11-05-2013 09:24 PM
Dear Comcast Marketing & Sales Team Member(s),
we are missing out on great soccer games as we need Fox Sport2 (former Fuel TV ?) down here in South Florida (W. Palm to Beach to Key West) ASAP. There is a large South Floridian soccer contigency that is asking for Comcast's attention.
Also, let's please have check the Premier League replays of the last two Weekends (Sat.+ Sun.) which "were said to be available on HDtv on Demand'. In the last two weeks the Arsenal games were not available, although NBC SN claims that all games are being made available, actually last weekend's (Oct. 26/27)
Arsenal vs. Crystal Palace
game was in the menu in the
"HD Demand/Sports/Premier League/Match Replays"
however when selecting on the show, it started just a black screen that remained for 2hrs.
Actually 4 of 6 games were actually available, I watched the Chelsea - Man. City game, thank you!
The Arsenal game and the Stoke City Vs. Swansea was advertised but not there, just black screen when selecting the game ?
So COMCAST, pretty please with 'sugar-on-top' get us the '#%^$@ FOX Sports 2' down here in South Florida and please check up on the British "Premier League Match Replays"
We are grateful for your efforts in advance,
11-06-2013 01:28 PM
Yes, thousands of bay area residents would be watching FS2 if Comcast carried it. Comcast, please intitate it right away! Otherwise I'm going over to Dish.
11-07-2013 12:34 AM
@ Sethc, If you want to see FS2, then you need to call your local COMCAST franchise. Just posting on this forum won't do any good. COMCAST just monitors this forum for bad words. You're just shouting to the wind by requesting it here. Read the past entries on this subject.
11-07-2013 12:48 PM
This weekend is amazing for NASCAR practice/qualifying on FS1. Every cup, n'wide and truck session is airing on FS1, except for Cup qual. on FS2. This is EXACTLY what ESPN did when they launched ESPN2 in the early 90s. They hardly had any deals with cable companies to carry "the deuce." And then ESPN did the unthinkable, by airing the Duke-North Carolina basketball game on ESPN2. Arguably the best rivalry in College Hoops. And the conference title and top seed in the ACC tournament was on the line. Within weeks, ESPN2 started getting picked up by the MSOs. Fox is starting to play hardball like ESPN did back then. You just wait, some big Pac12 or BigTwelve football or basketball game or the reconfigured Big East with tradional rivalries in the northeast, I guarantee they will move a big game with lost of implications for postseason on the line on FS2, and then the mainstream media will pick up on it and Comcast will have no choice. The latest numbers were in the Wall Street Journal yesterday: DirecTV gained 139,000 new subscribers in the third quarter last year. Their profit grew by 24%. Comcast lost 129,000 in the third quarter. Their stock dropped 65 cents per share. But how about this, they off-set their losses by raising prices. So we pay more for their mismanagement. They are losing video subscribers and are just focussing on Internet/broadband, it's obvious. But video is their cash cow as they rob Peter to pay Paul with their products. At some point, they will lose enough TV subscribers that they'll have to start paying attention to what we consumers want and can easily get elsewhere. I live in a duplex and my neighbor has FIOS and they have both FS1&2, from the get-go. And her internet speed is faster than Comcast, too. I am probably going to switch, but if I did it right away, I'd have to pay a big ETF, as I signed up for two years last year and get HBO for just $10.
11-07-2013 01:37 PM
Give FIOS a call and they will give you a bonus that will cover your cost. I'm in the same boat here BUT there is no FIOS in my area yet!!!!!
11-07-2013 02:11 PM
I just went to the Comcast chat (Xfinity chat>trouble>cableTV>other) and begin a chat saying "I cannot seem to find Fox Sports 2. Is is offered? If not when is it going to be added to the lineup? Thanks"
This was the conversation:
Jose: Jerry, currently Fox sports 2 is not yet offered in all areas. THis is currently for areas who have available Fuel TV channel. Last August 17 2013, FUEL TV will be renamed FOX Sports 2. Fox Networks made the decision to capitalize on the FOX Sports brand and coincide with the launch of FOX Sports 1.
Jose: FOX Sports 2 will continue as the network that features UFC, motocross and soccer while expanding its programming to cover other top sports. It will be an extension of FOX Sports 1.
Jerry: Seems there is more and more of NASCAR activity on FS2 and we are missing it.
Jerry: Does Comcast plan to add it or should we be looking at other cable services?
Jose: Jerry, we are already working on that to make fox 2 sports available in your area however for channel availability this is mainly decided by the channel provider which is fox since this will be base on local franchising which is mainly regulated by the channel provider. All cable providers do not have authority to make certain channels such as fox 2 available in a specific area since this is mainly being decided by the channel provider. For more details if when will it be available, you can also contact Fox channel for more specific details.
Jose: You can reach Fox channel service representative at this number: 310-369-3353 or you can visit there website at www.fox.com
Jerry: Ok, thanks. Please forward my question up the line so management will be aware of it.
Jose: We already have forwarded this concern Jerry since we have a lot of subscribers who wants to watch fox 2 sports. They will have the final decision to make it available in your area.
Jerry: I will contact Fox but most likely they will say it's in the hands of Comcast.
Jerry: Is "they" Comcast management or Fox?
Jose: They are mainly fox management Jerry. Channel avaibility is mainly decided by the local franchising team of the channel provider since broadcasting a TV program to a specific area will mainly cost the channel provider. As the cable provider, we only relay signals that is already available in your area however for channels that are not yet available, this is mainly decided by the channel provider local franchising team to make it available or not.
Seems we need to worry the heck out of Comcast and Fox so if everyone will start emailing, chatting or calling both of them maybe we will get some results!!!!! I'm going to check out the Fox website above and see if there is a email to contact them.
11-07-2013 04:38 PM - edited 11-08-2013 01:30 PM
This is a response I got back from Fox concerning adding FS2 to Comcast in the Richmond Va area:
Sent: Thursday, November 7, 2013 3:07:32 PM
Subject: Re: FS2
11-07-2013 09:11 PM
11-07-2013 10:21 PM
As I figured....Fox says to call Comcast and Comcast says to call Fox.....getting the run around!!! A bunch of BS if you ask me!!!! Guess all we can do is keep calling and emailing and hope for the best.
11-08-2013 11:49 AM
The thing I find weird is for years we have had double channels for ESPN and ESPN2. Anyone else have this?
In the Seattle area, we have:
173 - ESPNHD
174 - ESPN2HD
623 - ESPNHD
624 - ESPN2HD
Never understood why... sometimes they'll tell you they don't have enough channels.... excuse me? But you have two HD channels each of ESPN & ESPN2.
Seems to me you could add Fox Sports 2 and the "MAVTV" (which carries a lot of the old SPEED shows: Gearz; Chop Cut Rebuild; My Classic Car, etc....)
11-08-2013 12:44 PM
Comcast has done a huge disservice to its NASCAR FANS by making FS2 unavailble.
With the NASCAR CUP series coming to an end shortly, why would Comcast not allow
their faithful viewers the opportunity to see all Cup action - especially qualifying for the upcoming
Phoenix race. Is this what we are to expect next season?? If so, I guess many of us will be
shopping for another cable company.
Hopefully Comcast has received enough complaints from its' viewers to correct this.
11-08-2013 09:18 PM
11-11-2013 08:46 PM
Motorcycle racing that aired on Speed channel will be on fox sports 2 next year. Comcast if you don't have Fox Sports 2 in 2014 I will move to another provider.
11-12-2013 12:52 PM
Friday, December 6, 2013: Sprint Cup Awards Banquet on FoxSports2 at 9:00pm/et
Sunday, December 8, 2012: Sprint Cup Awards Banquet (re-air) on FoxSports1 at 12:00noon/et
Monday, November 24. 2013: Nationwide Series and Camping World Truck Series Awards Banquet, FoxSports1 at 8:00pm/et
11-12-2013 01:47 PM
What can I say.....who's screwing us? FOX or Comcast? Fox could show the live show on Friday on FS1 if they really wanted to. I do believe $$$$ is involved in the long run.
11-12-2013 01:52 PM
Absolutely!!!! SHOW ME the MONEY!!!! BUT we are the ones being playes as pawns! I wish there was a way I could tell them BOTH to "Kiss my grits"!!!
11-12-2013 02:02 PM
The thing I can never understand, is why it is that it takes forever for COMCAST to add a channel? From reading some of the earlier posts here, it was brought to their attention back in August and resolution was "near". Uh, Beavis? Here we are 4 months later and still nothing.
And, what makes it even more maddening, is you call the helpline and they don't know anything. I just don't get this company at all. We see these COMCAST commercials day in and day out about "Customer Service" and yet people call, ask the question, nobody knows anything. You ask a question here and again, no answers.
11-12-2013 04:33 PM
With Comcast Corp. revenue topping $60 billion and a cast of new, high-powered friends,
11-13-2013 12:24 PM
As a further update on the Ecare email address, received this:
"Thank you for contacting the Office of Tom Karinshak. My name is ShaRonda. I am genuinely sorry for the inconvenience you experienced regarding not being able to view Fox Sports 2 on your channel lineup. I can definitely provide you more information about Fox Sports 2.
I have looked into this for you and found that Fox Sports 2 channel is going to be added but I was not able to find the time frame. I have forwarded your comments to our programming and development department for further review. Our programming and development work daily to bring you the best, most expansive programming possible. We value knowing that you appreciate our service, and thank you for taking the time to contact us with your insightful feedback. Comcast take all requests for programming very seriously, and that we carefully consider the overall impact of the customer's viewing experience. Here is a website that you can stream Fox Sports 2 on http://www.tvvie.com/while waiting for Comcast to add this channel. On August 17 2013, FUEL TV will be renamed FOX Sports 2. Fox Networks made the decision to capitalize on the FOX Sports brand and coincide with the launch of FOX Sports 1. FOX Sports 2 will continue as the network that features UFC, motocross and soccer while expanding its programming to cover other top sports. It will be an extension of FOX Sports 1. For more information you can visit: http://msn.foxsports.com/ and http://www.fuel.tv/
I know that your experience has prompted you to strongly consider a decision of whether or not to switch to another provider. You are a valued customer here at Comcast and we would definitely like to retain your business. We appreciate your business and thank you for choosing Comcast as your provider.
Office of Tom Karinshak
11-15-2013 01:54 PM
did anyone notice today on FS1 was a ball game,but on FS1HD was nascar at the same time? now why can't they do this all the time and do away with FS2
11-15-2013 05:21 PM
Even with a "stock" reply, I got someones attention to at least do that. NOW if everyone on this thread would send an email to this same address, I would guess there would be more then a "stock" reply! Hows about we ALL get together and coordinate an email blitz, all at the same time and date???? Who wants to orginize that?
11-15-2013 05:41 PM
OK, that will be easy to find out who the players are.
Everyone who will do an email blitz, please post you interest.
If enough of you step up to the plate, we will pick a time & date that works for everyone.
Now, how about one of you guys compose an email so that we can all copy & paste, so that they know there is a committed crew.
11-15-2013 08:29 PM
11-15-2013 08:47 PM
I just downloaded the Fox Sports Go app on my iPad (FSGO). I put in my xfinity login info and now I can watch all the fox sports content on my ipad. Fox Sports 2 is on the app. It's weird. I can watch the live games broadcasted on Fox Sports 2 with my xfinity account.
I have to believe Xfinity is in the process of adding Fox Sports 2 HD to the regular tv sports package. There's too much live UFC and Big East basketball for them not to. Xfinity is a big time cable provider. They need to hurry up and add FS2 before the college season is over.
Thanks for that, very cool! You can also watch from the web at http://msn.foxsports.com/foxsportsgo/. I wish we could add apps like this to the X1 box; maybe that's coming in the future.
11-16-2013 03:24 PM
11-18-2013 02:38 PM
Yep, same here. Fox Sports 2 has now vanished from my iPad app too!
When you try to access it, you get a:
"This network is not included in your current televsion subscription. Please contact your TV provider to subscribe"
Uh, hey! I'd love to!!! But COMCAST doesn't offer FSN2!!!!
Sheesh, the left hand doesn't know what the right is doing......
11-18-2013 08:56 PM
I just feel helpless. More like a beggar, even if we all pay our bills to get some sport. I mean is it really that expensive for them to get us: Foxsports 2 in streaming and beinsports play?
11-20-2013 02:06 AM
I am a new female TV viewer on car shows which I thought were boring until I happened to watch the 2 shows PINKS ALL OUT and PASSTIME on the speed channel. I absolutely became hooked on those 2 shows-my husband was suprized I became so addicted to watching them. Well......needless to say that was the shortest run of addiction I've ever had, because they took the speed channel off the Comcast line up, as a result it threw me straight into pinks/pass withdrawal! I was so furious! I didn't have any idea how to complain or who to talk too about this....after getting no results or info from comcast's customer service dept. I was on this website to pay my bill and came across this forum site and decided to check it out. I've never done this before-sending messages but just had to because I became such a devoted fan to the speed channel. So, after reading a lot of these forum messages and learning more about this issue I decided to join in with you all. Why aren/t we notified when losing TV programs and channels anyway? Well anyhow I apologise if I posted incorrectly and /or wrote too much! I'm a good learner though and will gladly accept positive feedback!
11-20-2013 10:31 AM
Welcome to the forums; your post looks great to me. Just remember that this is a place where Comcast customers come to rant about their service or get help with problems, mostly from other customers but sometimes from Comcast people. There's not a lot of "socializing", but feel free to say anything you want.
Almost any time a channel change occurs, there is usually an announcement made in advance printed in your bill. It's not always obvious, but it is there. I rarely actually read the bill unless the amount changes, so I'm also "caught" when channels more around or get cancelled. The Speed Channel itself was shut down earlier this year by Fox (not Comcast) and there's lots of discussion about that in several different forums here.
Regarding "Pinks All Out": I don't think that show is produced any more. But all the episodes are available to watch "Online" from the xfinity web site or from Hulu.com. In other words, you can watch them all on you computer, but not on your TV (at least not directly). See if this link works for you: http://xfinitytv.comcast.net/watch/Pinks%3A-All-Ou
Good luck, and happy surfing!
11-22-2013 11:37 AM
As some of you already know, my Daughter works for Comcast in a managerial position. I had her reach out to a friend of hers that is in a "postion of knowledge" about this subject. The official company line "at this time" is that there are no immediate nor future plans of adding FS2 to the line up! Subject to change ONLY with customer feedback! They site costs vs customer base & feel that FS2 fees are to high (seems they charge per subscriber). There also appears to be some strong feelings from programming that they (Comcast) will not be subject to another power play like ESPN did. So, all things being equal, we maybe should start researching another source for FS2! Comcast has no special place in my house, as there no discounts for family members and we pay full retail for everything. Verizon is available to me, just not Fios!!! I'm giving thought to taking my Comcast video to "basic", keep the VOIP & Internet and have Dish for everything else.
11-22-2013 12:04 PM - edited 11-22-2013 12:04 PM
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