08-09-2011 08:26 PM
I have had the Digital 5 Pay Package with the Sports Entertainment Package, and Major League Baseball.I have 3 TV's [1 HDTV, 2 standard def] and was getting all the channels on each of the cable boxes. Life was good.
I just moved 2 miles down the street yesterday. The comcast guy showed up and hooked everything up last night but now I can only get the premium channels on the HDTV. I called customer service twice thinking this was an easy fix. The first guy I talked to said the smaller boxes I have don't support premium channels [then he put me on hold before hanging up on me].These are the same boxes I was watching HBO on 48 hours earlier.
I called back and spoke with another agent and she assured me that to have the premium channels [and MLB] on each TV would require individual subscriptions for each channel for each TV. She quoted HBO at around $18/month. Does that mean I have to spend $54/month just so I can see HBO in each room of the house? Not to mention Showtime, Cinemax, Starz, and MLB.
I tried finding solutions on earlier posts and those that had resolution seemed to find it through calling customer service which is why I tried them first. Any other ideas?
Solved! Go to Solution.
08-12-2011 04:17 PM
I assumed it would be an easy fix - it just needed to get to the right person.
My thanks to the manager that called a left the polite and helpful message.
Additional thanks to the forum and WarEagle57.
04-13-2012 06:37 PM
I read the previous postings and noticed there was a solution to the issue, but could not see what the solution was. I am having the same problem now with my HBO. I just got off the phone with customer service and was told that I would have to get 2 more mid to large size boxes to watch any premium channels, he stated I could then watch HBO on the other TV's but it would cost an extra 3.50-5.00 per box per month. Please help.
04-13-2012 08:03 PM
Premiums are only received on a full cable box or DVR. If you have the new small DTA digital adapters, they do not tune in premiums, digital prefered, sports & entertainment or music choice.
If you have the DTA's and want to watch premiums, you must replace that equipment with a full cable box at additional monthly fee, usually 7.95 to 9.25 a month depending on market area.
04-14-2012 12:37 AM
I'm sorry I wasn;t more clear in my response.
After the postings I was contacted by a manager at comcast. I cant remember his name but everything was resolved immediately via phone and no problems since then. I am still grateful to comcast for their efficient response and for the help from WarEagle57.
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