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New Visitor
droberts3
Posts: 1
Registered: ‎09-18-2011

2011 NHL Center Ice: HD Availability?

Will NHL Center Ice be available in HD this year? IF not I do not plan to subscribe - it was only available in analog last year and it was terrible.

New Visitor
posse4
Posts: 1
Registered: ‎09-14-2011

NHL Center Ice channels

Has anyone ever had the NHL Center Ice package?  This is my first year with Comcast and was told there is only one HD channel to watch a game and the rest are standard channels.  The team I watch broadcasts their games in HD.  Will I also receive my game in HD?  How does Comast choose which game(s) will be shown on the HD channel?  Or am I just misinformed?  Would appreciate the feed back.  Thanks.

Contributor
Posts: 9
Registered: ‎09-01-2004

Re: 2011 NHL Center Ice: HD Availability?

I'm equally curious - if it's not I may switch to DirecTV who shows any original HD broadcast in HD.

New Visitor
MRVNOUE
Posts: 1
Registered: ‎09-19-2011

Re: NHL Center Ice channels

Hi, sorry I just seen your post.  We have had NHL Center Ice for 3-4 years now.  That is the only way we can watch the Red Wings,  We got them on 681HD, 124, Versus, and I think one other channel.  You can call Comcast, and they will tell you which chanels you get ( I don't know where you are) you also have to get another set of channels I think that is 124.  I hope this helped you a little.

 

Ruth

New Visitor
srmaczka
Posts: 1
Registered: ‎09-20-2011

Re: 2011 NHL Center Ice: HD Availability?

Does anyone know when Center Ice will become available to subscribe this year and how to do it?

Contributor
a7lewis
Posts: 9
Registered: ‎09-23-2011

Re: 2011 NHL Center Ice: HD Availability?

I exchanged emails with someone in the Capitals organization about this very subject - the short answer seemed to be that things would not be significantly different in 2011 than they were in 2010 (a few HD channels on Center Ice, but most SD).  The reason seemed to come down to money - apparently neither the cable companies nor the NHL are ready to commit to the equipment and bandwidth costs that would be required to offer more games in HD.  In the specific case of the Capitals, I was told that an HD feed is always available for all home games, however it's usually not picked up by Center Ice - only the mainstream channels like Versus, NBC, NHL channel, etc.  Fine if you live in the DC area and can get the games on local channels that pick up the HD feed, not fine if you have to rely on Center Ice out of market.

 

So I guess the best thing to do is for us as consumers to find a constructive way to lobby Comcast and the NHL - to find the right people in both organizations (I have not yet begun trying to do that).  I'd be willing to pay a little extra to get HD hockey, over and above the current Center Ice rate, and if enough people say something similar, that might be enough to get the bean counters over the hump.

New Visitor
davidpetron
Posts: 1
Registered: ‎09-24-2011

Re: 2011 NHL Center Ice: HD Availability?

Just spoke to someone at comcast (9/24/11).  I live in the Washington, DC area, and there will be NO high definition games on Center Ice here.  

 

I find this completely ridiculous.  It's 2011.  HD games have been available for years, but Comcast is still behind the times.  It especially annoys me when they claim they're upgrading their HD offerings and provide more HD coverage than anyone else.  It strikes me as a lie.

 

If I had any other option besides Comcast, I'd drop them immediately, no matter what the cost.  Comcast is a lousy product that gets by because they have a monopoly, and I hate that I'm stuck with them.

Contributor
a7lewis
Posts: 9
Registered: ‎09-23-2011

Re: 2011 NHL Center Ice: HD Availability?

The flip side also being that as hockey is a major reason for my using Comcast, I would explore switching to satellite if they can offer HD center ice, but I'm not sure if they currently do
Contributor
archemedes74
Posts: 6
Registered: ‎09-28-2011

Re: 2011 NHL Center Ice: HD Availability?

I know dish network is doing center ice in hd, at least for the Detroit games

New Visitor
gobluejd
Posts: 2
Registered: ‎09-28-2011

Re: 2011 NHL Center Ice: HD Availability?

Are you guys kidding? No HD for CenterIce?  I just came from DirecTV and all the games were HD.  I think I made a mistake......

New Visitor
gobluejd
Posts: 2
Registered: ‎09-28-2011

Re: 2011 NHL Center Ice: HD Availability?

If it helps here is my chat.

 



  • Problem: NHL Center Ice Questions%0A
  • Maria > Hello Jeff, Thank you for contacting Comcast Live Chat Support. My name is Maria. Please give me one moment to review your information.
  • Jeff > My Issue: NHL Center Ice Questions
  • Maria > It is a pleasure to have you on the chat! First of all, I apologize for whatever inconveniences the issue has caused you but I will be more than happy to resolve it for you. How may I assist you today with the Center Ice?
  • Jeff > Well I am finding some disturbing information on the web about NHL Center Ice with Comcast. First I Have TiVos, the NHL CI package is NOT INDEMAND, correct? Meaning I can watch on a regular channle
  • Jeff > and not INDEMAND as my TiVos do not get indemand channels
  • Maria > No worries, Jeff. You've reached the right department and I will be happy to help you with your inquiry.
  • Maria > Thank you for providing the information onset of the chat, Jeff, I just need you to confirm that the information below is correct, First name Jeff Last name Dickerson and Account Number 8771401130058639?
  • Jeff > yes
  • Maria > Thank you very much for that information, Jeff. Kindly give me 2-3 minutes here to review your account and get updates with the access channels of NHL.
  • Jeff > ok - here is 2 more ?'s related. First, are the ALL in HD? When can it be purchased and cost.
  • Maria > Thank you so much for waiting, Jeff. I appreciate your patience. If you get the Season for NHL Center Ice it will be shown on the NHL channel and that is not On Demand, we have the channel in HD as well and the Early Bird Orders on or before 10/30/11$171.80 (4 installments of $42.95).
  • Maria > Our Regular Season Orders from 10/31/11 through 12/31/11 $179.80 (4 installments of 44.95)
  • Maria > Jeff, These channels are shared with MLB Extra Innings
  • Jeff > confused = so if I am a Detroit Red Wing fan, how do I know I am getting to WATCH ALL OF THE GAMES in HD? At that cost?
  • Maria > Here are some more information in HD format for the channel.
  • Maria > The GAMEHD and GAMEHD2 channels will offer HD games throughout the season for the NHL Center Ice package. HD carriage varies by system. Please check with your system to confirm availability.
  • Jeff > sorry, but for $180 I would need to be assured I get the games I am paying for? Right? So what if there is 6 games on that night, are all of them broadcast?
  • Maria > NBC will have exclusive national rights to 12 games over the course of the season, which should be available to most subscribers on your local NBC affiliate. National NBC game telecasts cannot be included in NHL Center Ice. Additionally, during the time of the scheduled NBC broadcast, no other live NHL games may be televised in the U.S.
  • Maria > If an NHL game is being televised locally by either an Over-The-Air (OTA) station or a Regional Sports Network (RSN), iN DEMAND must blackout the local broadcast coverage area for the NHL Center Ice feed in order to protect that local television rights holder.
  • Maria > You need not worry about the HD access, Jeff, as long as you have the HD box and the HD service you will get the games in HD format.
  • Jeff > ok. I am aware of that. I had directv for 10+ years but ALL the games were available in HD
  • Jeff > okay that is what i was sure of.
  • Jeff > if for some reason I get this, and the games are not in HD, do I have any recourse?
  • Maria > I see that you have HD service on the account you should be able to get that in HD.
  • Jeff > Okay when can I purchase?
  • Maria > All you need to do is report the issue with Comcast and we will have that refunded.
  • Jeff > when can i purchase and how
  • Maria > You can start purchasing the season for Early Bird: October 6th, 2011 - October 23rd, 2011
  • Jeff > okay thanks. so the game channels, how many are there?
  • Jeff > meaning if there are 6 games on that night and only 4 channels for NHL
  • Maria > You can call or chat with our Sales department, you can call 800-9346489 or 1-800-XFINITY and choose option 3 to get a specialist.
  • Jeff > make sense?
  • Jeff > okay i will order next week.
  • Maria > Great.
  • Jeff > just a little confused on the whole HD thing and the channels.
  • Jeff > from what you said there is only 2 channels
  • Maria > NHL Center Ice Extra is a live source for scores, statistics, game previews, game recaps and schedule information. This will reside on GAME2 except on nights when there are more than 13 simultaneous games, it will be pre-empted for the live games.
  • Jeff > okay I presume there many channels on GAME2 and its not a single channel? Sorry I am new to comcast
  • Maria > These channels are shared with MLB Extra Innings
  • Jeff > okay
  • Maria > Jeff, you can check out the channels from www.xfinitytv.com.
  • Jeff > is it necessary to get the sports pack to watch NHL or if there is a game on the particuylar citys sports you get it?
  • Maria > On our website, you can also checkout the schedules from there.
  • Jeff > I am looking now and see no reference to nhl center ice
  • Jeff > on the channel lineup in my area
  • Maria > Jeff, the schedule will update when the season starts.
  • Jeff > i am sorry I just do not see how this works.....you are saying they share with MLB yet I only see 2 channels for GAME that are HD. What if there is 5 games on?
  • Maria > Please give me 2 minutes to get updates for that.
  • Jeff > u mentioned above "This will reside on GAME2 except on nights when there are more than 13 simultaneous games, it will be pre-empted for the live games." how many GAME2 channles are there? Does the channel lineup expand when there are more than 2 games on?
  • Maria > Jeff, the network will prioritize the local games, it will blackout the games for other areas, however, there will be replays that would be shown on the same channel.
  • Jeff > ya that did not help - LOL. Sorry. Just does not make sense. So I am out of market for Detroit (Live in Indiana) so that means I should get every game in HD, except any games in Chicago (market I live in) when they play each other and can watch on a local channel?
  • Maria > I'm sorry, Jeff, you may watch the games on replays that will be aired on the same channels.
  • Maria > Select games within the package will be replayed continuously on the same channel they aired live on until the following day’s games begin. If more than one game is broadcast on a channel on a given night, both games will be replayed on that channel. Game replays will begin approximately one hour after the live broadcast ends. Normal blackout restrictions will apply to the replay games and will match the blackouts of the live airing.
  • Jeff > who wants to watch a repeat hours after it is on? anyway I guess you really can not answer my question. Anyone around you that is a hockey fan that you can ask?
  • Jeff > exactly how it works. no offense but I do not think you understand the importance that I WATCH EVERY GAME LIVE. just kidding, but seriously that is allot of $$$ to drop not to know for sure what I getting in return
  • Maria > I understand, Jeff, the only update I have here is that the network will air the game in your area and will blackout other games because that is the agreement.
  • Jeff > I get that, that is typical and understandable. However the amount of channels available to broadcast NHL games on any given night to say if there is at least 5 games on (under the 13) what channels do they broadcast on?
  • Jeff > you only mentioned (2) channels, understand my confusion? I do not expect you to know how, but to find out for me before I give $180
  • Jeff > i am not trying to be rude. sorry if my typing sounds that way
  • Jeff > People in your forums are saying that they are not even in HD
  • Maria > I understand, Jeff, I got the information here that the games are available in Channels 771-784 on most digital line-ups.
  • Jeff > thanks. that is what I was looking for. are those channels able to put out HD?
  • Maria > Yes, they are HD channels.
  • Jeff > okay thanks for your time sorry for my confusion
  • Maria > You are very much welcome.
  • Maria > I hope that you were very satisfied with how I assisted you today. I'm glad I was able to help you. Do you have any other questions or concerns I can help you with? I will be more than happy to assist you further.
  • Jeff > Bye and thanks!!
  • Maria > You are very much welcome.
  • Maria > If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at www.Comcast.net to help you solve many issues on your own. You can also reach us through our Hotline 1-800-9346489 or 1-800-XFINITY. To close this chat, please click the exit chat button at the top of your chat window. Thank you for contacting Comcast! We appreciate your business! Have a great day, Jeff.
  • Maria > You have a wonderful day, Jeff.
  • Jeff > You too. Thanks
Contributor
Posts: 9
Registered: ‎09-01-2004

Re: 2011 NHL Center Ice: HD Availability?

well I can guarantee those channels did not broadcast in HD last year, and NHL Network is currently not broadcasting in HD.  And so I've already made the switch (this week) to DirecTV

Bronze Star Contributor
Posts: 135
Registered: ‎05-23-2009

Re: 2011 NHL Center Ice: HD Availability?

NHL channel has been in HD here for a while, along with the NBA, MLB, and NFL.   MLB Extra Innings and NHL Center Ice have been SD only in this area.

Contributor
Posts: 9
Registered: ‎09-01-2004

Re: 2011 NHL Center Ice: HD Availability?

I'm in Southwest FL and NHL network is not HD (739)

Contributor
Bosmac
Posts: 6
Registered: ‎10-06-2011

Re: 2011 NHL Center Ice: HD Availability?

Does anyone know if they plan to extend the HD channel availability in MA? My guide still only shows one HD channel. I really wanted to purchase Center Ice this year, but it isn't worth it with one HD channel.

New Visitor
WhatNOHD
Posts: 2
Registered: ‎10-06-2011

Re: 2011 NHL Center Ice: HD Availability?

Except that channels 771-84 are not HD.  Only 789 and 790 are, and Comcast does not rebroadcast HD games to all markets.  It's pretty arbitrary which ones they show, actually, and none of their reps seem to know how they decide which ones to show.

 

If you go to inDemand's website (www.indemand.com), you can see a full listing of the HD schedule.  I'd go there, then call Comcast and complain when the games indemand says are on GameHD1 and GameHD2 are not passed on to Comcast customers.

New Visitor
cdepp17
Posts: 2
Registered: ‎10-07-2011

Re: 2011 NHL Center Ice: HD Availability?

I am a casual NHL fan and was about to purchase NHL Center Ice until I discovered it is not in HD.

New Visitor
cdepp17
Posts: 2
Registered: ‎10-07-2011

Re: Center Ice NHL Package

[ Edited ]

I was just on the verge of watching more NHL this season, however, the lack of HD games on Center Ice and NHLNET not in HD will greatly hinder that plan. Also, I've been back with Comcast for about 6 months and I think I'll be switching next summer.

New Visitor
Posts: 2
Registered: ‎03-14-2007

Re: 2011 NHL Center Ice: HD Availability?

I am in Oregon and we get the NHL Network and one Center Ice channel (GAMED) in HD.  There are about 13 Center Ice channels (GAME01 thru GAME13) in all (I think a few share with baseball but it's hardly ever a problem), but all except one are SD, and the quality is pretty bad.  And of course the Devils never, ever, ever are on the HD channel except when the other team's broadcast is being used.  I have literally never seen a Devils home broadcast in HD.

New Visitor
Posts: 2
Registered: ‎03-14-2007

Re: NHL Center Ice channels

Versus, NHL Network, NBC and one Center Ice game channel are in HD.  The other ~12 Center Ice game channels are in SD.  You will not usually see your team in HD.  Unless you're a Red Wings or Penguins fan, and then your team is on the HD channels a good 50% of the time.  (Bitter Devils fan here)

Recognized Contributor
Posts: 839
Registered: ‎04-01-2007

Re: NHL Center Ice channels

I understand it's never in good taste to complain about something thats free but come on comcast. ARE YOU GONNA GIVE ME THE NHL CENTER FREE PREVIEW OR NOT?

Contributor
Bosmac
Posts: 6
Registered: ‎10-06-2011

Re: 2011 NHL Center Ice: HD Availability?


cdepp17 wrote:

I am a casual NHL fan and was about to purchase NHL Center Ice until I discovered it is not in HD.


This. I am extremley disappointed that their is only one HD channel with Center Ice. I thought I had heard that Comcast would be adding more HD channels to Center Ice this year, but as of right now they haven't around here. That is a deal breaker for me, as SD channels look pretty bad on HDTV's.

 

 

 

 

 

Contributor
archemedes74
Posts: 6
Registered: ‎09-28-2011

Re: 2011 NHL Center Ice: HD Availability?

Comcast is light years behind their competitors when it comes to hd and digital, I've seen some supposedly hd channels that were awful in some homes. Satellite has the best when it comes to center ice that I've seen, dish network if it's in hd anywhere is available in hd, and if I pay that amount I should get every televised game as if I lived in that town. You'd think comcast would promote the NHL more since they have a stake in it with the Flyers

Contributor
a7lewis
Posts: 9
Registered: ‎09-23-2011

Re: Center Ice NHL Package

NHL network has both an SD and an HD channel with Comcast, although not in the most basic channel packages -  I just upgraded my cable to their Digital Preferred yesterday, primarily to get NHL net in HD.  So at least there is that.  Still not too thrilled with the idea of paying more on top of that for CenterIce to get the rest of the games mostly in SD.

Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: 2011 NHL Center Ice: HD Availability?

All,

Sorry about the confusion. HD Channels may not be available in all areas.

The GAMEHD and GAMEHD2 channels will offer HD games throughout the season for the NHL Center Ice package.

  • Standard Definition: GAME1-GAME14
  • High-Definition: GAMEHD (GAMED) & GAMEHD2 (GAME2)

If you would like to know specifics for your area please let me know and I can look into this for you. 

Thank You
-Keisha-
Contributor
kcalccal
Posts: 22
Registered: ‎10-05-2011

Re: 2011 NHL Center Ice: HD Availability?

I live in MA, where currently only 1 HD channel is being utilized for the Center Ice Package (635)  At the very least I feel GameHD2 should be offered, and to be honest for $170,  more HD channels should be freed up for the purpose of at least keeping up with your competition.  One thought:  With the NBA probably on the verge on cancelling their season, could you use TEAMHD (612) as a HD option for hockey?

Visitor
Posts: 4
Registered: ‎01-30-2010

Re: 2011 NHL Center Ice: HD Availability?

My channel guide shows two HD channels for center ice an HD1 and HD2, but only the HD1 has been working.  Does anyone know why the second HD channel is not working?  thanks

New Visitor
thos_pratt
Posts: 3
Registered: ‎10-21-2011

Re: 2011 NHL Center Ice: HD Availability?

I live in Bellingham, WA. I'm getting HD channel 456, but my channel guide suggests HD games should be on 455 as well. When will those broadcasts be available?

Contributor
Bosmac
Posts: 6
Registered: ‎10-06-2011

Re: 2011 NHL Center Ice: HD Availability?


kcalccal wrote:

I live in MA, where currently only 1 HD channel is being utilized for the Center Ice Package (635)  At the very least I feel GameHD2 should be offered, and to be honest for $170,  more HD channels should be freed up for the purpose of at least keeping up with your competition.  One thought:  With the NBA probably on the verge on cancelling their season, could you use TEAMHD (612) as a HD option for hockey?


I am in MA as well, and this is exactly how I feel. To me, it is just not worth the price for one HD channel. I am very disappointed as I was looking forward to signing up this year.

Visitor
LucyBaer
Posts: 1
Registered: ‎10-22-2011

Re: 2011 NHL Center Ice: HD Availability?


ComcastKeisha wrote:

All,

Sorry about the confusion. HD Channels may not be available in all areas.

The GAMEHD and GAMEHD2 channels will offer HD games throughout the season for the NHL Center Ice package.

  • Standard Definition: GAME1-GAME14
  • High-Definition: GAMEHD (GAMED) & GAMEHD2 (GAME2)

If you would like to know specifics for your area please let me know and I can look into this for you. 


We are subscribed to Center Ice through Comcast. During the preview we were getting games on GAMEHD (GAMED), but not on GAMEHD2 (GAME2). Now we are not getting games on either channel. How should we get this corrected? We're in zip code 61802.

Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: 2011 NHL Center Ice: HD Availability?

---

 

I have responded to your private message. 

Thank You
-Keisha-
Official Employee
ComcastKeisha
Posts: 1,561
Registered: ‎09-20-2011

Re: 2011 NHL Center Ice: HD Availability?

All,

 

I have escalated the issues you are all having, not being able to view NHL in HD.

Thank You
-Keisha-
New Visitor
thos_pratt
Posts: 3
Registered: ‎10-21-2011

Re: 2011 NHL Center Ice: HD Availability?

I have responded privately, but I did want to publically thank you for your help. I look forward to hearing about a quick resolution to our Center Ice HD issues

New Visitor
thos_pratt
Posts: 3
Registered: ‎10-21-2011

Re: 2011 NHL Center Ice: HD Availability?

Hello, everyone. I recevied the following email from a customer service executive here in my local area. She thinks we'll have two HD channels by Nov 1.

 

Supervisor, Executive Customer Care (Seattle Market)

Comcast is currently in contact with iNDEMAND due to contractual issues.  The latest information we have been given is that this should be cleared up by November 1st so that customers will be able to watch both 455 and 458 if there are games available in HD.

 

If I may be of further assistance you may contact me by phone or email.

 

Sincerely,

 

Agatha Z. Hill

Comcast Cable

Contributor
coznick
Posts: 6
Registered: ‎10-28-2011

Re: 2011 NHL Center Ice: HD Availability?

[ Edited ]

I think it pathetic that you have to beg to get two HD games a night when they should ALL be available.

 

Comcast seems to be using the old ploy of not giving you any to start so you'll be happy with two later.

 

Here in Jupiter Fl, zip 33478 we don't get ANY HD games. It's embarrassing......

 

We should have ALL games,repeat ALL GAMES, in HD for the price we pay. The NHL should demand that their games be carried in HD when available. It hurts their product when not broadcast in HD.  Bettman does it again......

Contributor
a7lewis
Posts: 9
Registered: ‎09-23-2011

Re: 2011 NHL Center Ice: HD Availability?

Keisha - thanks for the replies.  There seem to be 2 distinct issues here in this thread 1 - people who should be seeing the HD content currently offered by Comcast via inDemand, and are not, for whatever reason. 1a - HD means 720p, 1080i/p.  NOT 480p, and definitely not 480p that looks like it's coming from the 80s (fuzzy). 2 - why so little (0-2 games daily, max) of NHL Center Ice channels are available in HD.  .  Those of us on the forum who fall into problem #1 are rightfully upset with not being able to receive what other Comcast customers can.  Same holds for #2 but there it's more an issue of being dissatisfied with what Comcast is current offering, than feeling that you are not living up to your advertised standard.  From what I've been told by a representative from within the Capitals organization, and also partly relaying communication to them from the NHL, the fundamental reason why so few of the Center Ice channels are HD comes down to insufficient investment on the part of Comcast in the necessary infrastructure to receive and pass on more of the HD feeds that already exist.  (Some culpability to the NHL also but there I was told that is more in the satellite TV space with the league choosing not to try to rent the needed bandwidth for more HD, possibly the satellite providers also). 

 

I bought a proper wide aspect 1080p flat panel TV this fall (finally) and was hoping that Comcast would have improved over last year's Center Ice HD service, which I purchased.  So far it appears to be exactly the same as last year, and not what I would consider adequate.  I'm finding it very hard to justify spending the extra money to continue to pay for what I consider to be an inadequate programming option.  As of now I have not purchased NHL Center Ice (although I did upgrade my service to a package that shows NHL Channel, both SD and HD channels - and the games there are 1080i).  Right now I'm inclined to make a statement and vote with my wallet and opt out of Center Ice this season and in the future, until at the very minimum Comcast makes some demonstrable progress towards improving the NHL HD programming options, and by that I mean showing more than 1-2 Center Ice channels in HD, and by HD I mean at least a 720p feed with matching content. Not what appears to be lower res content "upconverted" to the 720p signal, as some of the Center Ice "HD" channels now appear to be doing.

 

I'd prefer not to take this drastic a step, but aside from some polite phone calls promising to pass the matter on to your programming people, I've seen no progress.  And while I didn't really expect all of Center Ice to flip over to HD right away, I am going to have to ask for some sort of demonstrable progress.  So I'm going to vote with my wallet until Comcast starts taking action to improve their NHL programming product.  As soon as we see either better programming or at least some sort of statement or plan to provide this, I'll have to stay on the sidelines.  I'll be more than willing to jump back in once Comcast does something tangible to improve the situation.  Will be happy to pay more above and beyond the current Center Ice rate if that's what it takes to get to having more NHL HD content.

Contributor
Bosmac
Posts: 6
Registered: ‎10-06-2011

Re: 2011 NHL Center Ice: HD Availability?


coznick wrote:

I think it pathetic that you have to beg to get two HD games a night when they should ALL be available.

 

Comcast seems to be using the old ploy of not giving you any to start so you'll be happy with two later.

 

Here in Jupiter Fl, zip 33478 we don't get ANY HD games. It's embarrassing......

 

We should have ALL games,repeat ALL GAMES, in HD for the price we pay. The NHL should demand that their games be carried in HD when available. It hurts their product when not broadcast in HD.  Bettman does it again......


Absolutely, it is pathetic. Comcast needs to get with it.

Contributor
coznick
Posts: 6
Registered: ‎10-28-2011

Re: 2011 NHL Center Ice: HD Availability?


 

"Will be happy to pay more above and beyond the current Center Ice rate if that's what it takes to get to having more NHL HD content."

 

No disrespect intended as I understand what you mean in theory and I mirror your enthusiasm for the NHL but.........

 

NEVER, EVER TELL A COMPANY THIS!

 

This gives them the giggles like school girls when they hear they can charge us more. You are already paying more than you should for a product that is inferior to the competitions. Why would you pay more to get what you should already have?

 Come on Comcast! Live up to your advertising, CUSTOMER SATISFACTION!

Contributor
a7lewis
Posts: 9
Registered: ‎09-23-2011

Re: 2011 NHL Center Ice: HD Availability?

I don't agree - right now I'm paying *less* than I did last year.  They lose that NHL Center Ice revenue stream from me entirely until they improve their product.  They seem to need an inducement to make the infrastructure investment to carry more HD channels, so this is it - both stick now, and promise of carrot later.

Contributor
kcalccal
Posts: 22
Registered: ‎10-05-2011

Re: 2011 NHL Center Ice: HD Availability?

Heres a question:  Right now the Anaheim-Columbus game is supposed to be on my 1 HD channel (635 in my area), and it is not.  This happens to about 3 out of every 5 HD games scheduled to be on this channel over the past few years, adding to the overall frustration with this package.  Mind you it is not a local blackout issue.  I understand that issue and I am in the Boston market.  If they know they can't broadcast a certain game to the 1 channel, couldn't they switch it out for 1 that is being broadcast in HD?  After watching highlights of other games on the NHL Network I know that about 95% of the games are being broadcast in HD.  Thinking I made a mistake this year in ordering the package again.  Unless things change I won't be ordering this again next October, you got me this year, and shame on me, but things truly need to change for next year. 

Visitor
Leafs99
Posts: 2
Registered: ‎11-03-2011

Re: 2011 NHL Center Ice: HD Availability?

[ Edited ]

I switched to DirecTV just a couple of weeks ago for the same reason.  I was already annoyed at only having 2 HD channels, and then had contacted customer support multiple times about the fact that GAMEHD2 was not showing anything but a black screen!

 

After a week or two of a runaround on that topic, I gave up and cancelled my Comcast TV service and switched.  I'm now enjoying almost every game in HD from DirecTV, including home and away HD feeds for many games.  Highly recommended.

 

Let me know if anyone wants any more info or a referral when you switch to DirecTV to enjoy hockey the way it should be, and where it is treated like a first-class sports package instead of a 3rd rate thing that nobody seems to care about!

Contributor
ob2rescue
Posts: 7
Registered: ‎11-05-2011

Re: 2011 NHL Center Ice: HD Availability?

so whats the deal with this? I live in NJ and i dont even get the Game HD and game HD2 evryone is talking about, it doesnt even show these channels in my lineup. Talking to customer serivce is pointless, Im not going down that road anymore. All these games should be in HD for the price we pay.

Contributor
kcalccal
Posts: 22
Registered: ‎10-05-2011

Re: 2011 NHL Center Ice: HD Availability?

Frustrating isn't it?  One of things I've learned from reading forums like this as well as avsforum.com is that the the Customer Service Representatives (CSR's) are usually the last ones to find out any channel information, and are basically a waste of time when it comes to questions regarding channels, etc.  I was hoping to get a little more information from this site from comcast workers, but it looks like they have the same constraints on them as well.  Usually the response is that the issue has been escalated to someone else.  The best thing to do is look at what you want from TV (sports, movies, etc.) weigh your options with the competition and make informed decisions from there.  As i posted earlier on this topic, they got me this year, but next year, if things don't change, they will not get me again.

New Visitor
StarsFan
Posts: 3
Registered: ‎11-07-2011

Re: 2011 NHL Center Ice: HD Availability?

I'm having the same problem as a lot of other people here. Currently, GameHD and Game2, the supposed HD channels for the Center Ice package are not even working! Anytime I tune to either channel the message "This Channel Should Be Available Shortly" with a S0a00 reference code pops up. I work nights, so I have to setup a DVR recording so I can watch my Dallas Stars later. How fun it was to come home and find an empty recording of nothing because the stupid HD channels aren't working. <br><br>Comcast, this is UNACCEPTABLE. You advertised games in HD and you're not delivering. I wouldn't be surprised if "someone" filed a class action lawsuit for false advertising. <br><br>FIX THE PROBLEM. NOW. THIS HAS BEEN GOING ON WITH THE GAME2 CHANNEL SINCE DAY ONE. NOW IT'S AFFECTING THE MAIN GAMEHD CHANNEL. <br><br>UNACCEPTABLE. <br><br>Signed,<br>Angry StarsFan in Chicago
Cable Expert
JayInAlg
Posts: 11,452
Registered: ‎03-02-2007

Re: 2011 NHL Center Ice: HD Availability?

[ Edited ]

S0A00 indicates a signal issue to your box.  Please call Comcast support and they will need to send out a tech to troubleshoot your signal issue. 

 

Your issue is most likely very close to your home and can be a damaged drop cable, loose / corroded / wet fittings or other issues with the coax distribution system.  it can be inside with excessive splitting, damaged coax, loose fittings or similar issues with the coax. 

 

Insist on a tech visit, as it will not fix itself, only a on site tech can troubleshoot the cause of the signal issue.

New Visitor
StarsFan
Posts: 3
Registered: ‎11-07-2011

Re: 2011 NHL Center Ice: HD Availability?

I could understand that but every other channel (including the other HD channels like ESPN and HBO, etc) are working. The Comcast rep in this thread even stated that it's an issue between INDemand and Comcast. Sounds like one of two things to me: lack of "bandwidth" for lack of a better word OR $$$ issues between Comcast and InDemand.
Cable Expert
JayInAlg
Posts: 11,452
Registered: ‎03-02-2007

Re: 2011 NHL Center Ice: HD Availability?

[ Edited ]

It is not unusual to only have signal issues on some of the frequencies, and in your case it seems the channels for the Center Ice channels.

New Visitor
StarsFan
Posts: 3
Registered: ‎11-07-2011

Re: 2011 NHL Center Ice: HD Availability?

Ok, but now the LA/SJ game is over and the Game Channel lineup screen which is on whenever there's no game on a channel is up and there's no error message and the picture is in perfect 1080i. I'm telling you, it's a bandwidth issue or a $$$ issue between iNDemand and Comcast. Why would I have a perfectly stable 1080i picture from Comcast on the same exact channel when there's no game on, but when a game is on there's nothing but the error message??? See what I'm saying?
Contributor
a7lewis
Posts: 9
Registered: ‎09-23-2011

Re: 2011 NHL Center Ice: HD Availability?

I initially had an error code resembling s0a00 when I first got my HD box this fall. It also had a habit of rebooting itself every 5-10 min. The box was not shrinkwrap new. After a couple of chat sessions with Comcast support, they got me a replacement cable box which was factory shrinkwrap new, and it has worked fine since. Just saying it could also be the box as well as a cabling or signal issue.

And I'm doing just fine without center ice. I get many of the Caps games in 720p or 1080i on NHL network, versus, etc. Also Apple TV has an NHL widget tha shows an edited hilight reel of all of the previous days games in 720p, not the 480p that Comcast claims is HD on the center ice channels. Not ideal, but I refuse to pay Comcast extra for their mediocre Center Ice product.
Contributor
ob2rescue
Posts: 7
Registered: ‎11-05-2011

Re: 2011 NHL Center Ice: HD Availability?

how is it that I am not even getting these 2 HD Center Ice channels? What channel numbers are they? Please someone help me out here.