Comcast ID and Sign In

[GabrielleB]

All I see is the notice that the account needs a security question and pin and to contact the primary user. I'M the primary user, the only one.

So where do I find this extra nuisance so I can pay my bill?

[ComcastJoe]

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GabrielleB wrote:

All I see is the notice that the account needs a security question and pin and to contact the primary user. I'M the primary user, the only one.

So where do I find this extra nuisance so I can pay my bill?

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You can set up your security question and Parental Controls pin by going to customer.comcast.com and then click the User & Settings tab.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[jss48]

I can NOT setup my security question and pin by going to that location.  I get the following message on every screen available. I am also the only user on my account.  What did comcast screw up now?

In accordance with FCC regulations, Comcast requires the Primary user enter the Security PIN and create a Security Question and Answer. Please contact the Primary user to update the account status. Thank you.

[BruceW]

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jss48 wrote: ... In accordance with FCC regulations, Comcast requires the Primary user enter the Security PIN and create a Security Question and Answer. Please contact the Primary user to update the account status. Thank you.

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Please see http://forums.comcast.com/t5/Voice-Service-and-Equipment/FCC-Regulations-and-Security-PIN/td-p/86326....

[2janal]

The instructions given to find the security setup do not work.  This is the most exasperating experience I have had so far.

I would like to pay my bill on the internet if I could access my account.