02-25-2012 07:43 PM
02-25-2012 09:10 PM
There is more to it than what was provided by amd64fx.
Is the account the PRIMARY Comcast user account OR an unrestricted secondary account? If it is you will be able to change the account name and password.
If it is a restricted secondary account, the PRIMARY account holder will have to sign in so the change can be made.
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This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.
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