03-23-2012 08:29 PM - edited 03-24-2012 08:02 AM
(NOW WORKING NORMALLY)
I have Digital Starter with the Sports Pack. I have a cableCARD with my TiVo.
I lost all of my Music Choice channels tonight. Support says I should try and get a new cablecard, which is only a few months old. But, all of the premium stations I should get are working fine, including NHLNET, VS, NESN, ETC.
According my Chat rep, there are no reported issues in my area and she said to go to my local office an get a new card. I know how this works though, I get a new cablecard (if the local office even WILL give me one), and then no one will help me when I call Comcast support, and I will be without ANY channels until a tech visits.
So, I'm more inclined to wait to see if anyone else has this issue. If some of you wouldn't mind checking, that would be great. Any channel 501-546 in the Boston/NE area.
Solved! Go to Solution.
03-23-2012 09:59 PM
I hope the exchanged cablecard helps it is unfortunate that everywhere on this site people are having problems with cable boxes and cable cards Comcast should really invest in better more reliable equipment that is new not reconditioned. We all pay outrageous prices for all tiers of cable service but we seem to be paying more and getting less. I hope a visit to the cable store for an exchange then an activating of the cable care works over the phone later works ( good luck with the overseas call center) Keep us updated.
03-24-2012 07:55 AM - edited 03-24-2012 11:59 AM
It sorted itself out overnight. All of the channels are back now.
A similar thing happened a month or so ago with a Hockey game I was watching. A whole bunch of other customers had the same issue. So, it was just Comcast. In this case, I was only able to find one other person.
I knew this was not my cableCARD. Why do I always feel like I know more than Comcast when I'm dealing with Comcast? All I wanted to know was if the problem was on their end or not. All I wanted to do was report it, so that they could look into it. Instead, all I get is troubleshooting MY system, when I already pointed out the obvious.
Anyway, back to normal now (with a re-paired cableCARD meaning a new backup of my TiVo hard drive).
03-25-2012 06:29 PM
Good news pl10 I am happy you got Music Choice back and to reply to your comment we often do know more than the Comcast employee here or at the call and chat centers. I have dealt with them for years on all types of issues now with the need for digital equipment it is worst. Once I had technician come over because they claimed it was my television or incorrect hookup ( even though I had a previous technician install my box and hook up) was my fault something like a signal leak. Turns out the codes for the IP address on the cablebox were entered incorrectly by the tech that installed my box then they has the nerve to charge me a fee which I later fought and had removed from my bill. It all stems from old equipment that is reconditioned and not Comcast compatable, bad managment and the idea that Comcast should get as much out of a customer in fees as they can then offer less services.
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