Reply
New Visitor
jamesp526
Posts: 1
Registered: ‎10-20-2011

seasonal billing for snowbirds

i understand that there is a new program for snowbirds. I have not been able to get the info.

Cable Expert
JayInAlg
Posts: 10,923
Registered: ‎03-02-2007

Re: seasonal billing for snowbirds

[ Edited ]

..

New Visitor
Puffaroo
Posts: 5
Registered: ‎12-15-2011

Re: seasonal billing for snowbirds

There's an 800 number for the seasonal plan -- got this today from live chat:  For temporary suspension of service, you would need to contact our Seasonal Plan department at 1-800-934-6489 M-F (8:00AM - 8:00PM) and Sat (8:00AM - 5:00PM)Eastern time.

New Visitor
morrissette
Posts: 1
Registered: ‎03-28-2012

Re: seasonal billing for snowbirds

Hi would also like to know what the seasonnal program is ????

Official Employee
ComcastNick
Posts: 983
Registered: ‎12-13-2011

Re: seasonal billing for snowbirds

The seasonal suspend option is available as an alternative to either disconnecting your service, or paying full price when you will be away for an extended period of time.

The seasonal suspend is for a minimum of 60 days, and a maximum of 6 months, and you can put your account into seasonal status once every calander year.

Pricing will vary by region, but to give you a general idea, my region(Michigan/Indiana) the services drop down to $10 each, and there are no box/modem fees.

 

While in seasonal, you will only receive a black screen on your tvs

You will have no Internet connection, but you can still log in with your Comcast user name, and send/receive emails.

Phone service will still have a dial tone, and you can call local numbers w/o a charge.  For long distance there is a $0.05 per minute charge.  And of course 911 service is always active.

Comcast Nick
APSC Supervisor
New Visitor
tarabori1
Posts: 1
Registered: ‎03-31-2012

Re: seasonal billing for snowbirds

We will be leaving for the season at the end of May.   How do we request Seasonal billing?????

jim.tarabori@gmail.com

Official Employee
ComcastNick
Posts: 983
Registered: ‎12-13-2011

Re: seasonal billing for snowbirds

You would have to call the 1-800-Comcast number.

The limitations in our computer system are that we can only enter the seasonal suspend order a month in advance.

Also, if you are going to return earlier than your scheduled restart time, give us a call at least 24 hours in advance to get your service turned on.

Comcast Nick
APSC Supervisor
Email Expert
CCCarole
Posts: 28,218
Registered: ‎05-21-2006

Re: seasonal billing for snowbirds


tarabori1 wrote:

We will be leaving for the season at the end of May.   How do we request Seasonal billing?????

@gmail.com



Please open your post and delete your email address.  To do:  Click on Options on the right side of your post and click on Edit Reply.  The Help Forums are public, anyone can see your email address and you leave yourself open to having your email address harvested by spammers.

 

You might want to read the Posting Guidelines and Help with Forumjs blue links at the top right of this page.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Posts: 2
Registered: ‎02-24-2007

Re: seasonal billing for snowbirds

...and I can retrieve messages on home phone segment of triple play??

New Visitor
Posts: 1
Registered: ‎03-23-2008

Re: seasonal billing for snowbirds

I have my television on seasonal hold in Naples, Florida and have forgotten when that ends.  Can you tell me when or whom to contact to find out.

 

Carolyn Phebus

Email Expert
CCCarole
Posts: 28,218
Registered: ‎05-21-2006

Re: seasonal billing for snowbirds


Carolyn_Phebus_ wrote:

I have my television on seasonal hold in Naples, Florida and have forgotten when that ends.  Can you tell me when or whom to contact to find out.

 

Carolyn Phebus


 

Call 1-800 comcast Billing Department.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
New Visitor
Posts: 2
Registered: ‎12-16-2008

Re: seasonal billing for snowbirds

Is Florida/Sarasota county seasonal hold minnium still 60 days?  

New Visitor
New Visitor
Posts: 2
Registered: ‎12-16-2008

Re: seasonal billing for snowbirds

Is Florida/Sarasota county seasonal hold minimum still 60 days?