07-20-2012 11:43 AM
Like how Directv allows you to send one on their website?
I keep getting that one moment please on a few channels. The channels that it pops up on changes everyday.
I hate having to call comcast everytime to send a signal out and press a bunch of options just to speak to someone. Can I do this online somewhere?
07-20-2012 12:35 PM
The error indicates a signal issue to your TV outlet. Unless you have recently made changes to your splitters or wiring, you should get a tech out. The tech will find and fix the marginal signal issue which can be the drop, loose / wet / corrorded fittings or even upstream into Comcast's RF portion of the plant.
A refresh signal will not help and is not available online to everyone, since these systems are not the same across the US.
07-20-2012 03:24 PM
In my area sending a reset signal is one of the phone tree options when you call 1-800-Comcast. But, as Jay says, "one moment please" suggest a signal problem, and for those a reset signal is not likely to be helpful.
07-07-2013 09:30 AM
Yet again comcast experts you did not even read the posters question. It was a simple yes or no answer if we can send a refresh signal to a TV without live interaction. So can we do this either with a smart phone app or from online line? Simple question.
07-07-2013 09:55 AM
Simple question with a not-so-simple answer.
As Jay stated "A refresh signal will not help and is not available online to everyone, since these systems are not the same across the US".
It's also possible that the feature to do it online does not exist. I've done a search and can find nothing that indicates it is possible.
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