New Visitor
Posts: 1
Registered: ‎09-12-2011

why is my bill so high

I have a major problem with my first bill i was quoted online a price of 145.99 and when i received my first bil it was way over $200 i feel as if you guys should honor the price i was given online

Service Expert
Posts: 14,583
Registered: ‎02-04-2004

Re: why is my bill so high

What are the service dates which are listed on the bill? When did you have service installed?


Comcast bills a month in advance. Your first bill may have prorated charges for a partial month and full charge for the next month.


Using the dates on the bill, which is your service period, plus however many days of a partial month you should be able to tell if this is the case.


Installation fees, if any, may be included on the bill.


You can call Comcast and ask about this.


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This is done to protect customers and for assurance that they are dealing with a Comcast employee.
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