Reply
Contributor
wtd03
Posts: 5
Registered: ‎08-15-2011

Can I send a refresh signal online

Like how Directv allows you to send one on their website?

 

I keep getting that one moment please on a few channels. The channels that it pops up on changes everyday.

 

I hate having to call comcast everytime to send a signal out and press a bunch of options just to speak to someone. Can I do this online somewhere?

Cable Expert
JayInAlg
Posts: 10,544
Registered: ‎03-02-2007

Re: Can I send a refresh signal online

The error indicates a signal issue to your TV outlet.  Unless you have  recently made changes to your splitters or wiring, you should get a tech out.  The tech will find and fix the marginal signal issue which can be the drop, loose / wet / corrorded fittings or even upstream into Comcast's RF portion of the plant.

 

A refresh signal will not help and is not available online to everyone, since these systems are not the same across the US.

Silver Problem Solver
BruceW
Posts: 3,511
Registered: ‎12-03-2007

Re: Can I send a refresh signal online

In my area sending a reset signal is one of the phone tree options when you call 1-800-Comcast. But, as Jay says, "one moment please" suggest a signal problem, and for those a reset signal is not likely to be helpful.