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mihaescu
Posts: 1
Registered: ‎08-01-2012

Unable to stream Olympics on OSX

Just spent over an hour with a tech on the phone trying to solve this, a couple of extra hours before and after the phone session troubleshooting on my own. Nothing worked. I tried two separate computers (both OSX), four different browsers, proxied through a different IP, cleared my cache, made sure Flash Player was set to allow sites to store data, reset my password. Tech was able to access the stream with my credentials from a Windows machine. 

 

If this doesn't work on OSX, just let me know so I don't spend my time trying to figure it out.

Moderator
ComcastTeds
Posts: 2,210
Registered: ‎01-09-2012

Re: Unable to stream Olympics on OSX

[ Edited ]

mihaescu wrote:

Just spent over an hour with a tech on the phone trying to solve this, a couple of extra hours before and after the phone session troubleshooting on my own. Nothing worked. I tried two separate computers (both OSX), four different browsers, proxied through a different IP, cleared my cache, made sure Flash Player was set to allow sites to store data, reset my password. Tech was able to access the stream with my credentials from a Windows machine. 

 

If this doesn't work on OSX, just let me know so I don't spend my time trying to figure it out.


Apologies that you are having this issue. I have opened a ticket on your account, someone will reach out to you directly to help resolve.   

Contributor
olympicfailure
Posts: 6
Registered: ‎07-30-2012

Re: Unable to stream Olympics on OSX

i have same problem.....streaming worked 2 days ago...died yesterday...i tried again today but never got past the comcast button

 comcast even called me and said they had reset my account and should not have further problems.  the next day it failed again