07-16-2012 01:37 PM - edited 07-16-2012 01:38 PM
You have to call in to the cable card support line at 1-877-405-2298 and start over with the pairing of the card to the Tivo. Cable cards are tied to a specific piece of equipment and are not swappable.
Make sure the Tivo has all it's updates and is ready to go befor the pairing process.
07-16-2012 03:46 PM
If you haven't already done it, all you have to do is switch the cable card to the new TiVo then call Comcast and ask them to change the "host ID." The cable card number will still be in the system and the only thing that changes when you switch from one TiVo to another is the host ID. This can be found by going to the cable card menu on your tivo.
07-27-2012 09:46 PM - edited 07-27-2012 09:46 PM
I just went through this process:
The only simple part on my account is that I don't have any premium channels, which I've read can be an issue - but that seemed to all be cases where the card was moved beforte calling.
12-19-2012 03:39 PM - edited 12-19-2012 03:40 PM
Hi. I just completed the process and did not need to have my old tivo on. The first step she needed was for me to remove the cablecard from the old box and read the serial number on it. All else was as described. Cheers!
06-10-2013 12:39 PM - edited 06-10-2013 12:40 PM
This isn't exacly for a TIVO, yet hoping this thread will help to a fix.
Trying to move a cablecard from one tv to another. Had a Sony KDL26XBR1, moving to a Sony KDL40XBR1. The 26 has been running fine for a while (2yrs?). Not much fun to set up, took multiple visits (back before there was a self-install process), finally narrowed it down to that the Sonys only like the S-cards, the M-cards will present flashing of video. Seem to remember that it took a while for things to notice each other (card to tv, programming to card, etc ), yet after the S->M card swap it did work.
So one more time... this S-card in the 26 worked fine in the 26 for years. We were even able to self-install (when that feature became available) an M-card in to an HD HomeRun Prime, so we know that this process can work. So found a 40 around town, and asked myself... how hard can this be? Terribly hard, as it turns out.
Spent about an hour on the phone with 1-877-405-2298, and have to say, they did give it their all. First, we swapped the card from the 26 to the 40. The 40 took about 2-3min to recognize the card, then gave them the card serial-number, then host/data/cablecard, and they sent "the signal". the card could reset, and would get the channels, yet no video (either "no signal", or "can not decode"). We tried again a few more times, then they said to wait 45min, and call back. Call back an hour later after still not working, decide to put the cablecard back in to the 26, go through all the card/tv codes, and still not working. Swap it back in to the 40, figuring f it's going to take all night to register, might as well leave it in the 40. Yet did express frustration that it was working on the 26 an hour ago. They offered to set up an appointment. Nope. The next day, ran the tv-specific 50min channel search, all the channels went away, reset the card, the channel list came back, and gave up since then.
So... any ideas why a cablecard that was working in a tv for two years could not be swapped, and could not even be swapped back? Is there anything on their side they need to do? Or something I'm missing, specifically in regards to a Sony KDL26XBR1 or KDL40XBR1? Thanks!
07-12-2013 04:17 PM
In my experience, cablecards are really finicky and fragile. Too many attempted "hits" from the company seems to freeze them up. Whenever I've had one installed, I've had the cableguy bring several because many can be or go bad during the install process. Possibly, something like this happened to yours. It's also possible the employee didn't know what he or she was doing. Try again with someone else, or ask for a supervisor. Otherwise, I think your only option is to pay for someone to bring out a new card.
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