Channels and Programming

[Lorib]

My son ordered WWE Wrestlemania and it is not working.   What is the problem?  You would think that if you pay $54 for a service that it would be working.

[brian1985]

i ordered wrestlemania and its not coming on

[reasd]

Hello,

This is a customer to customer help forum. You should call 1-800 comcast or 1-800 xfinity.

[jeg19781]

Also ordered Wrestlemania and it is not working....can't believe this.  Can't get a tech person on chat or anybody on the phone.  What's the deal, Comcast?!?!?!?!?

[willscott88]

mines not working either.  i ordered it at 12 today.  the guide said it started at 5.  im sure that was just preshow but as it got closer to 7 i called.  its 7:17 now, been on hold for 30 minutes and waiting to chat online for about 15.  getting really pd

[Hottmama2121]

i cant get on and i ordered it for $64.99 for HD and NOTHING!!!! I have work in the morning and my kids have school.....i think the people that cant watch desreve a full refund and extras this is crazy best service ha!

[Diesetter72]

Mines not either...keeps saying "order as planned" when i hit buy....but its not starting  FRUSTRATED

[amoyer6797]

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Spoiler

We can't get watch it either!!

[Lorib]

This is really making me mad.  If they put this Pay Preview on my bill I will be so MAD!! 

[eddocjr]

Same problem here too....ordered today at 12 and still noting been on hold for 20mins!!!!! This is b.s.....way to go Comcast.........I think I am gonna try Verizon.......THANKS ALOT!!!!!!!!

[Lorib]

I have a houseful of teens who are here to watch Wrestlemania and NOTHING.  What is wrong with your service?

[Hottmama2121]

i agree, comcast is supposed to have the best service, im gonna call direct tv tomorrow...this is so a waste of time and money

[113]

Same here. No one answering phone at Comcast, although it says our order was confirmed we are getting NOTHING!!!

[jb2008]

so since my last comment got deleted.....this messed up....been on hold unnecessarily too long only to be told was going to be transferred again....will be demanding refund

[shawnbuddha1016]

WOW!!!!!!! How sad is this? This started at 7 and here it is 730 and still nothing. it looks like i wasted 55 of my hard earned bucks. Way to mess up a birthday comcast. All i know is i better not be charged for this. So much for the best service around.

[eddocjr]

Hey I just turned my cable box on and off and it came on!!!!!! Try that peeps!!!!

[jeg19781]

Anybody that reaches a solution or explanation, please post on this thread so that the rest of us are aware.  Also will be demanding a credit in the a.m.  Also considering changing providers!!!!!  UUUGGGGHHHHHH

[jb2008]

didnt work

[SMD616]

turning it off and on didnt work for me

[113]

Didn't work for us either. Demanding payment tomorrow. Been on hold for 37 minutes

[jeg19781]

didn't work

[shawnbuddha1016]

40 minuets later It FINALE CAME on. It seems someone forgot to turn It on at the station

[Diesetter72]

still nothing..............

[jeg19781]

still nothing here....maybe it's a wave and will reach everybody before the main event.

[jb2008]

zilch on my tv....40 minutes later...still on hold with "customer serverice"

[amygill7603]

omfg!! I ordered it too and its not working. I cant get a hold of any one on the 24 hr chat room either. according to the automated system I owe them money. which i do but not that much.

[113]

Nothing here! still on hold.I don't think anyone is in the call center. They all ran home. This is absolutely ridiculous.

[amygill7603]

we did and still nothing its saying program is purchased

[jb2008]

been on hold since 630 got a rep to ansr 715 was told was going to be transfered to reapir rep and nothing still...still holding..stil demanding refund

[tntmondy]

Same problem here. We ordered it, it is not on, they have charged our account. I have been on hold, and I am still holding for the last 50 minutes.  Customer service clearly is not a priority.

[amygill7603]

how are you guys getting ahold of comcast i tried but closed and cannot even get a tech online

[Queen-Evie]

FWIW, I did not order it. But I can say I am not surprised y'all are having trouble getting what you ordered.

This same thing happens with comcast  every time there is a big wrestling event on PPV.

Comcast cannot get it right. Call and demand that the charge be taken off your bill. If you get no joy with this post in the BILLING forum. We can give you alternate contacts.

[jb2008]

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amygill7603 wrote:

how are you guys getting ahold of comcast i tried but closed and cannot even get a tech online

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apparently they close at 7 but i called at 630 BEFORE they went home and the "customer service" thing to do is handle the issue BEFORE they all go home but noooooooooo.....

[Lorib]

What a load of total BS.  I finally got someone on the phone and they said it was showing that it is working....was not working on MY end.  So, he reset service there and it works. This was after I unplugged and restarted my box and it still did not work.  However, he said that it was showing fine on our end before that.  I tell you one thing if they do not credit something to my account on this, I am switching service.  They know there is a problem and for someone telling you that it is working fine it is total BS!!! 

[nhall1108]

Has anyone had any luck with actually unplugging their box, not just turning it off? We just did and it's doing some update... I'll let you all know if it works for me. First time I've every done payper view with any carrier and it's not making me feel it's worth it. I've been on hold over 40 minutes and all they say is "we know there's an issue, we have techs working diligently to fix the problem" 

Missed the entire preshow and opening acts... 

[jmattb1967]

I was having the same trouble but when I finally spoke with a tech rep, after 18 minutes on hold, he stated that the signal was sent to my 3 DTA boxes and NOT my HD box?!!!! How is that possible? I ordered it in HD and it was sent to my DTA boxes? lol These guys SUC!!!! He credited me $10 and it is now on my HD channel. Call Comcast and wait on hold for your order. Thanks Comcast!!! Idiotssss!

[jb2008]

unplugged box got no where still nothing....

[Lorib]

We were on hold for well over an hour before someone finally answered.

[SMD616]

I ordered it 3 days ago, missed first hour, and after being on hold for an hour I finally got a tech...he credited my account $13 for the hour missed...Im sure my son will understand NOT, comcast you SUCK!

[Diesetter72]

What number are you calling to get to a tech??

[jeg19781]

1800XFINITY....got right through

[jd80]

whats going on tech no help  going elsewhere

[113]

We called COMCAST and were on hold from 7:00 - 8:15. Finally someone answered said it should be on on 10 - 12 minutes. We will see!!!

[a_burke009]

I have been on hold with 1 800 comcast for over an hour and still not able to watch wrestleMania We have miss 30 minutes of the event already is anyone going to answer the phones....

[rumphfam]

Had the same problem with this ppv. I did 2 things: got on wwe webpage sent an eamil letting them know how much comcast is messing with them also letting them know where I was and then turned off and on the cable box after unpluging and have the computer at comcast send me a signal. So an hour and half into the ppv I am able to watch it!!!!!!!!

[Queen-Evie]

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rumphfam wrote:

Had the same problem with this ppv. I did 2 things: got on wwe webpage sent an eamil letting them know how much comcast is messing with them also letting them know where I was and then turned off and on the cable box after unpluging and have the computer at comcast send me a signal. So an hour and half into the ppv I am able to watch it!!!!!!!!

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You and anyone else who finally get it AFTER it came one should also demand a credit. You purchased the ENTIRE event, not a PARTIAL event.

As stated above if you have problems with getting credit post in the billing forum.

[Diesetter72]

I am online with analyst, and hubby is on phone with tech...we will get in eventually!!!!

[Uva1994]

I ordered the WM28 PPv today. Channel 501 said it was ordered, but it never came on. After an hour on hold, we finally got tech support on the phone. He said the order wasn't showing in the system. We went back and forth several times with me saying, My TV screen says it is ordered, and him saying, It's not showing in the system. I'm missing WM28 tonight. First thing tomorrow, I'm scheduling an installation with a new cable and Internet provider. I've been a Comcast customer dating back to your adelphia days. You will not get another cent from me.

[Diesetter72]

Its on!!!!!...guess I have to watch the beginning after the show

[jeg19781]

still nothing for me....after having 2 different types of signals sent to box...still nothing.  did get a full credit, though.