Comcast ID and Sign In

[Michael_I]

I just received an email from Comcast with my new Security Personal Identification Number (PIN) meant to "help protect you." The trouble is, the PIN makes no sense and thus is a hindrance and not a help.

What I received states the following:

"Your Security PIN is:"

This is followed by a total of 11 characters including 4 special characters consisting of "[", "]" and ":" interspersed with 7 capitalized letters in sets of either 2 or 3.

I have tried to enter various portions of this into the UPDATE ACCOUNT section with no success. How can I obtain a PIN that works?

[Anon116618]

I just got the exact same thing in my PIN e-mail:

Your Security PIN is: [PHIN:AT]

 So clearly whatever automated system that sends out the PIN e-mails is broken, or can't generate a PIN for our accounts.

So I can't log in and change my PIN to access my account info or Digital Voice settings.

[bhealy]

Got the same

[ws1l]

Got the same.  

[ws1l]

FWIW, this is marked as solved in:

http://forums.comcast.com/t5/Comcast-ID-and-Sign-In/Comcast-supplied-pin-doesn-t-work/td-p/1145351

Mine isn't fixed yet, tho.