Comcast ID and Sign In

[AnnoyedCust]

Hello, I cannot access my account in Comcast Customer Central. I am trying to pay my bill online.

Ill start off with I do NOT have comcast internet - I suspect this is the root issue.. I only have comcast phone/cable.

I have tried IE9, IE8, Chrome, Firefox on multiple PC and Mac... and my Droid X.

1. I go to customer.comcast.com - type in user/password. It logs in, but an in window popup shows up asking "Enter your email address  comcast requires a valid email address so that we may send billing notifications and other important communications about your account to you." - the rest of the webpage is grayed out.. I can tell im logged in.. can see my account number, etc, so i know my user/password is correct.

2. I enter a valid email, press ok - I get "confirmation - we have sent a confirmation email to validate the email address. Please click on the link in the confirmation email to complete the contact email update" - there an OK box to click.

3. click OK. - the popup disappears... all looks great.. but then it immediately logs me out.

4. I go click on the email confirmation that was sent.. back to the begining #1.. and the cycle starts over again.

I have been on numerous phone calls and chat sessions.. no ones seems to be able to help. One thing that stands out, is they ask me to go to customer.comcast.net (note the .net). This page does not appear to be valid - Web page not available. though they insist it does. tried on my pc and phone. I dont doubt it exist.. my suspician is that since I am not on comcast internet, Im not using their dns server. I did try using comcast dns servers: 75.75.75.75 and 75.75.76.76 from dns.comcast.net, however I no longer can go anywhere on the net.. again I believe I cant use the dns servers due to I do not have comcast internet. Also tried Googles and OpenDns - which I can still move around on the web..just not go to customer.comcast.net. This leads me to believe the login page has some type of reference to customer.comcast.net that is breaking the login.. which is forcing the logout..

thoughts? help?

I plan on going to a friends house that has comcast internet and try there.. but kinda annoying..

[CustHelp]

I am having this exact same issue. Very annoy.

[ComcastJoe]

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AnnoyedCust wrote:

Hello, I cannot access my account in Comcast Customer Central. I am trying to pay my bill online.

Ill start off with I do NOT have comcast internet - I suspect this is the root issue.. I only have comcast phone/cable.

I have tried IE9, IE8, Chrome, Firefox on multiple PC and Mac... and my Droid X.

1. I go to customer.comcast.com - type in user/password. It logs in, but an in window popup shows up asking "Enter your email address  comcast requires a valid email address so that we may send billing notifications and other important communications about your account to you." - the rest of the webpage is grayed out.. I can tell im logged in.. can see my account number, etc, so i know my user/password is correct.

2. I enter a valid email, press ok - I get "confirmation - we have sent a confirmation email to validate the email address. Please click on the link in the confirmation email to complete the contact email update" - there an OK box to click.

3. click OK. - the popup disappears... all looks great.. but then it immediately logs me out.

4. I go click on the email confirmation that was sent.. back to the begining #1.. and the cycle starts over again.

I have been on numerous phone calls and chat sessions.. no ones seems to be able to help. One thing that stands out, is they ask me to go to customer.comcast.net (note the .net). This page does not appear to be valid - Web page not available. though they insist it does. tried on my pc and phone. I dont doubt it exist.. my suspician is that since I am not on comcast internet, Im not using their dns server. I did try using comcast dns servers: 75.75.75.75 and 75.75.76.76 from dns.comcast.net, however I no longer can go anywhere on the net.. again I believe I cant use the dns servers due to I do not have comcast internet. Also tried Googles and OpenDns - which I can still move around on the web..just not go to customer.comcast.net. This leads me to believe the login page has some type of reference to customer.comcast.net that is breaking the login.. which is forcing the logout..

thoughts? help?

I plan on going to a friends house that has comcast internet and try there.. but kinda annoying..

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CustHelp wrote:

I am having this exact same issue. Very annoy.

Can you two private message me the log-in name you are trying to sign in with?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[ComcastJoe]

I am having this exact same issue. Very annoy.

[ComcastJoe]

Can you two private message me the log-in name you are trying to sign in with?

[ComcastJoe]

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[AnnoyedCust]

Hi Joe, I sent you a mail..

Also an update. I went to my friends house - He has internet service with Comcast. I could not get to customer.comcast.net on his computer either... Same issue with logging in..

[rbden]

Uh huh...EXACT same problem here.  I've tried this over and over, and just stuck in the same loop.  Upon sign-in, I can see my account in the background...forced to enter an email address and then it signs me out.

I get the "validation" email, click the link in the email...same process all over again.

FRUSTRATING. 

[voodoo47]

same issue here

[erin_w84]

I can't access it, either. Do you also need my information?

[ComcastJoe]

Hi all,

Try resetting your password and then try again. We have just added new password requirements which may be conflicting with your account.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[erin_w84]

I literally just reset my password before I logged in...

[samurai79]

Resetting the password doesn't work. 

[ComcastJoe]

I am looking into your accounts now

What web browsers are you using?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[erin_w84]

Google Chrome here.

Tested with IE8; seems to work. Either the issue is resolved, or Chrome is an issue.

[samurai79]

Have tested  on chrome, IE, and Firefox to no avail

[ComcastJoe]

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samurai79 wrote:

Have tested  on chrome, IE, and Firefox to no avail

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Try deleting your cookies and cache then please try again. I am still trying to figure out if this is an account issue or something else.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Crafall]

I have had the same problem, I had to login to the main account to reset my password.

I am 100% sure i was typing in the correct password, I am currently scanning my computer for viruses and what not, and haven't found anything. you said there was a rescent password policy change, and my password did not meet the new minimum requirements, i was wondering if because of that it might have locked my account or something. I'm really wondering about the root cause of the problem. If you are able to looked it up, please check if my password was changed before about 8:20pm est today, as I just reset it from the main account.

[AnnoyedCust]

I had the csr default my password while we troubleshooted on the chat session. Also cleared cache, etc. Did this for IE9. Same issue. Also tried chrome/firefox on my pc. On my mac tried safari and ie8 in a vm. Android phone used dolphin.

[rbden]

Yeah this is getting really tiresome.  Out of curiosity, I did a "forgot your username" lookup.  So, it thinks my id is <myusername>@comcast.net ...however, I don't have an @comcast.net email address anymore.  I canceled my internet service when it got horribly unreliable and went with fiber DSL.  I stayed with Comcast for cable though. 

So my theory is that there's an issue with the user id having @comcast.net and me trying to enter my @yahoo.com email. 

I'd really like to be able to look at the bill I'm supposed to pay. 

[jicole93]

Same problem here. I guess Comcast doesn't want us to pay our bill!

[AnnoyedCust]

So today I decided to try once again... using IE9. I continued to have the same issue, enter email address.. then immediately logged out. But then I figured why not.. Ill click the link sent in the email "again" (the new one)...

and what do you know... had to answer a question, paper or electronic bill.. but I stayed logged in.

appears to be working for me now.. I sure didnt change anything. Just glad I can now pay online..

hope it works for you guys..

[jdg165]

First id , then passwords, then ss, security question, now your want a pin.  This is fecus!

I am trying to a.  Check my account and B. see about a different package. 

Have your ever felt like you are being held hostage.

[smithwales]

Hello.  New customer here and trying to change my password, username on the website.  Also trying to make one-time payment on website using debit card.  I am able to enter all info, but then when I click on enter or submit nothing happens.  I am on my MacBook Pro laptop.  I hope this isn't a mac issue?  Thanks in advance for any help.

smithwales

[BethKatz]

Probably not a Mac issue, but you might try a different browser (Firefox or Chrome) just to check.

I moved this from the mobile app forum.

[Frustrated2012]

I too am having this exact same problem. I've gone through email and chat support with the same results every time. It is VERY frustrating.

At first I thought the issue was tied to my home network (I've had issues before with my router blocking frequently visted websites) and I spent a LOT of time trying to fix it. However, I cannot access my account at work (my employer does not use Comcast) or my smart phone (on the phone's network). Going through the motions of "clearing cache, history, cookies; updating DNS options" etc. over and over is a waste of time since this is obviously an issue on the comcast server. My password has been reset which did not resolve the issue. The Comcast tech I chatted with yesterday didn't have a problem logging into my account but the issue remains unresolved.

Just a side note, I don't recall having this issue prior to a recent service outage due to snow & ice storms in the area (I'm in the Seattle area).

If anyone has had this problem resolved, I'd love to hear how ...

Thanks!

[ComcastJoe]

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Frustrated2012 wrote:

I too am having this exact same problem. I've gone through email and chat support with the same results every time. It is VERY frustrating.

At first I thought the issue was tied to my home network (I've had issues before with my router blocking frequently visted websites) and I spent a LOT of time trying to fix it. However, I cannot access my account at work (my employer does not use Comcast) or my smart phone (on the phone's network). Going through the motions of "clearing cache, history, cookies; updating DNS options" etc. over and over is a waste of time since this is obviously an issue on the comcast server. My password has been reset which did not resolve the issue. The Comcast tech I chatted with yesterday didn't have a problem logging into my account but the issue remains unresolved.

Just a side note, I don't recall having this issue prior to a recent service outage due to snow & ice storms in the area (I'm in the Seattle area).

If anyone has had this problem resolved, I'd love to hear how ...

Thanks!

---

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Frustrated2012]

I've tried Google Chrome; IE; Firefox with no resolution.

I've cleared my cache; browsing history; cookies with no resolution

I've reset my Internet Security to medium with no resolution

I've updated my LAN settings by unchecking the proxy server box with no resolution

I've reset my internet explorer settings with no resolution

I've reset my password with no resolution

I've updated my flash with no resolution

I've updated my java with no resolution

Again, this issue occurs at home, work and on my smart phone. It's not just one computer at one location.

[Soup11]

I am too have the log in issue. on all the major browsers with no luck. Even after being logged into my comcast email account I click on my account and it logs me out. When I log in again I get an agreement window which I accept and continue, at which point it brings me right back to the login page. Please resolve this issue it has been going on for way to long. I have a right to see what I am being charged for in detail!

[ComcastKeisha]

Soup11--

In a private message can you send me your Comcast account number so that I may escalate this for you.

[ComcastKeisha]

Frustrated2012--

I have escalated your issue and will have someone from your local market reach out to you soon, sorry for the inconvenience.

[michaeldcanto]

Hi,

I'm having the same issue.  I recently moved addresses.   

Thanks,

Mike Canto

[CCCarole]

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michaeldcanto wrote:

Hi,

I'm having the same issue.  I recently moved addresses.   

Thanks,

Mike Canto

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The Administrators have been notified of your post.  Watch for a reply.  most likely they will ask you to send them your Account information via a Private Message.  Do not post any personal information in the public forums.

CC

[ComcastKeisha]

michaeldcanto--

In a private message can you please send me your Comcast account number and the email address you are trying to log in with. I want to make sure that your user names are active and not still attached to your old address.

[Lawdog0010]

I've had the same problem, both when changing my password and trying to pay my bills. I enter the info in the popup window, hit enter, and it goes blank and nothing is sent.

[Samx105]

I haven't been able to access the CCC for 2 and a half months now.

May I have an Administrator look into this and private message me aswell please? I really need this resolved, it's been very inconvenient to me.

Thanks~

[CCCarole]

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Samx105 wrote:

I haven't been able to access the CCC for 2 and a half months now.

May I have an Administrator look into this and private message me aswell please? I really need this resolved, it's been very inconvenient to me.

Thanks~

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The Administrator has been notified of your issue.

Are you signed in with the Primary Username and password and not with a restricted Secondary Username?

Have you cleared your browser cache?  Which browser/version do you use?  Have you tried a different browser?

[Samx105]

Hiya,

I've tired signing into primary and a secondary account, I've tried resetting primary password, cleared cache, tried to log in using Firefox 6 to 11Beta, Internet Explorer 7 to 9 and Google Chrome. Tried on several other machines including a Linux Box outside my service address.

When trying to sign in, it will log me off and give me a "We're sorry; Comcast Customer Central is temporarily unavailable. Please try again later." message. 

[ComcastLarry]

Samx105-

Our team is looking into this matter for you. I will have someone contact you so we can resolve this issue.

[Lauraccallahan]

Did this ever get resolved? I have the same problem. I can get in the first access point to see channels, on tv, etc. but then when i try to go to customer central it asks for my password again and then will not accept hte password- says its invalid (despite the fact i just signed in with it). I beleive its related to changing my user name awhile back. Can someone help me? I am about done with sitting on the phone trying to get held from comcast. 

[esther72]

Hello,

I am having trouble logging into my account online on Comcast Customer Central.  It is asking me for a security pin.  I have no idea what they are talking about.  When I try to use the help directions Comcast gives, they do not work.  Can not get through to customer service.  After 20 minutes on the phone, a recording say they are too busy to take my call.   I HHHHAAAATTTTEE COMCAST!!!!!!

[CCCarole]

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esther72 wrote:

Hello,

I am having trouble logging into my account online on Comcast Customer Central.  It is asking me for a security pin.  I have no idea what they are talking about.  When I try to use the help directions Comcast gives, they do not work.  Can not get through to customer service.  After 20 minutes on the phone, a recording say they are too busy to take my call.   I HHHHAAAATTTTEE COMCAST!!!!!!

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Are you a new customer, or did you recently install digital phone service?  Are you igned in with the Primary Username and password when going to Customer Central?

[summorgan]

It is across the board - the lazy programmers for the Comcast site have set it up that the Primary user on anyone logging into the Comcast or Xfinity site MUST HAVE an email address ending with @comcast.net or @comcast.com - no exception.  As a Comcast Internet user, when I log on with my third party email address (the only one assigned to my account in five years), I get this message:

We're Sorry.

Only the primary account owner can add or upgrade services. You are listed as a secondary user on this Comcast account, and are not eligible to make any account changes.

I'm further told the issue is Security related (why I MUST user a Comcast email as my username/logon).  Well...it's not very secure that someone at Comcast has created an email and set up a password as my Primary website interface that I NEVER created - do we understand how compromised that account must be????!!!!????

I've worked the way from Tech rep, to escalation rep, to supervisor on the phone and am in line for a Manager to call back (told 72 hours...so it could be Monday July 30th before I get a call back). 

Not holding my breath for proper (SECURE) resolution to this issue anytime soon...