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New Visitor
shrinkdr1
Posts: 2
Registered: ‎12-15-2011
Accepted Solution

No sound on certain channels

My TV has been workinng fine and I had sound on all channels.  As of 12/14/11, I now only get sound on some channels and on others I have sound with no problem.  Why is that and how do I fix the problem since obviously the TV works and the cable connection works since I get video on all channels and sound on some but not all.

Cable Expert
WarEagle57
Posts: 10,676
Registered: ‎12-31-2004

Re: No sound on certain channels

[ Edited ]

If you have a DTA  try hitting the "LANG" button.  Otherwise, check the SAP (second audio program).

New Visitor
shrinkdr1
Posts: 2
Registered: ‎12-15-2011

Re: No sound on certain channels

Thank you.  It was the LANG button.  All works fine now.

New Visitor
christine10
Posts: 1
Registered: ‎02-09-2012

Re: No sound on certain channels

thanx!!  man that was driving me nuts...i'll remember that one :smileyhappy:

 

Contributor
Hockeynhuskies
Posts: 12
Registered: ‎10-12-2012

Re: No sound on certain channels

I have a friend having this same issue - no sound on MTV, ABC Family and TLC.  She said it's only on the hookup in her bedroom.  All other TV's in the house have sound and no issues with these channels.  She has called Comcast and they've been no help.  Any suggestions?

Cable Expert
JayInAlg
Posts: 11,467
Registered: ‎03-02-2007

Re: No sound on certain channels

Did your friend try the suggestion in post #2 by pressing the "LANG" button?

Contributor
Hockeynhuskies
Posts: 12
Registered: ‎10-12-2012

Re: No sound on certain channels

Yes, she did.  Did not help.

Silver Problem Solver
commanguy
Posts: 5,380
Registered: ‎01-11-2010

Re: No sound on certain channels

Have her try the tv remote and cycling through the SAP/Language options on the tv itself.

 

Cable Expert
JayInAlg
Posts: 11,467
Registered: ‎03-02-2007

Re: No sound on certain channels

Have her try the SAP button on the TV's remote control.

Contributor
Hockeynhuskies
Posts: 12
Registered: ‎10-12-2012

Re: No sound on certain channels

Thanks, I have passed on your info for her to try. 

Contributor
Hockeynhuskies
Posts: 12
Registered: ‎10-12-2012

Re: No sound on certain channels

Thanks!  I have passed on the info to my friend.  If her remotes are anything like ours, we do not have a LANG button or an SAP button on either our Comcast remote or TV remote, so would they be in the menu listing somewhere?  just curious!  We are not having any issues with sound, but I looked at our remotes for the LANG and SAP buttons and they aren't there.

Silver Problem Solver
commanguy
Posts: 5,380
Registered: ‎01-11-2010

Re: No sound on certain channels

On my tv remote it is labeled MTS. I have a Samsung. The tv menu would be the other option.

Contributor
Hockeynhuskies
Posts: 12
Registered: ‎10-12-2012

Re: No sound on certain channels

Okay, thank you!  Our TV remote has the MTS button - maybe hers does as well. :smileygrin:

Contributor
Hockeynhuskies
Posts: 12
Registered: ‎10-12-2012

Re: No sound on certain channels

Angie said she tried all your suggestions and she still does not have sound on certain channels.  If she hooks up another tv to the same cable she gets the same senario - no sound.  But all the tv's sound works in other rooms when they are hooked up, just not her bedroom. 

 

Any other ideas?  suggestions?

Cable Expert
JayInAlg
Posts: 11,467
Registered: ‎03-02-2007

Re: No sound on certain channels

Have her take the box and remote to the local Comcast office for a swap.  Seems like you two have tried just about everything.

Contributor
Hockeynhuskies
Posts: 12
Registered: ‎10-12-2012

Re: No sound on certain channels

thank you for all your help and suggestions.  that's what I told her to do.

New Visitor
Demo123
Posts: 2
Registered: ‎11-29-2010

Re: No sound on certain channels

Thanks!  Just started having sound problems on a few of the local broadcast channels and the LANG button fixed it.  How come the Comcast customer service person I spoke to for 15 minutes couldn't suggest this?  Why do customers have to search online for solutions to Comcast's service problems??