08-01-2013 02:36 PM
Contrary to the looks of it you are not talking to Comcast here. These forums are mainly a customer to customer forum.
No one here can answer that question. If Comcast employees do see this they won't respond on the forums at all.
You will need to either go to a local office and ask or call 800-COMCAST and ask for Billing for an explanation.
08-01-2013 02:39 PM
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