A few days ago, I posted a question and comments about a channel in the San Francisco Bay Area that recently moved from the Preferred tier to the Starter tier gmc ( Gospel Music Channel) it is a family friendly channel of sitcom repeats of the 1980's and 1990's and some original programming for the channel. My DCT box is able to receive it but the DTA boxes do not. While I realize the DTA boxes are not as advanced to receive programming as a DCT does in the past when programming has moved from a higher tier to a lower tier the DTA boxes were able to tune in the channel if the codes are done correctly, Basically gmc moved to the Starter package and most Starter package channels are tunable with a DTA box with the exception of Music Choice.
Here is my question. For the sake of conversation if the DTA box was not authorized to receive this channel it would not exist on the boxes’ internal mapping that is channel 482 would just skip over to the next tunable channel. In this case when channel 482 is entered or if I advance from an authorized Starter tier channel to channel 482 all I get is a black screen and the word "Gospel 482"
Since the DTA boxes say this it means it is somehow mapped for the Starter package and authorized. Calls to Comcast overseas reps yielded a "sorry for your inconvenience", a refresh signal, and still no picture for this channel. The next suggestion was to send out a field technician which would do no good other than a replacement of two new working boxes for a reconditioned one and a fee for the call tacked on to my next bill. Before posting this message I read a comment about a question that a Comcast technician posted (Comcast Nick) about a customer that downgraded a package and was still receiving channels not authorized for that package that went something like this....."
"The equipment is coded to only receive those channels. If they are not coded correctly, or the codes are removed, then the equipment will be unrestricted.
It sounds like those codes never made it on to the equipment. In the near future, the computer system will likely catch it in an internal audit ........"
If I were to take this comment but in reverse for my situation I would have to say there was an error in the code that authorized the DTA boxes to receive gmc and once the internal audit is done the computer system will catch the error and most likely fix it and authorize this channel.
I will see what develops in the next few weeks.
Steve
