04-30-2011 10:10 AM
I had to reboot my DVR and before we received the "new guide" my listings would load in an instant. It is now two hours since I rebooted and the guide is still not updating. Also before I rebooted the guide gave me a 13 day listing and now it only shows 6 days in advance. All I am seeing is "TBA" on my guide.
How long does it take for this new guide to update?
Also since I live in South Florida where we get many power surges and the box has to reboot will I always have this problem of slow guide updating? This is very frustrating.
04-30-2011 11:16 AM
The guide for the immediate future updates within the first hour or so, and the rest will appear over the next day. You can obtain an uninterruptable power supply to plug the box into, to provide backup for brief power outages.
04-30-2011 11:36 AM
It took over 5 hours to update, but I am still only getting information for 6 days in advance not the 13 days as I had before. Also now a couple of my shows that I record will only record one episode, not the series. I don't consider this an upgrade, I consider it a downgrade.
I will have to look into buying that power supply that you mentioned. Thanks for your advice.
05-01-2011 09:19 AM
I'm not certain how the SARA guide updated. If the SA/Cisco version works like the Motorola, the guide is sent via multicast on the OOB (Out Of Band channel, a gap between real video channels.) It's simply sent and the box listens and updates as needed. Near-term data is sent hourly, whereas the full 2-week data is slowly and spread out over 8-12 hours. It may take 2 or 3 passes for the guide to full load, because if it misses some data, it has to wait for it to come back.
It almost sounds like your SARA asked for data, and it was sent to it. It's also possible the size of the data may have been smaller and therefore sent quicker.
05-02-2011 06:37 PM
DVR settings are stored locally. In fact, if it's rebooted in the middle of a recording, it will start up as soon as it finishes rebooting, even if the guide hasn't loaded yet. It stores the raw start/end/channel information on the drive. It's the detailed information us humans see that takes awhile to load.
06-20-2011 06:14 PM
To be honest I don't like the Digital receivers or guide that is used with Cisco (Scientific Atlanta) or Motorola. Though they've made some improvements on the speed, in which the channels change and the time it takes to upload the guide. I bought a TiVo premier and got a CableCard from Comcast and I'm VERY happy!!!
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map