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New Visitor
tengaio
Posts: 1
Registered: ‎06-11-2011

Taking away channels???

So apparently Comcast is taking away some channels that I've been paying for without informing me about it, but still charging me the same amount. Is anyone else having that problem? I've had the Disney Channel for over a year since I changed to Comcast. My kids love it, but on the phone today a manager was explaining to me that it was going to be taken away and I would have to pay extra for it. It might be time to change to another service provider...

Silver Problem Solver
andyross
Posts: 3,531
Registered: ‎10-17-2003

Re: Taking away channels???

What service level do you have? Do you have any cable boxes? It sounds like your area is going through analog reclamation, where the analog channels are removed to make room for more digital channels. You should be able get at least 2 DTA boxes for free, which will return the channel, although it may make using something like a VCR or DVD-R a bit more problematic.