10-19-2013 02:11 PM
10-19-2013 02:38 PM
That does it, all set to watch Monster Energy Supercross tonight, guess what channel FS2... I am seriously ready to plug my roof antenna back in (take about one minute) and supplement that with the internent ***k-**u Comcast for your lousy expensive programming. By the way, I get a better HD picture from the roof antenna anyway than your cable - - - fed-up
10-19-2013 03:20 PM
How many complaints does Comcast need to receive to respond to their customers? The list showed 120 postings on this topic. Oh! I guess this forum is only for customers to converse.
When will Comcast customer service respond?????????????????
10-19-2013 08:21 PM
This post was moved to a secure location because it violates the forum guidelines (language filter circumvention).
10-19-2013 09:10 PM
I called Comcast & they told me they don't even offer Fox Sports 2. They said to contact Fox Sport & complain. Now, what do you believe?
That's ridiculous since it's where Fuel TV used to be. At least in my area.
10-19-2013 09:32 PM
Fox is actually the big liar here. When they bought SPEED, they said most of the racing would stay there. BIG LIE.
Nothing but boring small town college football no body cares about.
And Comcast...what a joke. Every try to find out what speed your internet is when you have a package?
Thier website is a joke, endless maze of mis-information.
I am dumping thier sorry service and going to DirectTV.
The fact that they lie about how many HD channels they have is enough to quit them. Putting a different channel number on the same channel, doesn't count as another HD channel. They do this with all the Premium Channels. You only get one REAL HD channel for HBO or Showtime.
I have had it.
I hate them.
And dont' get me started about thier POS DVRs and router/ modems.
10-19-2013 10:45 PM - edited 10-19-2013 10:45 PM
I have both FS1 and FS2 on my triple play account. I'm in Eastern Mass.
Manamok, what channel???
841 for FS1 and 177 for FS2
10-19-2013 11:16 PM
10-20-2013 10:53 AM - edited 10-20-2013 10:53 AM
Those are the channels I have listed as well in Southern NH HOWEVER. FS2 has no programming on it. Not part of ANY pkg.
I have the Premier XF Triple Play bundle - I think FS2 is part of that.
10-20-2013 11:37 AM
fox sports 2, mavtv, universal sports network,comcast offers none of these for 200 $ a month total rip off ..dish net work will get my $ from now on...
10-20-2013 10:02 PM
Why don`t you carry fox sports 2. I live in Indiana and I pay alot for your services. If you can get fox sports 1 then you should be able to get fox sports 2. I watch Nascar alot and now I can`t get the qualifyiing anymore. It is ashame Comcast is so expensive but they have channels that don`t need to be on there but they can`t put the channels people want like fox sports 2. Get it together Comcast there are alot of people that are very upset with you.
10-21-2013 01:47 AM
If you want to know why COMCAST customer service doesn't respond to requests made on this forum, it's because the only people who read this are other customers like yourself. COMCAST doesn't read this forum. It is for COMCAST customers to help other COMCAST customers with suggestions. IF you want to make an impact, you either need to go to "Chat" with a customer service rep, or call COMCAST to request FOX SPORTS 2. As I have said before, here you are just preaching to the choir. If it makes you feel good to complain on this forum, then great, but it isn't really accomplishing anything towards convicing COMCAST to release FOX SPORTS 2 from captivity. CALL COMCAST. ASK FOR FOX SPORTS 2. It's a question of numbers and being a pain in their backside about it. Or switch to Direct TV, or DISH, or Verizon FIOS.
10-21-2013 01:52 AM
very true, you forgot to mention that while COMCAST has FOX SPORTS 2 bought and paid for, It is paid for with our dollars. WE are already paying for FOX SPORTS 2. They just won't give it to us.
10-21-2013 01:04 PM - edited 10-21-2013 01:06 PM
10-21-2013 01:26 PM
10-21-2013 01:50 PM
10-21-2013 02:16 PM
10-21-2013 02:27 PM - edited 10-21-2013 02:31 PM
10-21-2013 02:42 PM
I don't remember the name of the guy I talked with at Comcast,but he told me the problem with getting FS2 is they don't have a channel to put it on. I told him to take off one of the NFL channels and put it there. He said but they pay for all their channels,I told him we are paying for FS 2 and not getting it. Then he told me to contact Fox and see why we wasn't getting it,he had just told me they didn't have a channel to put it on. Neither Comcast or Fox will give a straight answer. So I think we are all screwed til they get there act together
10-21-2013 02:50 PM
I don't know about everyone, but our COMCAST has at least eight channels that are labeled LOCAL and that have nothing on them. Seems to me FS2 could get one of them, if they wanted to make the effort.
10-21-2013 03:06 PM
10-21-2013 03:12 PM
Thanks for getting back to me about this issue, so glad you called Fox Sports. I'm not waiting until 2018 to get Fox Sports 2. If Comcast doesn't get it by Feb. 2014, I'm dropping them & going to Direct TV. We need to bug Comcast about this matter!! You need to tell Comcast you contacted Fox Sports & this is what they said. So Comcast, you need to get it ASAP or a lot of customers are jumping ship & going to Direct TV to get Fox Sports 2.
10-21-2013 04:33 PM
10-22-2013 12:02 PM
Comcast said they are getting rid of G-4 so they can put Fox Sports 2 there! End of problem! I don't know why they are resisting so much! Why is this so hard to fix? Fox Sports said the channel is available to ALL providers! Do it already! We can only hope it will be there for the 2014 season.
10-22-2013 01:13 PM
Here is a link to one of the Nascar Groups I belong to,and a story from someone that that has contacted Fox Hope you can read it. https://www.facebook.com/groups/2231855901/permali
10-22-2013 02:44 PM
Went thru all that....adding the premiere bundle xf to our account only to find out the ONE channel I wanted FS2 is NOT available in our area. I was TOLD by customer service rep that it was part of that package... when signals were sent out to update, that was the only channel that did not work. Called back same day and was told it was not a channel that was offered in our viewing area.
Since then our account has been so messed up I don't know if it will EVER get back to what it was originally.
FRUSTRATED....is being extremely kind!
10-22-2013 02:45 PM
G-4 is already gone. It was changed by the owners to Esquire TV. Basically the same format, just a different name. The real no brainer in this is FXX (formerly the Fox Soccer Channel). It is stll part of the Sports package, yet has nothing to do with sports. It's just a dumping ground for old re-runs of shows nobody watched the first time around. Call Comcast and complain about this and they will give you a five dollar a month credit for six months if you already subscribe to the sports package. The point is that they would alienate far fewer viewers by slotting FS2 into this spot of the lineup. I doubt anyone would miss FXX.
Keep emailing comcast e care and calling the executive offices, William Ward, 888-966-7794, ext. 3045010. A call a few times a week to David Harris at Fox Sports can't hurt either. Get Fox to put some pressure on Comcast. A complaint to the FCC can't hurt either.
I know I'm obsessing over this, but it really gets my gander up every time I get a newsletter from FOX, or see an add on television that says what is happening on FOX SPORTS 2. Since I am not watching much racing, I'm being a burr in their shoe about this. If ratings were really up there, FOX would have never gotten rid of SPEED. That's the honest truth, but there is a whole segment of sports fans (racing) that are really being done a disservice by COMCAST.
10-22-2013 02:56 PM
I stand corrected. Apparently COMCAST decided to replace Style with Esquire, leaving G-4 open to sacrifice. Hopefully this means FS2 can take G-4's place, soon, as in RIGHT NOW. See article:
10-22-2013 03:37 PM
Logged on to Comcast today to ask again about FS2...here's the response I got....SAME BLAME GAME!!!
COMCASTn August 17 2013, FUEL TV will be renamed FOX Sports 2. Fox Networks made the decision to capitalize on the FOX Sports brand and coincide with the launch of FOX Sports 1.
cOMCAST: FOX Sports 2 will continue as the network that features UFC, motocross and soccer while expanding its programming to cover other top sports. It will be an extension of FOX Sports 1.
COMCAST: You will see FUEL TV renamed FOX Sports 2.
ME: so....are you telling me that it is or is not available in my area? I've seen and read all that promo before the launch dates went into effect.
COMCAST: I am still checking on it more further.
COMCAST: Thank you for patiently waiting.
COMCAST: I do apologize, I have double checked here on my end, as of the moment, Fox sports 2 is not yet available and I would love to provide you the exact date whe it will be available but we do't have that information since comcast is just a provider the network is the one providing the channels. No need to worry, comcast will surely update you about this certain channel.
COMCAST: I made sure everything is documented here on my end.
COMCAST: I have take note here on the account, once there will be an update you will be definitely notified.
10-22-2013 03:50 PM
There is no doubt in my mind that the customer service people at comcast have absolutely no idea what goes on in their company.I will not play their run-around game anymore and if by some stroke of fate we get FS2 it will be in spite of comcast rather then due to them doing anything for us.
10-23-2013 12:33 PM
It is so frustrating to realize that for all the money we pay Comcast each month, especially to be able to get the Sports Entertainment package, that the programs we would actually like to watch are NOT carried. It certainly seems like Fox Sports 2 (and Fox Sports Plus) would be welcomed by the Comcast audience. We have missed a number of sports events already this year because they are shown on channels that Comcast does NOT carry. Time to shop for a new provider?
10-23-2013 04:06 PM
FOX always owned SPEED, since the time it changed from old "Speed Channel" to SPEED, just as an FYI, much like they own 49% of the Big 10 Network. I think its the East Coasters like myself that are getting hosed on this issue most, because as I stated in former post my Comcast when I lived in Chicago and my parents in Cinnci Ohio have FS2 and Axis and MAVTV (if I never got MAV I wouldn't care, open wheel racing terrible). But then my parents don't get PAC-12, BEIN Sports, BBC America, or Comcast Sports? Its totally regionlized on how and what channels you get
10-23-2013 04:13 PM
10-25-2013 04:58 PM - edited 10-26-2013 10:23 AM
Seems NASCAR is showing some of it's qualifying on Fox Sports 2 (cup last week at Talladega and truck qualifying today at Martinsville). I understand that all the truck races are going to be carried on Fox in 2014 so with Comcast not carrying Fox Sports 2 we may miss a lot of truck qualifying and maybe some races next year. Already missed 2 events in the past week!!!!!!
What do we need to do to get Comcast to carry Fox Sports 2????????????? Can't find an email address to contact them so...........................
10-25-2013 05:27 PM
Having Fox Sports 1 on the line up and not Fox Sports 2, is like having the football game on Fox Sports 1 and then at half time switching to Fox Sports 2 for the second half. Comcast get with it your customers are screaming that we want Fox Sports 2 on the regular line up so we as NASCAR fans can watch all of the coverage of Nascar. Make it on the same package as Fox Sports 1.
10-25-2013 08:42 PM
Just got off the phone with William Ward, the regional manager for Comcast, who has been in touch with our area's (Northwest) marketing department. The short answer is no, there is going to be no FOX SPORTS 2 anytime in the near future. I spent half an hour on the phone, using every argument for providing FS2 that has been on this forum, as well as just plain logic.
What it all boils down to is numbers. If there were enough people clammering for FS2, they would do something, but, apparently, there isn't, at least in my area (Seattle). The reason FOX got rid of SPEED is because ratings were so low. One could blame that on the crappy programming they fed us in between broadcasting the racing we liked to watch, but nevertheless, they would not have disrupted our race viewing if numbers were against it.
The whole problem is that there are a lot more stick and ball fans than there are racing fans. That's the reality. So, what can be done?
If you want to see FS2 on COMCAST, you have to call customer service. Don't post your request here, as it goes no further. The ONLY thing that is going to get Comcast to add FS2 to their line up is enough requests, period.
I also got an email from Tom K.'s office. Here is the whole thing:
Thank you for contacting the Office of Tom Karinshak. My name is Gerald. I am sincerely sorry for the frustration you have experienced with not being able to watch Fox Sports2. I assure you I will do everything I can to resolve all your issues.
I have escalated your concerns to our local support team, which is a specialty team dedicated to assisting customers that have requested additional channels. Your ticket confirmation number is ER 018784798.
Mr. Olsen, we appreciate your business here at Comcast and thank you for giving us the opportunity to resolve these issues.
Office of Tom Karinshak
In other words, nonthing, but if enough people bug them, not us on the forums, them about it, we may see a change in policy. Complaints to the FCC don't work either. They give the complaint to William Ward, who looks into the situation, just like he did for me, and then tells the FCC that Comcast doesn't provide FS2. Then the matter is closed as far as the FCC is concerned. They don't care, as long as the seven deadly words aren't repeated on broadcast TV. (RIP George Carlin).
So there you have it. If you want to see FOX SPORTS 2 in your area, YOU have to call Comcast, or email Comcast ecare, and get them to "escalate" the matter to marketing. Call William Ward. He assured me that any calls he gets will go to marketing for your area. His phone number is 888-966-7794, ext. # 3045010. Don't let him BS you about how Fox won't let Comcast show FS2. He'll try that tack. Tell him what you know already. Read all the entries in this forum if you need to know more.
It sux, I know, but that's what the real world is like for us race fans. At least NBCsports is picking up some slack. Good shows on Velocity too, as well as the perenial favorite, TOP GEAR on BBCA.
That's it. No more from me. Have your friends call. Just do what it takes, I will.
10-25-2013 09:06 PM
10-25-2013 11:22 PM - edited 10-25-2013 11:24 PM
I don't mind sending them emails to express what I think and to request that FS2 be added. They'll have my first on Monday morning!!!!
10-26-2013 03:14 AM
@ NW race fan, yes I did; but once a gain, the numbers don't add up for them, so if they lose a few customers, it's not going to ruin their day, despite what they say to us. I told him I was ready to get rid of TV altogether, and while he sympathized, he didn't beg me to reconsider. Maybe going onto twitter to get the word out there, but all that will do will bring out the trolls who don't like racing. If you take that route, be prepared for a lot of abuse. What I'm really sorry about is missing the sports car racing. As for NASCAR, I watch that when there is no other racing on. Face it, it's become the WWF only with cars, and I find it less engaging when I can't watch quali and the practices. I only started to watch it when Montoya came over from F-1, and was curious to see how he'd do.
But it's the principle of the thing. It just bugs me that I'm still paying the same and getting less of what I want to watch.
@ duffey3700, That's what it's going to take. Call them too. I bugged them enought that they said because of their customer gaurantee, I'll get a big credit on my next bill. In addition, bug them about FXX being part of the "Sports" package. I'm getting a five dollar credit a month for the next six months just for that, but you gotta keep bugging them. It's not much, and doesn't take away the frustration, but it's something. Keep up the good fight everyone.
10-26-2013 03:59 AM
Fox changed the content. you weren't receiving Fuel to begin with, so Fox rebranding the channel and moving content around has no impact on your wallet at all. the easiest thing to do is:
1. go to the FS2 website and submit a request to add the channel in your area.
2. call the billing department and ask a representative to put in an ER ticket for adding a channel to your line up.
there are specific ways in which these things are tracked, specifically by region. if your bill went up $5 because FS2 was added, then there would be legitimate concern. Fox moved things around though, in a bid to outclass ESPN, and so far the coverage is pretty bad. until people go through the proper channels and there is an influx of valid requests, there isn't much that will change.
10-26-2013 10:19 AM - edited 10-26-2013 10:22 AM
I emailed Tom Karinshak and received a similar message within an hour:
Thank you for contacting the Office of Tom Karinshak. My name is Tia. I am glad that you have reached out to us for this channel inquiry. I assure you I will address you programming concerns today.
At this time Comcast does not have an anticipated date to add Fox Sports 2 in the Richmond, VA viewing area. I have created a formal channel request on your behalf. This request is confirmed by ticket number ER 018795119. This request will be tracked with other customers in your viewing area. This request will not result in the immediate addition of Fox Sports 2 to your channel lineup; however, we will continue to track this data to determine the demand for this channel in your viewing area.
We truly value your business here at Comcast and thank you for contacting us with your feedback.
Office of Tom Karinshak
Seems like it's a copy and paste response
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