Comcast ID and Sign In
Here's what I got in the e-mail:
" In order to guard against unauthorized access to this information we require the use of a Security Personal Identification Number (PIN). It's just one more way we're helping to protect you.
Your Security PIN is: [PH
IN:AT]"
That's 11 characters, all either alpha or special... none are numeric.
Now let's see what the website wants to have entered...
"Your PIN must be 4 digits and cannot be the same digit (5555) or consecutive digits (1234 or 4321)."
So, to summarize...
I have been sent a temporary 11-character PIN, and cannot enter it into a 4-numeric space.
I have also been bounced around to (so far) 5 different reps at Comcast, hung up on once (so far) and am still no closer to a resolution. I have explained Comcast's problem over and over, and have declined to offer to pay for a technician to visit my house to fix this error.
Thankfully, I am able to tweet this with a #Comcast hashtag to let others know how smoothly this is going.
Xandersmamaw wrote:
Just got comcast service yesterday and I'm trying to log on to my account to make changes and it keeps telling me I need a pin,tried to have one sent to me but nothing has come,I have a paperless bill and need to get into my account so I can set everything up,how do I get my pin in order to get into my account???? please help !!
Wonderful,was just reading how many other ppl are having this problem,It dosent look very good for Comcast being in my future if I have trouble this early into my service....
The pin number is sent to you via regular mail a week or so after you start service. Here is the information of why you need the pin and how to set it up once you receive it.
Have you called 1-800 comcast (Billing Department) and asked them to send it to you?
"In accordance with FCC regulations, Comcast requires you to enter your Security PIN and create a Security Question and Answer before you proceed. This will only take a few moments. Thank you."
Why are you receiving this message and what is CPNI?
The new FCC rules require customers to provide a password when they contact a carrier by phone before the carrier can release call-detail CPNI. Carriers must also password-protect online CPNI access. In addition, the new rules require carriers to notify customers of account changes, such as if the customer's password or address changes, and to notify customers or unauthorized disclosure of CPNI; however, law enforcement agencies can delay customer notification. The rules further require carriers to obtain opt-in consent from customers before disclosing their CPNI to a carrier's joint venture partner or independent contractor for marketing purposes.
1. When selecting "Update Account" you may be taken to a prompt with the following message:
"Comcast requires you to update your account information at this time. Please chat with a Comcast representative."
2. Depending on the result of the chat, you may require additional assistance.
Do you have Comcast Digital Voice? Have you recently ordered Comcast Digital Voice but it is not yet installed?
If the answer to either of those questions is YES, the message you are receiving is not an error. For customers with Comcast Digital Voice already installed, a PIN will be sent to you via US mail. If the service is not yet installed, you will not receive the PIN until order for service has been completed and a technician installs your Comcast Digital Voice service.
Why do you need the PIN?
The Security PIN gives you access to online voice features and protects your sensitive voice information such as voice mail and call logs. As a new customer, you will receive your Security PIN through the mail during account set up.
You need a Security PIN for the following scenarios:
- Accessing Customer Central and the Digital Voice Center for the first time
- Accessing voice features and e-mail preferences such as Auto Reply and Auto Forward within the XFINITY Connect Communications Center for the first time
- Contacting Customer Care regarding voice support
Entering a Security PIN
- Log in to the Xfinity Connect (after you have received your Security PIN via USPS)
- Click the Customer Central login link from the home tab or voice tab message
- You must re-enter your password for security purposes
- Enter your Security PIN in the Security PIN field, then select a Security Question from the drop-down menu and enter your secret answer
Note: The Security Question will be used if you cannot remember your Security PIN.
- Click Update - you can now access your online voice data
Please read this FAQ for information on how to request a PIN.
Request and enter your Security PIN for XFINITY® Connect
If you do not have Comcast phone service and you are receiving this message, please contact our Customer Support team at 
1-800-Comcast for additional assistance.
