12-01-2009 04:08 PM
I received my 2 free "DTA"s and got them installed on the two t.v.s. I have the "Digital Starter Package" and have had it for quite a few years now. I had the one big or main digital box on another t.v.
After I installed the DTA boxes, I was catching the channels that are included in the Digital Starter Package between 101 all the way up to at least Channel 504 (Lifetime Movie Network) on tvs with DTAs until yesterday. I was watchin a movie on channel 504 and changed channels to one of the lower channels but when I went back... I can not catch any channel after 101. I called Comcast and they reset the DTAs twice and that did not work. The last one I spoke to said he was checking my channel lineup and said nothing about losing those channels and proceeded to reset the box again. Still nothing. Comcast is scheduled to come out here tomorrow. Is anyone else having this issue? I am in the Lake County, Illinois area.
12-01-2009 04:56 PM
12-01-2009 05:13 PM
Well other than CLTV (53) and Oxygen (63) I'm getting what I had, but when I installed the DTAs I was getting channels past 101 as per "You'll receive more channels at no extra charge" that I was told on day one up until yesterday. Matter of fact, in the 3 or 4 calls I've had with Comcast I have gotten a different answer almost every time. To be honest, I don't know what to believe anymore.
Like I said, I was getting some channels past 101 when I installed these little boxes up until yesterday. Was watching something on 504, switched channels and when I tried to go back to 504... couldn't get anything past 101.
12-01-2009 07:35 PM
12-02-2009 01:10 AM
On my DTA's the channel lineup was erratic a couple of times the first week or 10 days. Once my Thomson DTA's received new firmware, the channel lineup is holding steady ever since.
The boxes got the firmware a day apart. I don't think you need a tech to come out for this. It will eventually fix itself.
Here's what I am receiving and I have digital preferred + sports, and am on the Algonquin headend. These channels are on my updated expanded basic lineup, and no DS, DC or SE channels are included.
|245||WGNDT2 LATV E4|
12-02-2009 09:44 AM
12-02-2009 02:11 PM
The Tech guy was here for right at 4 hours. He reset the dta box and instead of not getting the channels beyond 101, I got those, but not the ones before, in other words 2 - 101. He worked that end of it for a while and still nothing... checked the other tv that had the other dta box and it was the same thing.
He checked my "signal" and said that I had an excellent signal. He still was not able to resolve the issue at that point, so he changed out every piece of cable (mind you... all Comcast installed cables) all the way out to the pole in front of the house. Turned on the tv and problem was still there. He was clearly frustrated at that point, took a break and then changed out one of the dta boxes with what looks like an entirely different model/brand. I am getting all the channels, 2 - 694 that my package (Digital starter) includes at this point. The other tv he did not change the dta box out yet but mysteriously is working properly at this point.
So... at this point I am assuming that I am suppose to get the channels beyond 99 or 101 on the dta installed tvs because I am at this point. If I cease getting them, then I can only assume that Comcast has some issues and once again one hand doesn't know what the other hand is doing.
The Tech was clearly frustrated at either the dta box or the signal that was suppose to be coming in. As of this moment, all is well, but this isn't the first time I've said that in the past week.
I give the Tech high marks for what he has done as his end of the work was good.
12-02-2009 03:17 PM
12-02-2009 10:00 PM
There has been other posters on this forum with the same issue, CC is moving clear QAM network stations to the middle of the band where basic subs have the trap in place, usually ch 23-75 but varies by system.
What other posters have found is once the migration to the "World Of More" is done, the analog expanded basic channels are removed and the digital expanded basic channels are encrypted, then they have been able to get the trap(s) removed, as they are no longer needed since the basic sub's can't tune in anything except basic channels anyway, as everything else is encrypted.
So, I guess you'll have to wait it out until the digital migration is done on your system, and you can get CC to come and remove the trap.
Where are you located? The other posters were in Mich & Mass.
I hope this helps.
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