06-21-2012 09:19 PM
Okay so I have my PIN number and everything. Well I tried to update my account to remove the FCC box but I can't. Everytime I input my pin and update the security question the "update" option lights up. I press it but nothing happens. So I'm stuck on the screen repeatedly pressing update, to well, update my info so I can access everything on my account. Unfortunatley it does not work for me. Any help for this?
09-22-2012 09:14 PM
FINALLY FIXED THE ISSUE!!
After a month of battling with chat and phone support I believe I was able to fix it myself, though the last two people I talked to said their was a programming glitch on my account which wasn't allowing them to close an open work order, and I wouldn't receive a Security PIN until it was closed.
Not sure if they closed it or not, but when I logged in today I saw the same FCC message that you are all receiving.
I went to this page: https://customer.comcast.com/Secure/Users.aspx and the update button worked directly from there. I clicked resend PIN and it showed up in my Comcast Email immediately. I updated it and changed it to something I can remember. Now everything is working fine.
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