Channels and Programming

[Ianwarf]

At a loss to divine the annoying frequency of EAS tests. Reviewed posts stretching back through 2011 from very frustrated customers. The explanations are invariably centered on upgrades or addition of channels with exhortations to be patient. Can anyone bring a modicum of honesty, credibility and intellectual rigor to the responses. Familiarity in this instance definitively breeds contempt.

[lochnar]

I just opened a chat with a service rep and guess what they wanted me to do to "fix" it - you'll never guess - no, really, you'd never think of this because it is just so technically brilliant - they wanted me to reset my box!  Idiots!  Been happening for so long.  So many customers complaining about the same thing and their answer is to reset the cable box because they don't already reset it themselves a few times a week and none of their customers have ever heard of resetting their box.  I should be relieved though because they are going to escalate my issue to their technical department because I took the time to contact them.