Channels and Programming

[catmentor]

I have a new TIVO and want move a cablecard from an old unit to the new one.

Is there a correct way to do this?

Thanks

[JayInAlg]

You have to call in to the cable card support line at 1-877-405-2298 and start over with the pairing of the card to the Tivo.  Cable cards are tied to a specific piece of equipment and are not swappable.

Make sure the Tivo has all it's updates and is ready to go befor the pairing process.

[thegipper]

If you haven't already done it, all you have to do is switch the cable card to the new TiVo then call Comcast and ask them to change the "host ID." The cable card number will still be in the system and the only thing that changes when you switch from one TiVo to another is the host ID. This can be found by going to the cable card menu on your tivo.

[Leghk]

I just went through this process:

1. Have both Tivos on line and viewable, updated, and activated. Do not move the card from the old Tivo.
2. Call the cable card support line at 1-877-405-2298
3. Explain the move; they then asked for the old Tivo's Host ID and Data numbers, then I ejected the card, read the serial number to them, and inserted in the new Tivo. Then they asked for the new Tivo's Host ID and Data.
4. Hold for a couple of minutes while they unpaair the old and pair the new, then a few seconds after they returned to the phone, the successfully activated screen showed up on the new box, and channels were viewable.

The only simple part on my account is that I don't have any premium channels, which I've read can be an issue - but that seemed to all be cases where the card was moved beforte calling.

Good luck!

[banjokitty]

Hi. I just completed the process and did not need to have my old tivo on.  The first step she needed was for me to remove the cablecard from the old box and read the serial number on it.  All else was as described.  Cheers!