) AS WE HAVE A HOME SECURITY SYSTEM   .Both the TV and the internet are not used or needed.  We turn in 2 DVR boxes to save on that charge, so for all intents and purposes there is no access  and no one in the house to watch it anyway.   Yet we cannot get a

decent reduced rate for the  time we are not here.

  While in Florida we have Comcast services for all triple play  as well and do not have this problem/issue   of  billing.

I would really appreciate an answere to this recurring dilemma that we face.

Respectfully,

abc37

Posted by
New Visitor
Member Since: ‎05-17-2009
Posts: 1

Re: seasonal billing for snowbirds

i was just told i could put my srevice on hold for 60 days

Posted by
New Visitor
Member Since: ‎12-01-2014
Posts: 1

Re: seasonal billing for snowbirds

I talked with April of customer service this morning to also put my cable and internet service on seasonal hold.  I was informed that I could not put cable only on hold and keep the internet active.  Tthat was there policy on any type of holds.  

 

She came up with a plan to reduce my cable to basic service and lower the control box charges to the bare minimum, as we have HD boxes.   She also asked if I wanted the speeds reduced on the internet.  I told her no on the reduction of speed on the internet, but yes to all the other suggestions.  (We need the internet speed for other applications in our house.)  All in all this will save me close to $100 per month.  She even said any issue can get resolved with some effort.  And she did give it all in her effort to help me out.  Kudos to April.

 

I suggest you contact Xfinity ccustomer service to see if this can be done for you as well.

 

Good luck!

Posted by
Contributor
Member Since: ‎08-03-2006
Posts: 6

Re: seasonal billing for snowbirds

Thanks for the reply   but it seems that there is also a problem associated with the location we are in.  Why it is different in some areas and not others i have no idea.  Will keep trying to get thi rate down    as it is ridiculous to pay for not being or using the ervice or equipment.  

Posted by
New Visitor
Member Since: ‎03-09-2015
Posts: 2

Re: seasonal billing for snowbirds

I signed up for snowbird service with Comcast.  However, I noticed on my account they have it beginning on March 7, not April 6 , as I requested.  I called them to get it corrected and got the usual Comcast "runaround" .  Need I be concerned of them turning my service off too early.

Posted by
New Visitor
Member Since: ‎04-13-2015
Posts: 1

Re: seasonal billing for snowbirds

how do we login to submit for seasonal billing

Posted by
Email Expert
Member Since: ‎06-10-2006
Posts: 7,858

Re: seasonal billing for snowbirds

I think this is what you're looking for-----------------

 

http://www.comcastflorida.com/seasonal/

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Posted by
Official Employee
Member Since: ‎03-19-2015
Posts: 360

Re: seasonal billing for snowbirds

 Thank you Latoque! That is a great link to get the information needed for our seasonal package. I do want to add a little bit more information. This plan is designed for customers that will not occupy their seasonal residence for a minimum of 3 months; maximum 6 months between September 1, 2014 and April 30, 2015. The last day a customer can enroll is January 30, 2015.

If you need any future assistance, please do not hesitate to reach out to us.

 

Posted by
Email Expert
Member Since: ‎06-10-2006
Posts: 7,858

Re: seasonal billing for snowbirds

@ Comcastcares----------

 

Do you know if this service is available to people outside of Florida?  I've seen a couple of other folks asking about it in the forums.

___________________________________________________________________________________________________
These are customer to customer support forums. We are paying customers just like you. We volunteer our time to try and help other customers with how-to help, and troubleshoot problems if we can. We can't look at your account. The only Comcast employees in the forums are those with their names in RED.
Posted by
Contributor
Member Since: ‎08-03-2006
Posts: 6

Re: seasonal billing for snowbirds

Thanx for your info. Ready now to head back to new jersey and now must call Comcast to restart my service.
Hopefully it will go smoothly.
Posted by
Official Employee
Member Since: ‎03-19-2015
Posts: 360

Re: seasonal billing for snowbirds

Latoque,

 

To apply a seasonal rate for other locations other than Florida, which is more commonly known as 'Snowbird' and you would need to get in touch with our Customer Solutions (Retention) team to be repackaged. Snowbirds may only suspend service once per year for 3 months. Not to exceed a maximum of 6 months, services will then roll to every day rates.

Posted by
Contributor
Member Since: ‎08-03-2006
Posts: 6

Re: seasonal billing for snowbirds

Getting ready to do that  but I need to reach customer service in my area as I need/want to add on more than than just triple play and so am looking for good deals for HD cable (premium channels  dvr  etc) .  It seems I wide up with outsourced people  and do not have same service as when I am in NJ directly.  Do you know numbers to call for direct NJ AREA  SERVICE/billing 

people..

Posted by
New Visitor
Member Since: ‎03-09-2015
Posts: 2

Re: seasonal billing for snowbirds

Yes.  I was turned off on March 7, not April 6 as requested.  The customer service at Comcast is not good and most of their Customer Service Reps don't understand English.  You really have to get to an upper echelon person to get results.

Posted by
Official Employee
Member Since: ‎03-19-2015
Posts: 360

Re: seasonal billing for snowbirds

gusgus37,

 

I am sorry that you are having trouble reaching someone. I have provided the telephone number for the New Jersey area :

1-877-973-1379. If you need any future assistance, please do not hesitate to reach out to us.

 

Posted by
Official Employee
Member Since: ‎03-19-2015
Posts: 360

Re: seasonal billing for snowbirds

illinik,

 

I am so sorry for the delay. I see that you have spoken with a representative already over the phone. Do you still need assistance with your billing concern?

Posted by
Contributor
Member Since: ‎08-03-2006
Posts: 6

Re: seasonal billing for snowbirds

Thank you so much for quick response. 

I will try that now

Posted by
Official Employee
Member Since: ‎03-19-2015
Posts: 360

Re: seasonal billing for snowbirds

Gusgus37,

 

No problem! If you need any future assistance, please do not hesitate to reach out to us!

Advanced
You must be signed in to add attachments