08-04-2011 06:54 PM
I have had conflicting information from service reps on which HD channels are provided in the "Economy Digital" Lineup.
Experience shows that you ONLY get the locals in HD, but my understanding with comcast was that if you had an HD box, and the channel you subscribed to had an HD equivalent, you would receive the HD channel as well.
Any consensus or answer?
08-04-2011 07:39 PM
Interesting...so how do I convince a service rep of that now :-) They claim that is not the case, and when activated on this package, I only receive the locals in HD with a channel like "DISNEY" which is available in SD, is unavailable in HD. I am paying for and have an HD box, along with HD cable cards for my Tivo and even see an HD service fee on my bill!
Is their a higher authority some place at comcast that can help resolve this type of discrepency? Multiple phone reps have failed to make any headway and the only way they seem to be able to get me those HD channels is by upgrading to a Digital Starter package.
08-04-2011 07:54 PM
If the same people who answer those emails, also answer the phone, I have a feeling I will still be going in circles..but I did shoot them off an email in hopes of clarifying the offering. Thanks for your help and hopefully we can get resolution on this subject.
08-04-2011 08:47 PM
Ok, to clear things up, I got this from Will Osborne @ Digital Media Outreach "Comcast Cares":
"The digital economy tier does not include any HD content but you can receive the local broadcast HD channels."
Guess that is the official line, NO HD Content even if your paying for the SD channel and have HD equipment/pay for HD service.
08-04-2011 08:53 PM
did you go here and put in your address and then your package. I did it for my area and its included.
08-04-2011 11:43 PM - edited 08-04-2011 11:45 PM
I just checked again and then used an address in atlanta to get an alternate market. Altanta shows HD channels correctly in their lineups (Still no channel in their economy lineup), but the other packages show the HD channels in the lineup.
Apprently the channel lineups in the Portland, OR area are just broken and don't show the correct HD channels. That would be nice to have fixed so people actually know what they are getting!
Try this address on the channel lineup and see for yourself: 2235 SE 11th Avenue Portland, OR 97214
FYI, that is just a random address in the area not mine.
08-04-2011 11:55 PM
A recent channel lineup card for the area where I live has the following footnote with some HD channels that are not local broadcast channels: "These channels are also available with a subscription to Digital Economy. Not all HD channels are available in all areas with Digital Economy."
Also needed is a HD cable box, for which there is a fee in addition to the price for Digital Economy service.
08-05-2011 12:05 AM
Interesting, so this might be market dependent. I would be curious if anybody has actually been able to get non-local HD channels with their Economy Package in any market, it seems like the phone reps were just as confused about this as I was.
Oh well, comcast made me a 6 month offer for digital starter that DOES include the HD channels I wanted and was very close to the economy pricing and even threw in a little credit because of all the confusion. Have to admit, it's way easier talking to a comcast rep then ANY directTV rep.
08-05-2011 01:41 PM
I am a Digital Economy subscriber. I get the non-local HD channels corresponding to the SD channels, for the HD channels that are available in my area. For example, I get Discovery Channel HD (as well as SD). I don't get TVLand HD because it is not available.
08-05-2011 02:06 PM
Thanks for sharing this. I guess different markets have different policies on the HD channels. Corporate response must have been specific to my local market or incorrect...who knows with comcast, their NEVER seems to be a definitive answer.
08-06-2011 11:32 PM
In my area (Tallahassee, FL), it is a mixed bag for me. I do get some non local channels in HD (Discovery, Animal Planet, A&E, AMC, CNN). For other channels, I get the "Not authorized" message for the HD channel (TLC, CNBC, QVC) or the "One Moment Please" (MSNBC, HLN)
I am one with the HD box without the fee... so I'm not too sad.
10-27-2012 03:53 AM
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