07-16-2012 01:37 PM - edited 07-16-2012 01:38 PM
You have to call in to the cable card support line at 1-877-405-2298 and start over with the pairing of the card to the Tivo. Cable cards are tied to a specific piece of equipment and are not swappable.
Make sure the Tivo has all it's updates and is ready to go befor the pairing process.
07-16-2012 03:46 PM
If you haven't already done it, all you have to do is switch the cable card to the new TiVo then call Comcast and ask them to change the "host ID." The cable card number will still be in the system and the only thing that changes when you switch from one TiVo to another is the host ID. This can be found by going to the cable card menu on your tivo.
07-27-2012 09:46 PM - edited 07-27-2012 09:46 PM
I just went through this process:
The only simple part on my account is that I don't have any premium channels, which I've read can be an issue - but that seemed to all be cases where the card was moved beforte calling.
12-19-2012 03:39 PM - edited 12-19-2012 03:40 PM
Hi. I just completed the process and did not need to have my old tivo on. The first step she needed was for me to remove the cablecard from the old box and read the serial number on it. All else was as described. Cheers!
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