07-25-2012 03:39 PM
Been a Comcast user (cable) for 12 years and a Comcast internet user for 5. Why...all of a sudden...is it REQUIRED for us to use a Comcast email address to access online? Been told it is for Security purposes but it's not very secure that someone at Comcast created an email address and password that I never set up...and then never provided to me (told it was done during activation). It is far LESS secure for me to use an email/password that I didn't establish than it is to use the one email (I have) designated for all utilities and business contact. What it more likely is, they coded the online system/screens to use comcast.net or comcast.com rather than the original, third party email address on the account. PLEASE don't expect me to advertise for you via my email domain! Certainly DON'T expect me to use a Comcast email address that has obviously been compromised. DON'T expect me to create a new Comcast email address or change passwords to the one created on activation (and currently compromised) - it's obvious you don't know the meaning of Secure!!! Also obvious you will provide nothing more than excuses. Hummm...is it perhaps that your accounts were hacked...or who knows why...still betting it's because you have lazy coders working on your website.
07-30-2012 07:38 PM
The Comcast email and password is setup at the initial install. Once the password is reset we do not have access to your account. You can log into customer central to reset the password of your choice.
07-31-2012 08:24 AM
I didn't set up the Comcast account or the password. The Comcast account is compromised. A third party email is no less secure than a Comcast logon - might be a little MORE secure (domain can't be guessed as easily), Get back to where Comcast allows third party logon.
01-03-2013 09:21 PM
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