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New Visitor
NDHis
Posts: 3
Registered: ‎12-07-2011

not receiving all channels

My new smart TV is not receiving all channels in the digital starter package I subscribe to.  It looks as if they are giving me the economy package.  The TV has a digital tuner built-in  Am I not doing something correctly?  I have "auto-programmed" the channels multiple times with no result.

Silver Problem Solver
rog286713
Posts: 14,000
Registered: ‎06-17-2008

Re: not receiving all channels

most comcast areas require a cable box rendering your tv's nice features useless

Regular Problem Solver
edpeters
Posts: 1,459
Registered: ‎12-13-2007

Re: not receiving all channels

The Comcast box is needed becasue Comcast encrypts all channels above Limited/Basic (the ones that you are able to receive with your TV's QAM tuner).  Comcast is also trying to make your TV's QAM tuner completely useless by getting the FCC to allow them to encrypt Limited/Basic channels as well.  After getting a Comcast box to see the channels in you Digital Started service package you will need to come up with a way to feed both the box converted channels and the raw cable to your TV to keep the HD versions of your Local channels.