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Contributor
bwdn
Posts: 6
Registered: ‎06-25-2011

email passwords and account passwords

Today, while working out a billing issue. I needed to access my account info at www.comcast.com. I had not accessed my account info in quite some time so, I could not remeber my account password. That's okay, a convenient password reset is available, so, I reset my account password. Tonight I discover that I cannot get my email. So, 'just because' I tried the password I reset my account to and I got my emails. That's great and I realize what I had done to myself. I had to laugh for a minute.

Then, I realized that I had received an email from online.communications@alerts.comcast.net . This particular email was notifying me that someone (me, in this case) had changed my email password . . . but, wait, if someoneelse (not myself) changes my email password, I can no longer receive my emails.

 

Raises this question. Should my account information access use the same password as my email account? Comcast policies have 'tied these two seperate entities together. Should not these be seperate and NOT connected?

Moderator
ComcastJoe
Posts: 6,625
Registered: ‎08-11-2011

Re: email passwords and account passwords

This is a phishing scam. Please delete this e-mail as soon as possible.

If you have any questions about suspicious e-mails or security alerts in the future, please go to our Constant Guard News & Alerts site. Here, you will be able to stay up to date on important security alerts and top phishing scams among other things:

http://www.comcast.net/constantguard/Alerts

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Email Expert
CCCarole
Posts: 24,295
Registered: ‎05-21-2006

Re: email passwords and account passwords

Just to add, any email you receive that is really from Comcast or Xfinity will always have the Comcast logo to the left of the From field of the email. Comcast-Xfinity Logo.JPG

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Posts: 1
Registered: ‎07-04-2009

Re: email passwords and account passwords

XFINITY CONNECT FULL

COMCAST EMAIL

IE9

CACHE CLEARED

WINDOWS 7

 

IN THE PAST COULD LOG INTO E-MAIL ACCOUNT AND AFTER CLOSING BROWSER AND REOPENING

 

THE NEXT DAY ETC I WOULD NOT HAVE TO LOGIN TO ACCOUNT FOR APPROXIMATELY TWO

 

WEEKS.  NOW EVERYTIME BROWSER IS CLOSED AND I REOPEN I HAVE TO

 

LOGIN TO ACCOUNT EVEN THOUGH I USE THE KEEP ME LOGGED IN OPTION.

Email Expert
CCCarole
Posts: 24,295
Registered: ‎05-21-2006

Re: email passwords and account passwords


hdmc1 wrote:

XFINITY CONNECT FULL

COMCAST EMAIL

IE9

CACHE CLEARED

WINDOWS 7

 

IN THE PAST COULD LOG INTO E-MAIL ACCOUNT AND AFTER CLOSING BROWSER AND REOPENING

 

THE NEXT DAY ETC I WOULD NOT HAVE TO LOGIN TO ACCOUNT FOR APPROXIMATELY TWO

 

WEEKS.  NOW EVERYTIME BROWSER IS CLOSED AND I REOPEN I HAVE TO

 

LOGIN TO ACCOUNT EVEN THOUGH I USE THE KEEP ME LOGGED IN OPTION.



This is a known issue with the Remember Me option.  See the threads/posts in the Email Forum.  So far we have not seen a fix posted by Comcast.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.