05-07-2010 01:25 PM - edited 05-07-2010 01:26 PM
Many areas already have it. Normally Comcast will send you an email when it's avaible. If you are not sure if you have it, there are certain items that need to be confirmed first.
First, make sure you have a Motorola DVR, as Scientific Atlanta / Cisco DVR's do not have remote DVR function yet.
Confirm that you DVR has the correct guide version by doing the following
select "menu" button on remote
select "menu" on screen
select "cable box setup"
scroll down to configuration and press the "ok/select", that will show you the software version line
the software version must show a "A28" in the string, if it shows "A25" then your area has not received the new guide yet which my dvr needs.
If you do have A28, then go to
menu button on remote
select "remote access setup" and enable remote DVR access
That needs to be done before you try the my dvr web page.
Then go to http://comcast.net/mydvr and check for avaibility in your area.
If the remote access setup is enabled on the DVR, and you still can't get it working on the web site, then Comcast support will need to help you.
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