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[JayInAlg]

dunwoody

The Comcast Cares Team has been notifed of your post and will follow up with the local people.

[dunwoody30350]

He isn't the renter, but a friend who sometimes stays there.  He's hooked his buddy up with cable.

[ComcastLarry]

dunwoody30350-

We are looking into this matter.

[fourgun123]

I have a real good idea that my nieghbor is stealing cable.  There was a worker outside his house at around midnight with a flashlight hooking up the cable.  Now it is just laying on the ground outside,  not a real comcast quality job.  Contact me if you want the location of this violation.

[JayInAlg]

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fourgun123

The Comcast Cares Team has been notified of your post and will contact the local group.

Watch this post and your email for updates from the team ASAP.

[ComcastKeisha]

fourgun123--

I have sent you a private message.

[fourgun123]

How domI view the private message?

[JayInAlg]

There's an envelope at the top of this page, click on it.

[mirt664]

I feel as if someis sealing my cable. Tech was out 36 hours ago said my line was dsconnect at the tap. He reconnected all work fine for about 5 hours. Back out again go look and my was disconnected again another fed into tap and did not have the red tags on it. Having to wait 3 days for service again. That is not right.

[JayInAlg]

mirt, it is also possible that the tags on the drops are not tagged right or were switched, so if a tech comes out to disconnect a neighbor, they are disconnecting the wrong subscriber.

The Comcast Cares team has been notified and will contact the local people to get it straightened out.

Watch this post and your email for updates from the team ASAP.

[mirt664]

It was confirmed that 3666 Glenda street Lot 3  does not have cable service and according to customer service that my cable show it is working I have pictures to document my line. Comcast is commming out in the morning but what am I  going to do if this happens again wait another 5 days without service.

[ComcastLarry]

mirt664-

Please make us aware of this issue and we will escalate so there isn't a five day waiting period.

[mirt664]

Larry,

 Why doesn't  anyone want to move in and help on this issue. The guy is stealing cable no doubt. I ought to cancel my service and get my cable for free. Comcast is so big that they dont care. Contact me at mthom94@comcast.net if you really want to do something.

Mike

[ST-Bread]

Have I got a story to tell ALL of you.  Comcast has been told many times and has been to my house (a condo) many times.  They even said I need to be rewired but yet nothing seems to get done.

There is a couple that live under my unit.  They used to use a splitter from the hub in the basement to split my cable then after three times yes three Comcast finally cut the wire so close to the ceiling they can no longer do that so what do they do?  Are you all ready for this... They cut into the wall and cut into my wire.  Comcast has been out here about three times and agree with me and even knocked on her door.  I have put signs up in the lobby and called the Theift Line so many times it is actually a contact on my phone.  STILL NOTHING.  Is this NOT a crime?    Comcast has said they would like to rewire me and have called their supervisor many times and said they need to get the wire guy out here etc yet NOTHING.  I canot tell you how many cable guys have given me their number and never pick up the phone. Meanwhile I pay 200 a month and get half my sations (cause when they split I loose signal strength)  When does someone help someone like me? 

[Queen-Evie]

ST, don't bother calling Comcast about your situation. It's clear it hasn't worked for you.

Instead do this:

 You can send an email to

Comcast corporate customer service (we_can_help@cable.comcast.com).

For the quickest response, please include:
Your full name;
Service address;
Phone number & an alternate number if possible; (best contact number/time to call)
Account number;
A link to your post. (click edit in your post, choose Highlight. Copy, then paste the URL which will open directly to your post)

Or you can ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.

You will not hear from a team member. One of them will contact the right person in your area and that person will call you.

Please post back if you do not hear from someone by the middle of next week. It generally does not take long to get resolution when the we_can_help team gets involved.

[ST-Bread]

Ok I did what you said now we will see if this gets me anywhere!

[ComcastLarry]

ST-Bread-

I have reported your claim to the local area to investigate this issue.

[dsangelique]

I really don't care anymore, i've been a paying customer and have disconnected my services, i never want to do business with comcast again.

I've reported the residents in my house and the landlord for a while, they have  a crackhead of a maintence man who breaks into the box and runs lines into my place, i've called three times.

according to my sources someone has out and out committed the worst type of fraud on my acocunt, i've scheduled appointments to have these indviduals who are stealing my cable and using direct tv boxes to get free cable on a line THAT i pay over 900.00 a year for none of these deadbeats work, they sit in that house complain all day.

a resident before me which launched the same complaint and moved out. the only way to get these freaks out of my pockets was to disconnect the service. apparently when i schedule appointments there is a lady calling ON MY ACCOUNT VERIFYING MY INFORMATION CANCELLING THE APPOINTMENTS. so i just shut it off. i'm going with netflix.

you should have this address flagged as fraudulent and no one should ever recieve services here again. apparently three residents have large past due balances with comcast and can't get their own.

[JayInAlg]

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dsangelique

The Comcast Cares Team has been made aware of your post. 

[hjacks15]

I know someone is stealing cable at 1727 meadowood court in Edgewood MD 21040 I am 100% sure because they tried to get money from me to buy another box I did not think it should continue after all I pay so should she also I was there when she brought the box and then he went outside and hooked her up to one of her neighbors all done in 20 min free cable for long as she lives there for 100 dollars I let het know it was wrong she stated I lived here 3 years and every time they turn me of I get it turned back on please stop her it's so wrong not having to pay one bill for over three years

[JayInAlg]

hjack

The Comcast Cares Team has been notified and will contact the local group to investigate.

Watch this post and your email for a response from the team.

[ComcastKeisha]

hjacks15---

Thank you for making us aware of this. I have reported this issue and it will be investigated.

[fourgun123]

Are you kidding me!!! Its been months since I reported this.  I really don't think Comcast minds poeple stealing the service as long as enough people (like me) pay for the services they recieve.

WHATEVER COMCAST!!!!!!!

[dash2012]

Someone just moved into our neighborhood and has ran a cable wire to have cable TV from one of our boxes in the yard. His person just moved in Friday Why did they not have things connected prior to moving in? How to report it

Thanks

[JayInAlg]

dash2012

Please report any suspicious activity to the Comcast Cares team at we_can_help@comcast.com email.

[daemondog]

Hmm - I posted to this thread a month or so ago about third party cable installers (claiming they worked for Comcast) hopping the fence in the back yard - not even a courtesy knock on the front door.  My dogs almost ate them.

Now the post I put here is gone?  What is happening to my posts?  Someone from Comcast taking them out?

[JayInAlg]

This thread is about cable theft only.  Your comment was about the installer climbing over the fence, not  anything to do with cable theft.

[daemondog]

A couple guys hopped the fence into the back yard- no Comcast insignia - digging into our yard unannounced.

That has nothing to do with cable theft?

[JayInAlg]

No, you should be posting in the customer service forum, or calling the police.

[bobbydukesjr]

I believe my neighbor that just moved next door to me is stealing cable not really sure it made me think this because there is a really long black cord running from their house to the ground cable box that is outside. I pay 230$ for my service here and they should be paying too instead of mooching off of others how do i go about taking care of this.

[JayInAlg]

bobbydukesjr

The Comcast administrator on this forum has been notified of your post and will contact the local group.

[ComcastLarry]

bobbydukesjr-

I've notified the local area of your concerns. Someone will be contacting you soon.

[1MZSTAYLOR]

 I AM A COMCAST CUSTOMER AND HAVE BEEN FOR SOME TIME NOW. I HAVE BEEN HAVING THIS PROBLEM SINCE LAST YEAR ,AND I REALLY DON'T THINK IT HAS BEEN ADDRESSED YET. PEOPLE ARE STEALING CABLE IN THE BUILDING I LIVE IN. I PAY TO MUCH FOR MY SERVICES FOR PEOPLE TO BE TAMPERING WITH MY SERVICE. CAN SOME ONE PLEASE COME OUT AND INVESTIGATE THIS MATTER, BECAUSE MY SERVICE KEEPS MESSING UP. MY TELEPHONE REALLY STAYS UP STREAM. PLEASE HELP REALLY BECAUSE THE PEOPLE ARE BREAKING THE LOCKS OFF AND I HAVE PROOF OF THIS. SO PLEASE HELP PLEASE

[JayInAlg]

The Comcast Administrator on this forum has been notified and will notify the local group.

Watch this post and your email in case they need more information.

[Timmy18]

I would like to report cable theft, How would I go about it, thanks

[JayInAlg]

I've let the administrator know of your post and he will contact the local group to get details from you.

[CrazyCatLady]

My landlord told us she's never paid for cable. How can I report her without her knowing it was me. It would be awkward, as we live in the same building.

[JayInAlg]

The reports are confidential, I'll notify our administrator.

[marcins78]

I would also like to report a possible cable theft or at least wiring safety hazard - please advise whom should I e-mail about this?

Thank you

[JayInAlg]

Your are welcome to email to we_can_help@cable.comcast.com with your concerns.

 I have notified the administrator on the forum of you post.

[jojo2061]

I called Comcast to report an illegal hook up  but it aappears that that is impossible. I finally gave up and hung up. I was doing it for revenge but I guess it's easier just to forgive the person.

[JayInAlg]

The Comcast administrator available to the forum has been notified of your post and will contact the local people. 

[Internet_Theft]

We have reason to believe that 707 W. Sheridan Road, Chicago, IL is re-broadcasting Comcast Internet in violation of your terms and conditions, in essence stealing your Internet for its 100+ apartment units.  As you state in your terms and conditions, you are not allowed to purchase a Comcast business class connection, then re-broadcast it wirelessly (wi-fi) to all the apartments.  To ensure a fair playing field, we would appreciate that you enforce the theft of Internet in the same manner that you enforce the theft of cable.

The Comcast Business Services and Commercial High-Speed Internet Acceptable Use Policy has been revised to clarify the following:

• The Service cannot be resold or otherwise made available to anyone on the Premises or outside the Premises (i.e. wi-fi, "hotspots", or other methods of networking), directly or indirectly, unless done with Comcast’s written approval in accordance with an applicable Service plan.

[JayInAlg]

I_T

I've notified our Administrator of your post and he will contact Chgo Business sales to get the lowdown on what their contract says.

[euthena]

The Holiday Inn Danbury has wired their common area televisions (bar, restaurant, and lobby) by diverting the Comcast service feeding the guest rooms.  I am under the impression that one is supposed to pay an extra fee for these services.

The address is 80 Newtown Rd · Danbury , Connecticut

[ComcastLarry]

Everyone-

As Jay stated he contacted me about all your issues. To better streamline this process and for those still having issues with cable theft, please send me a private message and I will have the local area investigate all claims.

[euthena]

I'm not sure that I understand.  Do I need to contact you separately regarding cable theft at Holiday Inn Danbury?  If so, how does one send a private email?

[JayInAlg]

Click on ComcastLarry's name in red, and in his profile there is a place to send a private message over on the right side in blue.  Send Larry as much detail as possible.

[ComcastLarry]

Anyone having claims of cable theft, please send me a Private Message with as much detail and account information.

Private Messages (PM’s)

At the top of each Forum page you will see a small white envelope

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The white envelope turns to yellow when you receive a PM.

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

[ReportingTheft]

PM Sent to Larry.